UPICK STORAGE Joins INSOMNIAC Self Storage Network

OpenTech Continues to Grow Industry’s First Real-Time Reservation/Rental Network

PHOENIX, Arizona – December 7th, 2010 – OpenTech Alliance, Inc. announced today that UPICK STORAGE, LLC d/b/a upickstorage.com has joined its real-time vendor neutral self storage reservation/rental network – the INSOMNIAC Self Storage Network (ISSN).  ISSN allows industry leaders like UPICK STORAGE to electronically retrieve unit pricing and availability information in real-time from the most widely used property management systems in the industry.  In addition this connection allows marketing luminaries like UPICK STORAGE to even process reservations and rentals that reflect immediately in facility management systems.  ISSN allows self storage operators to market their self storage facility through different Marketing Partners like UPICK STORAGE.  ISSN is proud to present quality Marketing Partners to its members so they may easily find new and innovative ways to drive new business to their facilities.

“OpenTech’s network is quickly becoming the electronic backbone of the self storage industry for reservation processing. And their open architecture allows companies like ours to have real-time connectivity to today’s leading property management systems without having to invest several months and thousands of dollars in software development. Now we can focus all our efforts on helping our customers rent more units and leave the backend software work to OpenTech”, stated Brandon Braud, President of Sales and Marketing for UPICK STORAGE.  

UPICK STORAGE is headquartered in Mandeville, Louisiana.  To list on upickstorage.com is free.  This listing can be an incredible help in a facility’s optimization efforts.  Upickstorage.com is unique in the marketing world because they only charge after they find actual renters for facilities.  Their forward facing value proposition for the public is even more exceptional – the consumer can pick their own price or simply search for the store unit they want among facilities in their area. Click here to sign up your site on upickstorage.com and start getting real-time reservations.

“We are happy to welcome UPICK STORAGE as our newest Marketing Partner on the INSOMNIAC Self Storage Network.  They are following in the footsteps of auction-style travel sites, but exclusively for self storage.” remarked Robert A. Chiti, President and CEO of OpenTech Alliance, Inc.   

For more information about UPICK STORAGE visit www.upickstorage.com or call (888) 678.6730.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $5,500 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

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OpenTech Alliance, Inc.
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news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

UPICK STORAGE Joins INSOMNIAC Self Storage Network

OpenTech Continues to Grow Industry’s First Real-Time Reservation/Rental Network

PHOENIX, Arizona – December 7th, 2010 – OpenTech Alliance, Inc. announced today that UPICK STORAGE, LLC d/b/a upickstorage.com has joined its real-time vendor neutral self storage reservation/rental network – the INSOMNIAC Self Storage Network (ISSN).  ISSN allows industry leaders like UPICK STORAGE to electronically retrieve unit pricing and availability information in real-time from the most widely used property management systems in the industry.  In addition this connection allows marketing luminaries like UPICK STORAGE to even process reservations and rentals that reflect immediately in facility management systems.  ISSN allows self storage operators to market their self storage facility through different Marketing Partners like UPICK STORAGE.  ISSN is proud to present quality Marketing Partners to its members so they may easily find new and innovative ways to drive new business to their facilities.

“OpenTech’s network is quickly becoming the electronic backbone of the self storage industry for reservation processing. And their open architecture allows companies like ours to have real-time connectivity to today’s leading property management systems without having to invest several months and thousands of dollars in software development. Now we can focus all our efforts on helping our customers rent more units and leave the backend software work to OpenTech”, stated Brandon Braud, President of Sales and Marketing for UPICK STORAGE.  

UPICK STORAGE is headquartered in Mandeville, Louisiana.  To list on upickstorage.com is free.  This listing can be an incredible help in a facility’s optimization efforts.  Upickstorage.com is unique in the marketing world because they only charge after they find actual renters for facilities.  Their forward facing value proposition for the public is even more exceptional – the consumer can pick their own price or simply search for the store unit they want among facilities in their area. Click here to sign up your site on upickstorage.com and start getting real-time reservations.

“We are happy to welcome UPICK STORAGE as our newest Marketing Partner on the INSOMNIAC Self Storage Network.  They are following in the footsteps of auction-style travel sites, but exclusively for self storage.” remarked Robert A. Chiti, President and CEO of OpenTech Alliance, Inc.   

For more information about UPICK STORAGE visit www.upickstorage.com or call (888) 678.6730.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $5,500 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Central Self Storage Hires a New Breed of Assistant Managers

OpenTech Partners with Managers to Ensure All Call-in and On-site Customers are Served Immediately

PHOENIX, Arizona – November 12th, 2010 – OpenTech Alliance is pleased to announce that the Pegasus Group, which owns and manages the Central Self Storage portfolio of 28 facilities, is hiring INSOMNIAC AssistantManagers to compliment their on-site staff. The INSOMNIAC AssistantManagers are being put in place to assist the on-site staff as they are being asked to allocate more of their time to marketing strategies such as updating craig’s list, managing social media functions, outbound prospecting for commercial tenants and keeping in touch with current customers. The new breed of AssistantManager teamed with the on-site staff offers a better customer experience and the next level of customer convenience in the self storage industry.

The INSOMNIAC AssistantManager™ comes with a team of professional self storage sales agents to reserve units, process payments, and answer customer questions, as well as an on-site self-service kiosk to rent units and process payments – when the manager is busy performing other duties or the office is closed. The new AssistantManager can help multiple people at once and works 16 hours a day for a fraction of the cost of a traditional employee.

The Pegasus Group is based in Walnut Creek, California and is an investment management firm that has been purchasing, developing and managing properties for over 25 years. With real estate including; hotels, marinas and mobile parks, the bulk of the company’s property holdings are in self storage. The company has 28 facilities in Arizona, California, Hawaii, Nevada and New York. The properties range in size from 500 to 950 units with the majority of them having around 700 units. All the facilities have on-site managers, electronic gates, and SiteLink Web software.

Pegasus started installing kiosks four years ago and now have them at their facilities in AZ – Phoenix(2), Chandler(2), Mesa, CA- Corte Madera, Concord, Lafayette, Milpitas, Alameda, Pleasanton, Rohnert Park, Village West Marina, Walnut Creek, NV – Las Vegas, NY – Island Park, HI – Kanehoe with plans to install more. Now with the addition of the INSOMNIAC Live! AllCalls service, Pegasus is implementing what OpenTech refers to as the INSOMNIAC AssistantManager.

“OpenTech has been a valued partner of ours for the last four years, we think the integrity of their people and the quality of their products and services is unbeatable. It was a natural next step for us to give them our call center business. We trust them with our customers and really appreciate how they partner with our managers,” said Margaret Martin, Executive Vice President of the Pegasus Group. “Our managers are expected to handle all the facility business, which has them wearing many hats. So, we have hired Megan (the INSOMNIAC AssistantManager) to relieve some of the pressure and ensure we are not missing an opportunity to rent a unit or service a customer.”

The integration and synergy created by the kiosk and the call center has added consistency and provided another level of convenience to Martin’s customers allowing her business to thrive. She knows that the average age of her customer base continues to become younger and younger and not only grew up with technology but expects it. “Customer service and convenience go hand in hand. In all of the locations where we do business, we are the only facility that can offer rentals and payments 24/7.– Megan gives us that,” added Martin. “If we don’t offer that to our customers someone else will.”

It did take some time for facility managers to embrace the kiosk. “It’s like all new initiatives, especially technology – they fight it until they realize how easy it makes their lives,” commented Martin. She insists that the kiosks have paid for themselves and with the cost of benefits, taxes and worker’s comp fees going up she stands to save even more. Sean LaGrande, a project manager at the Pleasanton, California site (582 units) knows the value the INSOMNIAC AssistantManager brings to his facility. When a customer is new, “the first thing I show them is how to operate the kiosk,” said LaGrande. “It’s so user-friendly and convenient – customers love it.” LaGrande notes that he can run to the bank and handle other company errands without worrying that he will miss a prospect or customer because he knows Megan is covering for him.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 7 models of INSOMNIAC Kiosks ranging from $5,500 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Strategic Storage Trust Expands Call Center with INSOMNIAC Live!

PHOENIX, Arizona – October 12th, 2010 – Strategic Storage Trust, Inc. (SSTI) – a publicly registered non-traded REIT targeting the self storage market – recently selected OpenTech Alliance’s INSOMIAC Live! to handle its growing call center operations. OpenTech is a leading developer of innovative solutions that help self storage business owners extend their business hours. INSOMNIAC Live! will handle calls received after normal business hours and surplus calls for the national self storage operator that offers a portfolio with 57 facilities spanning 16 states under the SmartStop SM brand. 

Sales and service experts will be working seamlessly with SSTI’s operations team and property managers to ensure every phone call made to one of their properties is answered immediately and the caller has a positive experience. “A lot of our business is initiated over the phone, so we felt it was critical to find the best call center in the industry to be our partner,” said H. Michael Schwartz, SSTI’s’ chairman and CEO. “We found the OpenTech team to have superior knowledge of the self storage business, the most advanced technology and the highest quality of agents.  In addition, we felt that their commitment to transparency made them the kind of company we could trust as a long-term partner.”

OpenTech’s LiveAgent! technology platform will access SSTI’s property management system and other information such as Google mapping and directions, competitive differentiators and more. 

“We are very proud to have been selected to be Strategic’s partner,” stated Robert A. Chiti, president and CEO of OpenTech Alliance, Inc. “During our evaluation of SSTI, we had the chance to learn a lot about the company’s management team’s experience, how they think and where they are headed.  We are excited to have the opportunity to contribute to their success and growth.”

The experienced staff of INSOMNIAC Live! was another draw for SSTI as its knowledge and level of professionalism represents the best in its industry. “INSOMNIAC was the most qualified of all the candidates we looked at to operate our call center,” said Senior Vice President of Self Storage Operations for SSTI Robert Cerrone. “Everything from their skills in handling calls, experienced staff and technical platform met our demands for this key role to our business.  As part of our operation, they are prepared to represent us with the high standards we’re known for.”

About Strategic Storage Trust, Inc.

SSTI is a publicly registered ($1 billion of common stock registered) non-traded REIT with a portfolio that currently includes approximately 24,500 self storage units and 3.0 million rentable square feet of storage space. SSTI’s sponsor is Strategic Capital Holdings, which manages a growing portfolio of over 6.3 million square feet of commercial properties, including 4.9 million square feet of self storage facilities, with a combined market value of over $685 million. For more information about SSTI, please call 949-429-6600 or visit www.strategicstoragetrust.com.

About OpenTech Alliance, Inc.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

This press release may contain certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such forward-looking statements can generally be identified by our use of forward-looking terminology such as “may,” “will,” “expect,” “intend,” “anticipate,” “estimate,” “believe,” “continue,” or other similar words. Because such statements include risks, uncertainties and contingencies, actual results may differ materially from the expectations, intentions, beliefs, plans or predictions of the future expressed or implied by such forward-looking statements. These risks, uncertainties and contingencies include, but are not limited to: uncertainties relating to changes in general economic and real estate conditions; uncertainties relating to the implementation of our real estate investment strategy; uncertainties relating to financing availability and capital proceeds; uncertainties relating to the closing of property acquisitions; uncertainties relating to the public offering of our common stock; uncertainties related to the timing and availability of distributions; and other risk factors as outlined in the Company’s prospectus, as amended from time to time. This is neither an offer nor a solicitation to purchase securities.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Almighty Self Storages Kiosk Rents 17 Units in One Month

Consultant uses kiosks to turn around struggling self storage facility

PHOENIX, Arizona – October 8th, 2010 – OpenTech Alliance is proud to announce that Almighty Self Storage rented 17 units in the month of August through their INSOMNIAC kiosk.  Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC and creator of the Almighty Self Storage brand, began consulting in 2006. In July 2009, his company was hired to turn around and manage a self storage facility. One of the first things Vander Meulen did was advise his client to install a self–service kiosk to extend the facilities’ business hours, make it more convenient for customers and easier for him to manage.

One of the unique things about the kiosk is that customers pay late fees. People cant argue with the kiosk about why their rent is late, they just pay it, commented Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC.
One of the unique things about the kiosk is that customers pay late fees. People cant argue with the kiosk about why their rent is late, they just pay it, commented Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC.

The kiosk was installed right before Thanksgiving in November 2009 and the first two move-ins actually took place on Thanksgiving Day.  Almighty Self Storage is located in Inman, South Carolina – a small town of approximately 2,100 people situated near Lake Bowen. The facility has approximately 280 units and is fully fenced with upgraded electronic access and a new digital video monitoring system. 

Vander Meulen also advised his client to convert some unused office space into new climate-controlled units (which are completely rented) as well as add a new RV building which includes 12 additional covered boat/RV spaces in order to accommodate the growing demand for those rentals. Now, along with its non-climate controlled units, the facility has been upgraded to better serve the customer demand of the local Lake Bowen market. The nearest competitor is less than one half mile away making competition very tight.

Implementing the kiosk was a crucial decision for Vander Meulen. “I was going through a difficult personal time with my infant daughter’s health and had to manage the facility from out of town, without the kiosk that would not have been possible.” Vander Meulen was able to automate the facility to the point that he could effectively manage the business via the phone, internet, and kiosk.

Primarily through the addition of the kiosk as well as other facility upgrades, Vander Meulen was able to increase rental rates and decrease delinquencies – resulting in a $3,000-$4,000 a month increase in revenue.
Primarily through the addition of the kiosk as well as other facility upgrades, Vander Meulen was able to increase rental rates and decrease delinquencies – resulting in a $3,000-$4,000 a month increase in revenue.

“The kiosk has been a tremendous help with move-ins, especially with the convenience it provides after hours.” commented Vander Meulen.  “Customers have realized how easy it is to use. The kiosk has been averaging anywhere from 30 to 50 payments per month and last month the kiosk rented 17 units. One of the unique things about the kiosk is that customers pay late fees. People can’t argue with the kiosk about why their rent is late,” said Vander Meulen. “They just pay it.”  This benefit alone has allowed Vander Meulen to have better control of the facilities late-paying customers; therefore, being able to essentially run the facility with a one to three percent delinquency rate.

Vander Meulen also added, that primarily due to the addition of the kiosk, as well as the other facility upgrades, he was able to increase the rental rates and decrease delinquencies resulting in his client’s overall increased revenue by about $3,000 to $4,000 per month.    

Clients have told Vander Meulen that their customers may not like the kiosk or may not adapt to its advanced technology. “I just tell my clients – this is a must have – if people can use an ATM, they can use the kiosk.” With occupancy rates that have increased nearly 20 percent, Vander Meulen is confident in his advice.

.D.E.A.L. Assets, LLC offers self-storage management, property valuation, image consulting as well as bookkeeping services.  To allow Mr. Vander Meulen and his team to assist you in making your facility look better and run smoother while increasing your bottom line, contact him for a confidential consultation via phone at (864) 529-8494 or e-mail at brian@ideal-assets.com.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:

Marketing

OpenTech Alliance, Inc.

(602) 749-9370

news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

INSOMNIAC Kiosk Completes 76 Percent of All Rentals

 

OpenTech customer Brian Hurd sees immediate results with new INSOMNIAC Kiosk

PHOENIX, Arizona – September 21, 2010 – OpenTech proudly announces another kiosk customer that is experiencing early success.  A+ East Mesa Storage in Las Cruces, New Mexico is owned by Brian Hurd and his partners – Johnny Curry and John Curry, his brother-in-law and father-in-law, respectively.  The family has worked together for many years, but most recently teamed up to build a storage facility that sits on three acres with nearly 150 units.

A+ East Mesa Self Storage is the only facility around the area that has a kiosk � giving them a competitive advantage through added customer convenience.
A+ East Mesa Self Storage is the only facility around the area that has a kiosk – giving them a competitive advantage through added customer convenience.

After just completing the facility in May 2010, they are pushing toward their occupancy goals that will help them continue with the next phase of their project – expanding the facility by another 150 units. “This kiosk concept makes perfect sense,” commented Hurd. “Our facility is essentially run unmanned and is saving us money to help us add more units and that is a beautiful thing.”

Hurd’s INSOMNIAC 900 has rented 34 units (76 percent of all rentals) since opening.  Hurd was initially concerned that customers would be intimidated by the technology but being able to review the digital recording of each transaction has been very enlightening and valuable.  “It’s all been positive,” said Hurd. “Having a kiosk is so convenient for my customers and for me.”

Las Cruces, New Mexico has a population of about 95,000 people, and Hurd’s facility is about eight miles from the city center positioned in an up and coming area. “We have not been marketing as aggressively as we would like, just because we’ve been so busy with construction,” admits Hurd. “But we are starting to have good luck with newspaper ads, our web site and running promotions on our banner outside the building.”

A-eastmesa2A+ East Mesa Self Storage is the only facility around the area that has a kiosk and Hurd believes it gives him a competitive advantage. “My customers can rent units and pay bills any time of day or night.” Hurd was able to illustrate this point by discussing a video transaction that took place with one of his more challenging customers. The customer went to the kiosk and pushed the call center button, and the INSOMNIAC Live! call center agent took over the transaction for the customer. Hurd later called the customer to learn more about his experience and to his delight the customer was shocked at the ease of the process and commented “All I had to do was sign my name and they took care of the rest.”

About OpenTech Alliance, Inc.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMANIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

INSOMNIAC Kiosks Collect over $38 million in Rental Fees

 

OpenTech Releases Detailed Kiosk Usage Data for the First Half of 2010

PHOENIX, Arizona – September 14, 2010– OpenTech Alliance, Inc. today announced it has exceeded the 38 million dollar mark in rental fees collected by its INSOMNIAC kiosks at their client’s self storage facilities across North America, with over $9M of that amount being collected in the first half of 2010. In their ongoing effort to be a transparent company, OpenTech is releasing these detailed kiosk usage numbers for the first six months of 2010 and will publish the 2010 Kiosk Usage White Paper early next year.  This level of transparency gives the self storage industry the opportunity to see how consumers are adopting the self service channel. This trend towards self service should come as no surprise since consumers by the millions are opting to make purchases over the internet instead of face to face with a human.

 Self storage owners have already purchased over 500 INSOMNIAC kiosks to date.  OpenTech reported 427 kiosks were online as of January 1, 2010 and another 41 came online during the period ending June 30, 2010.  For the first half of 2010, consumers used INSOMNIAC kiosks to rent 8,778 storage units, make 76,389 payments, and purchase 4,652 locks, representing a total of $9,265,998

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“INSOMNIAC kiosks can serve as a hedge against increasing expenses in this tough economic climate.  The kiosks give self storage owners the ability to reduce their staffing expense without sacrificing customer service” said Robert Chiti President and CEO of OpenTech Alliance.

For the first half of 2010, 47% of moves-ins and payments took place outside of office hours.  This proves there is a tremendous opportunity for storage owners to acquire more customers by being open for business outside of regular office hours.  The other 53% of kiosk usage occurred during regular office hours. This clearly shows the kiosks complement on-site managers and demonstrates that customers are comfortable using self-service technology.

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Credit cards are the preferred method of payments at the kiosk.  However, the use of cash and checks represents 48% in total payments made at the kiosk.  With all three forms being used a great deal the need for providing consumers with an on premise payment system that supports all three forms of payment is a must.

OpenTech Alliance, Inc. is the leading developer of innovative solutions for the self storage industry.  The company’s products and services include seven models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech solutions improve customer convenience, reduce operating costs and increase revenues for self-storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

OpenTech Launches ISeries Services at No Additional Charge

 

Managing INSOMNIAC Kiosks just got easier and more efficient!

PHOENIX, Arizona – August 31, 2010 – OpenTech announced that they are launching the company’s new ISeries kiosk management services at the Self Storage Association’s Fall Conference and Tradeshow in Las Vegas this week (Booth 315,317,319 & 321). The ISeries will now be available to all customers on the Maintenance and Warranty Services (MWS) program at no additional charge.   The ISeries Services include IReplay™, IMobile™, and IRemote™. These new services make it simple for self storage operators to manage their business more effectively from virtually anywhere they have internet or cellular service. 

“We feel the financial pain self storage operators are going through, so we are doing our part by continuing to deliver new innovative solutions to our customers without increasing their costs,” stated Robert A. Chiti, President and CEO of OpenTech Alliance, Inc. 

ISeries Services

ireplay

IReplay – allows self storage operators to do something they don’t even do at their counter – see and hear the interaction and experience their customers have when renting a unit or making a payment.  When a customer uses a kiosk, their entire transaction is recorded and stored for review.  The kiosk records the screens as well as the customer and compiles it with the information entered into the kiosk.  The IReplay of the transaction is accessed through the online reporting system and can even be shared with others via email.  

“We have 5 INSOMNIAC kiosks, and we are evaluating them to see if we can use them at more of our facilities.  The IReplay capability allows us to see, listen and learn what our customers are doing at our kiosks, and it is helping us understand what changes we can make to the kiosk configuration and our operations to make the rental process easier,” said Meisha Wilson, Vice President for Hide-Away Storage.

IMobile – allows busy self storage operators to use their phone to manage their business.  Self storage operators can view kiosk transaction reports (including IReplays on phones that support Flash), see when new units are rented or payments are made, change settings, contact OpenTech technical support and even control the kiosk in real-time using IRemote.  With IMobile, managers and owners that cannot be at their property or in front of a computer all of the time can still manage their business as if they were there.

“I am on the road visiting facilities constantly. IMobile has made it much easier for me to keep track of how our facilities are performing, no matter where I am, without having to boot up my laptop.  I use it regularly to get the information I need quickly”, explained Ryan Rogers, Vice President for Dahn Corporation.

IRemote – allows self storage operators to help a customer while he or she is standing at the kiosk.  Sometimes customers get stuck during a transaction (typically trying to login to make a payment). IRemote gives operators the ability to see the transaction and where the customer is having difficulty. Operators are then able to take control of the kiosk and enter the needed data – adding a whole new dimension to customer service.

“As part of our Live! Megan service, which is included in the MWS program at no charge, we receive calls from customers standing at the kiosk.  The IRemote service allows our agents to assist customers and walk them through a rental quickly and efficiently.  It is fun to hear their amazement when we remotely control the kiosk as we talk with them,” commented Cynthia Abraham, Vice President of OpenTech Alliance and General Manager of the INSOMNIAC Live! Call Center.

The ISeries is just another example of how OpenTech continues on its promise to deliver more to their customers. This technology will change the way operators are able to manage their facilities – adding convenience and customer service.  “The company is growing by listening to our customers,” said Chiti. “And we’ll never stop doing that.”

OpenTech Alliance, Inc. is the leading developer of innovative solutions for the self storage industry.  The company’s products and services include seven models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech solutions improve customer convenience, reduce operating costs and increase revenues for self-storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

A Small Thing Leads to a Big Difference

Staunton Self Storage cashes in on the INSOMNIAC AssistantManager

Staunton Self Storage  grew from 150 units to a whopping 525 units with the help of the INSOMNIAC AssistantManager, Megan
Staunton Self Storage  grew from 150 units to a whopping 525 units with the help of the INSOMNIAC AssistantManager, Megan

PHOENIX, Arizona – August 27th, 2010 – OpenTech Alliance is pleased to announce that Staunton Self Storage in Staunton, Virginia is experiencing the real operational effectiveness and convenience the INSOMNIAC AssistantManager – Megan offers self storage operators. “If you think something small can’t make a difference, try sleeping with a mosquito in the room” reads the tagline at the bottom of Staunton Self Storage owner Troy Rutherford’s email. Rutherford considers the kiosk and the call center a “small thing” that made a huge difference at his facility.

I only have one manager assigned to oversee the entire facility which started with 150 units and has grown to a whopping 525 units. Megan has helped make that possible, said Rutherford. Prior to Megan, Rutherfords manager used to spend at least a half day, every day managing the facility. Now the manager barely spends an hour a day managing the same property and can better utilize his time on other businesses.

“The kiosk and the call center (Megan) have allowed me to add more units without increasing the amount of money and time required to manage the facility – it’s brilliant,” said Rutherford.

Rutherford is impressed with the customer convenience that the kiosk and call center adds. “It’s always there, always working and it’s affordable,” said Rutherford. Recently, Rutherford experienced firsthand how valuable Megan was when his manager forgot to remove an overlock. The customer pushed the help button on the kiosk and was immediately connected to the call center who contacted the manager and Rutherford to get the overlock removed. The situation was quickly remedied and the customer even commented on how great it was that Megan was there to assist them. “Without Megan, we would have had one angry customer – because it was after hours,” added Rutherford.

Rutherford’s businesses range from childcare, farming and excavating to construction, real estate and property management. He is actually planning on adding another facility soon and will be hiring Megan to take care of his customers. “It’s amazing – I have eight other businesses and Megan makes me wish they were all self storage,” he added. “My life would be much easier. And I would only have one employee, and it would be Megan.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Goodbye Dog Lady! Hello Customer Convenience and Savings

OpenTech customer gleans the advantages of a self service kiosk

PHOENIX, Arizona – August 18th, 2010 – OpenTech is pleased to announce that Dave Morris, owner of Viking Storage and 24/7 Storage in Idaho is realizing the savings a kiosk is bringing to his businesses. Morris started his venture into self storage less than two years ago with 24/7 Storage in Nampa, Idaho, a facility that was built in 1985. The facility had no security or gates – just an 80 year-old lady that lived in a trailer on the property with several dogs and took customers by appointment. It was run down, said Morris. I bought it, painted it and installed some modern technology.

Dave-MorrisAs a contract pilot on Gulfstream 550s that fly all around the world, Morris knew that this facility needed to be automated. So, he added gates, security cameras and a kiosk. “It’s phenomenal,” said Morris. “I can monitor everything while I’m on the road.” In one year, Morris nearly doubled the facility’s occupancy rate to 85 percent. “I’ve had zero break-ins because of the signage and the cameras and let’s face it – how much security is an 80-year-old lady going to provide?” he added.

His early success encouraged him to invest again, and he added Viking Storage in Middleton, Idaho. Because the Middleton facility was only four years old, the only upgrade that was needed this time was the kiosk. The occupancy has jumped to 65 percent in just a short amount of time. Morris averages 20 new renters per month and rarely needs to step foot onto the property.

“This is the perfect set up for me,” said Morris. “I don’t have employees and I rarely have to talk to customers. And – Megan is nice. Customers are no longer at the mercy of the dog lady,” he added.

Morris is pleased with the automation of his facilities and customers love having the flexibility of access to rent and pay for their units at their convenience. He also tells other owners that if you are going to install a kiosk – to leave it alone. “You can’t be out there – people tend to take the path of less resistance – they want someone to hold their hand,” said Morris. “If you’re not there, then they have to use the kiosk and they get through it very easily.”

The kiosk also has helped Morris bridge the gap with his Spanish-speaking customers. “I don’t speak Spanish – and I lost business because of that – now, the kiosk answers all the questions,” said Morris.

Morris estimates that he has saved nearly $40,000 per year through this technology and by not utilizing the yellow pages for advertising. “Customers tend to rent in a four to five mile radius,” said Morris. “Why would I pay for advertising coverage that reaches people who will never rent from me?” He figures that he would have to rent eight units full time all year long to pay for the ads, so Morris prefers to get exposure through good community relations. Most recently, he purchased new sneakers for the local high school’s girls’ and boys’ basketball teams.

As Morris’ business continues to thrive, so does his goal for adding more facilities built on the same automated principles. “This is my back up plan,” said Morris. “And it’s going beautifully.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 6 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech Customer Gives Managers the Best Tools in the Business

Network Storage Capital introduces kiosks to management team to increase operational effectiveness

PHOENIX, Arizona – July 16, 2010 – OpenTech is pleased to announce that SuperStorage and Main Mini Storage, divisions of Network Storage Capital Inc., with headquarters in San Diego, California, has added kiosks to their facilities to help give their managers a competitive advantage. “I’d been thinking about purchasing a kiosk for quite some time,” said John McGrath, President of Network Storage Capital, Inc. After a presentation from another OpenTech customer, McGrath realized how a kiosk could streamline his operations through better accounting, security and improve the overall functionality of his sites.

Superstorage_071610Network Storage Capital Inc. was created in 1988 to oversee partnerships and purchase self storage facilities. The organization currently operates eight facilities with approximately 2,300 units. McGrath purchased kiosks about two months ago for four of his California properties in San Diego, San Luis Obispo and Riverside counties and is already seeing what a difference they can make. “We had a couple of issues where one of my managers was gone and there was no coverage,” said McGrath. “I felt more confident knowing that the kiosk and the call center agents were there to provide coverage – it definitely makes you feel less exposed.”

The management team was a little intimidated when McGrath first announced his plan to implement the kiosks. Managers universally resisted because they thought that the kiosk would eventually run them out of a job. McGrath was clear with his intentions for the kiosks and his management team. “I told them from the beginning – don’t think I’m out to replace you,” said McGrath. “I want to give you the best available tools and technology to do your jobs.”

He then explained it plain and simple – “If I asked you to cut down a tree – would you want an axe or a chainsaw?” Once managers understood McGrath’s intentions they were onboard and actually excited when the kiosk arrived. To further improve the return on his investment, McGrath requires his managers to introduce all new customers to the kiosk and ensure current customers know that it is there and ready to serve them. In fact, McGrath’s managers even receive an incentive for the amount of business that is done on their facility’s kiosk.

McGrath believes that the role of the self storage manager is changing. “In the late 80s it was a classic retired couple and as the industry matured in the 90s, things became more sophisticated, bigger and definitely more competitive requiring an advanced skill set from managers,” said McGrath.

The kiosk and the call center combination allow McGrath’s managers to be more productive and handle multiple sites. “I want to get every tenant,” said McGrath. “My management team backed by the kiosks and the call center – increase those odds exponentially.”

Superstorage_2“My primary reason for purchasing the kiosks was to leverage up my managers’ productivity, not only by streamlining operations, but to cover more facilities/units and capture after hours business. It also allows managers to leave the office to promote the site,” said McGrath.

Initially, Network Storage Capital did realize some implementation barriers as a QuikStor software user since the interfaces between QuikStor and OpenTech were not yet integrated. McGrath and his team are now the beta testers for the interface, paving the way for all other QuikStor customers. “Representatives from OpenTech and Quikstor have been amazing about the amount of resources they have allocated to ensure that any issues I have are addressed quickly and efficiently – I’m very impressed,” said McGrath.

The implementation of the kiosks has allowed McGrath’s customers another way of doing business at his facilities – giving Network Storage Capital a tremendous competitive advantage. With an industry that is becoming increasingly competitive, McGrath has found a way to deliver state of the art tools to his management team –helping them become more effective and productive.

To learn more about these companies, visit their web sites at http://www.ineedsuperstorage.com and www.QuikStor.com.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

E-SoftSys Joins OpenTech Alliance Partner Program

PHOENIX, Arizona – June 30th, 2010 – OpenTech announced today that E-SoftSys has become the newest member of their Alliance Partner Program. The two companies have been working together for the past few months to develop a seamless integration between E-SoftSys’s property management software, Self Storage Manager, and OpenTech’s products; the INSOMNIAC Kiosk, INSOMNIAC LiveAgent! call center application and the INSOMNIAC Self Storage Network.

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Smart Storage Concepts Joins INSOMNIAC Self Storage Network

Technology leaders work together to simplify the online reservation process

PHOENIX, Arizona – June 22nd, 2010 – OpenTech announced today that Smart Storage Concepts, a subsidiary of Smart Marketing Concepts, Inc.  has  become the newest Marketing Partner to join the INSOMNIAC Self Storage Network (ISSN). Smart Storage Concepts has developed a simple to use yet sophisticated  real-time reservations engine that self storage operators can embed in their website to allow consumers to quickly reserve units or make payments. Smart Storage Concepts is also using the same reservation technology to power their new USavestorage.com portal. USavestorage.com is where independent self storage operators can sign up to be the only self storage facility in their area to be on the site and they won’t be crowded out by the big guys. “The addition of Smart Storage Concepts to our online reservations network brings a whole new level of convenience to the self storage operator and consumer” said Robert Chiti, President and CEO of OpenTech Alliance. 

quick-searchSmart Storage Concepts is a provider of affordable reservations technology and internet marketing strategies for small to mid-size self storage operators.  The collaborative partnership with OpenTech integrates Smart Storage Concept’s intelligent Centralized Reservations System (CRS) with many of the industry’s long established property management systems providing a whole new level of efficiency in leveraging real-time rate and revenue management allowing instant generation of customer confirmations.

At this time, a showcase of the system is set up for the self storage industry to make (test) real-time reservations and receive instant confirmations through June 30th. Click the image to the left to make a test reservation.

“We are excited about our strategic partnership with OpenTech Alliance, whose vision and mission compliments the Smart Storage Concepts philosophy of building excellence and maximizing performance for our clients,” said Mike Harley, President and COO of Smart Storage Concepts.  “We are particularly eager to collaborate with the OpenTech developers in refining the real-time, revenue-managed reservations process in a way which will best serve the self storage industry.”

ISSN was developed so self storage operators can easily market their available inventory of empty units through third party marketing companies on a secure, real-time network without requiring self storage managers to spend hours keeping different systems updated with inventory and pricing changes.  Consumers get a confirmed reservation or rental similar to the way they purchase an airline ticket on Orbitz.com or reserve a hotel room on Hotels.com.  When a consumer makes a reservation through the website of an ISSN Marketing Partner it is stored directly in the facilities’ property management software, no emails or faxes to misplace.   OpenTech does not currently charge a fee for self storage operators to join the network and an INSOMNIAC kiosk is not required.

About Smart Marketing Concepts, Inc.

Headquartered in Oldsmar, Florida, Smart Marketing Concepts, Inc. (smartmarketingconcepts.com) was formed in 2003 to provide its clients with a private labeled version of intelligent reservations technology and Internet marketing services.  Smart Marketing Concepts has, with its teams 55 years of combined experience in reservations (airlines, hotel, car rental, parking and global distribution) and other transactional businesses (convention bureaus, call center operations, ticketing, and finance), developed a strong reputation for creating evolutionary solutions for a wide range of industries.  Smart Marketing Concepts’ proprietary, patent-pending centralized reservations system has been designed from the ground up to deliver the most relevant, location-based pricing on products or services to consumers while providing real-time data and analytics for store owners to make timely decisions. To get ‘smart’ technology working for you 24/7, please call our sales department toll-free at (800) 385-1658.

About OpenTech Alliance

OpenTech Alliance, Inc. is the leading developer of innovative solutions for the self storage industry.  The company’s products and services include seven models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech solutions improve customer convenience, reduce operating costs and increase revenues for self-storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Manatee storage owner learning to run a smarter business

MANATEE — The cell phone on Steve Wilson’s desk rings. It appears he will let it go to voice mail. But then he checks the number. “Excuse me,” Wilson says. “I need to take this.”

Wilson hits the talk button and immediately gets down to discussing business. On the other end is the maintenance supervisor for Hide-Away Storage who wants to go over landscaping bills and other operation costs with Wilson, the company’s chief executive officer.

“That’ll save us about $1,000 in tree trimming right there,” Wilson says. These types of conversations are common for the businessman these days. Given the economic conditions, Wilson is doing all he can to save money at his self-storage company, based in Manatee County. In some cases, that meant having to lay off employees. In other cases, it meant looking at cost-saving measures as tedious as switching the exterior lights at all 10 of his storage facilities in Bradenton, Ellenton, Sarasota, St. Petersburg, Fort Myers and Naples.

“This is not a fun way to run a business,” Wilson said. “It’s much more fun to generate more revenue.”

Like many business owners in this recession, Wilson has watched Hide-Away Storage’s gross revenue shrink over the past couple years. “In ’06, ’05, we were headed toward revenue of about $15 million,” Wilson said.

Last year, gross revenue was $8.9 million. “We’ve been very badly hurt,” he said. The storage industry has been one of the fastest-growing industries in commercial real estate during the past 35 years, according to the Self Storage Association. The trade association, based in Arlington, Va., estimates there are 46,000 self-storage companies in the United States with total sales of more than $22 billion in 2009.

But the industry has almost grown too fast for its own good.

From 2004-05, the storage industry was saturated with company start-ups. There were 6,034 new storage facilities built that year, Self Storage Association data show. The excessive inventory has hit the self-storage industry particularly hard given the sharp decline in demand because of slow housing sales. Last April, the industry saw one of its worst months when nationwide self-storage rentals declined 30 percent, according to UBS Investment Research.

“Nationwide, our industry has probably lost about 8 to 10 percent in occupancies on average,” said Tracy Taylor, chairman of the Self Storage Association. Taylor estimates 40 percent to 60 percent of the self-storage business relies on clients who are moving from one residence to another.

“Florida has been one of the hardest-hit markets in the country in terms of self storage, simply because of the loss of jobs and the economy was overheated,” said Taylor, who has owned and operated 60 self-storage properties from Texas to New Jersey. “Florida is one of the markets that’s going to be the last to come out of the recession self-storage wise.” 

New business model

PAUL VIDELA/pvidela@bradenton.com Hide-Away Storage’s 24-hour automated kiosk is similar in appearance to an ATM, and allows customers to rent out space after regular business hours, eliminating the need for an on-duty manager to work extended hours or on Sundays.
PAUL VIDELA/pvidela@bradenton.com Hide-Away Storage’s 24-hour automated kiosk is similar in appearance to an ATM, and allows customers to rent out space after regular business hours, eliminating the need for an on-duty manager to work extended hours or on Sundays.

Given all this, Wilson knew he needed a new business approach for Hide-Away — something that could not only generate more revenue, but keep operation costs down.

So Hide-Away is introducing a new business model: a 24-hour kiosk at all of its 10 facilities that will allow customers to rent a storage facility any time of the day.

The kiosk is equipped with an ATM-like machine that lets customers choose the type of storage facility they need, pay for it, receive an access code to the facility and a key for their storage space, all in a matter of minutes.

“That is going to save us money because you don’t have to hire people to work late hours or on Sundays when we are closed,” Wilson said. “Yet we can still rent storage spaces after regular hours.”

Next month, Hide-Away will open a new storage facility on Fruitville Road that will be solely operated by a 24-hour kiosk. The 24-hour kiosks already have been installed at Hide-Away facilities in Ellenton and Bradenton. Those facilities will maintain a manager on site during regular business hours.

“This is a whole different venture for us and I believe it may be the future of self storage,” Wilson said.

PAUL VIDELA/pvidela@bradenton.com Steve Wilson, right, chief executive officer of Hide-Away Storage, holds a large, 65-watt compact fluorescent bulb, which will soon replace hundreds of 275-watt metal halide bulbs in fixtures throughout Hide-Away’s 10 storage facilities. It’s one step in an overall energy-savings plan. On the ladder at left is Jimmy Langead, of Goodson Electric of Palmetto, which is helping to rewire the existing light fixtures to accommodate the compact bulbs.
PAUL VIDELA/pvidela@bradenton.com Steve Wilson, right, chief executive officer of Hide-Away Storage, holds a large, 65-watt compact fluorescent bulb, which will soon replace hundreds of 275-watt metal halide bulbs in fixtures throughout Hide-Away’s 10 storage facilities. It’s one step in an overall energy-savings plan. On the ladder at left is Jimmy Langead, of Goodson Electric of Palmetto, which is helping to rewire the existing light fixtures to accommodate the compact bulbs.

Travis Lawhorne, president of Accountable Management and Realty, doesn’t see it becoming an industry trend — at least not for clients of his Lutz-based storage management and consulting firm. Lawhorne doesn’t believe there is enough demand for late-night rentals to support the investment of 24/7 kiosks.

“It’s about a $20,000 investment,” Lawhorne said. “I don’t see the value of spending 20-grand to accept a few payments at 10 at night.”

But Bradenton resident Ida Edwards says she likes the idea of anytime-access to storage or rentals. Edwards used a 24/7 kiosk at a Hide-Away facility at 8400 Cortez Road to rent storage space after hours. The late-night hour was a more convenient time for her and her husband to move their belongings.

“It was great,” Edwards said. “It took all my information, spit out the key and gave me a code to enter. I would use it again.”

Cost-saving moves

Self-storage facilities began introducing the 24-hour kiosks about five years ago, says Taylor, with the Self Storage Association. “It saves you labor because you don’t have to have an onsite manager,” Taylor said. “You can actually operate some of the smaller facilities without an onsite manager.”

The 24-hour kiosks at Hide-Away’s Bradenton and Ellenton locations have been a help during regular business hours, too, as Wilson had to lay off six managers among six storage facilities. Many storage facilities are having to do as Hide-Away has done: Go from two on-site managers to one.

“The kiosk helps do some of the work while that manager might be serving another customer,” Taylor said.

Due to the recession, Wilson has downsized his staff from about 70 employees three years ago to 45. From 2008 to 2009, revenue declined $1.1 million, but Hide-Away saved $1.4 million in operation expenses. Now, Wilson is looking for other areas to cut costs — and that includes going green.

Hide-Away Storage is in the process of converting exterior lights from metal halide bulbs to compact fluorescent lights at all 10 locations. Wilson estimates the changeover will save him about $40 a bulb per year. With about 40 bulbs at each Hide-Away facility, Wilson will save about 75 percent on his lighting costs.

In another measure to reduce energy consumption, Hide-Away will participate in a Florida Power & Light program in which a special heat-reflecting coating will be put on the roofs of its air-conditioned storage buildings. Wilson hopes to save about 20 percent on annual air-conditioning costs.

“Our business has just shrunk,” Wilson said. “But I’m proud that we are running our business smarter. That means our business is just that much stronger.”

© 2010 Bradenton.com and wire service sources. All Rights Reserved. http://www.bradenton.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Castlerock Self Storage Achieves Success Running Unmanned

PHOENIX, Arizona – May 24, 2010 – OpenTech is pleased to announce that Castlerock Self Storage is running an unmanned self storage facility. Castlerock Self Storage is a subsidiary of the Sentry Management Corporation, owned by Mark Shearholdt. Shearholdt is new to the self storage industry with his property management business occupying most of his time. Like many other property management companies, Shearholdt had an opportunity to make an investment in self storage and took it.

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Infinite Self-Storage Success: A Case Study of Kiosks and Call Centers at Work in a Facility

Self-storage owners nationwide are holding on in this tight economy, but to do so is no small feat. Infinite Self Storage is one clear example of how a company can thrive in a downturn. In a world filled with automation and consumers who want what they want when they want it, Steve Lavery, vice president of property management at Herman and Kittle Properties, knew something had to change to keep business booming.

Meeting Consumer Demand

A subsidiary of Herman and Kittle, Infinite Self Storage is comprised of 23 properties throughout Illinois and Indiana. From its headquarters in Indianapolis, the company operates more than 1.2 million square feet of storage space and more than 6,400 apartment homes in six states.

In 2007, Infinite began to change the face of its business, creating greater coverage and meeting the demands of a customer base that wants 24/7 service. The first step was installing four self-service kiosks to allow customers to rent units and make payments on their own schedule. When those kiosks rented 40 units in the first three months of operation, the management team became believers.

Case-StudyIn 2008, the company installed 19 more kiosks and, in 2009, it signed up for a call-center service to take advantage of two key services. First, the call center pushed all calls not answered at a facility to a call-center agent who could give the caller information or make a reservation. Next, the agent directed the customer to the kiosk and walked him through the entire rental process, making the sale complete.

Lavery worried some customers might want a “human” touch when renting units and processing payments, but that concern was alleviated with the call-center service. Customers can push a button on the kiosk to be connected to a agent who can help with questions ranging from, “Will my stuff fit in a 10-by-10?” to “How do I process my payment through the kiosk?”

Infinite also considered the potential security issues of granting immediate access to customers who rent using the kiosk. Security cameras are in place and management has knowledge of customers accessing units based on gate code.

Risks and Rewards

Case-Study2Moving to more automation was a risk, Lavery says, because the company didn’t know what kind of traffic, if any, the kiosk or call center would generate. However, they did know their customers wanted access to service 24/7. “We are a society of convenience, and our customers need it. If we didn’t offer that to them, someone else surely would,” Lavery says. “It takes a lot of courage to make that leap and a strong sense to know that it will work.”

In assessing the risks and rewards, Lavery calculated that if each store generated two kiosk sales per month, the units would pay for themselves. On average, the kiosks are generating six sales per month, tripling Lavery’s expectations and providing a clear sign that customers are responding to the technology.

With confirmation of results, Infinite eliminated the assistant-manager position from its organizational structure, saving $200,000 annually. “We’re getting 100 hours of coverage per month with the call center for about a dollar an hour,” Lavery says.

He believes there are four crucial components to making this model work. The first is an Internet presence that lets customers know you are open 24 hours, seven days a week. This helps drive traffic to your facility. Next is a kiosk that allows customers to rent and make payments at their convenience. The third component is the call center, which enables managers to focus on marketing. And last, but still a crucial key to success, is marketing your services in the community.

A New Kind of Manager

Infinite Self Storage now recruits a different type of manager. “I need someone who can go out into the community and market our services and what we have to offer,” Lavery says. “I challenge my managers on their occupancy rates and then hold them accountable for results.”

Lavery’s team leaders spend anywhere from two to four weeks training new store managers. It’s a well-defined program that teaches a variety of skills including marketing and sales calls. Infinite’s managers all use Blackberries and have access to facility information via their home computers.

Infinite is currently testing two operational models: one manager running two stores, and one manager running three stores. The first model has been going strong since it began in November and has allowed Infinite to realize savings of approximately $35,000. The second model was initiated in February 2010, so it’s too early in the process to make a determination on gains.

Lavery indicated that one small downside to this model is the toll it can take on employee engagement. “Initially, our managers had a lot of resistance to this type of model and the technology that goes with it,” he says.

To engage managers, Infinite has offered a variety of incentives. The company hosts monthly contests and gives gifts for the best performing stores. Lavery prints a weekly report card and posts a competitive ranking to help his team stay on their toes. “We focus on fun and driving sales, and it’s working.”

What’s Next

With the kiosks now handling 35 percent of new sales, Lavery and his team have time to market their facilities in the community while attending to employee engagement. They also have time to think about what’s next.

Ideas range from automated accounts receivable to systems that use voicemails and e-mails to contact customers regarding their accounts. Lavery estimates 40 percent of his customers list an e-mail address as a method for contact. “It’s just another sign that people are embracing technology and prefer it,” he says.

Additionally, Lavery indicated that Infinite knows this technology template will work, and feels the company can experience success on the acquisition side of the business using this model. When implementing a model like this, Lavery recommends self-storage owners reach out to operators who are already embracing technology.

Infinite Self Storage is not only holding steadfast in a tough economy but experiencing growth and increased revenue. The company’s willingness to invest in technology and evolve its property-management model to meet customer demands has been very rewarding.

Mandy Welborn is the marketing manager for OpenTech Alliance Inc., maker of the INSOMNIAC line of self-storage kiosks. For more information, call 602.749.9370; e-mail mwelborn@opentechalliance.com, visit www.opentechalliance.com.

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Industry Leaders Trust OpenTech to Serve Their Customers

PHOENIX, Arizona – March 25, 2010 – OpenTech Alliance announced today that their INSOMNIAC Live! call center has been selected by several leading self storage operators (including Chesapeake Resources, Watson & Taylor, Infinite Self Storage, Professional Self Storage Management, San Diego Self Storage, Southern Self Storage, Saf-Keep Storage and more) to assist their managers in renting units, processing payments, and servicing customers. The INSOMNIAC Live! call center services self storage operators with or without a kiosk.

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Veteran Developer Announces a New Concept in Self Storage

Sarasota, FL (PRWEB) March 16, 2010 — Construction is underway on a new type of self-storage facility on Fruitville Road east of I-75 where customers will be able to rent any of the 370 storage spaces or make rent payments day or night using a ‘kiosk” located at the facility, the developer says.

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Big Performer, Little Price  INSOMNIAC 100 to be Unveiled at ISS Conference in Vegas

PHOENIX, Arizona – February 25, 2010–OpenTech announced today that they will be launching their newest kiosk model – the INSOMNIAC 100 – at the Inside Self Storage (ISS) conference next week in Las Vegas. This new model sells for $4,900 but also comes with an option to rent when coupled with the INSOMNIAC Live! TotalCalls or Roll Over call center services. “The INSOMNIAC 100 makes having a kiosk a no brainer,” stated Robert A. Chiti, President and CEO of OpenTech Alliance, Inc. “Not every self storage operator needs or can afford one of our more full featured kiosks, so we designed the 100 to deliver rentals at a very low price point allowing every self storage owner to be open for business longer and rent more units.”

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INSOMNIAC Kiosks Now Include a Live Person to Assist Users

Self-storage owners will now get more bang for their buck with OpenTech’s expanded Maintenance and Warranty Services (MWS) program that offers the new Live! Megan service at no additional charge. With the Live! Megan service, kiosk users get assistance from a live call center agent when using an INSOMNIAC kiosk to rent a unit or make a payment.

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Forbes Storage Installs First INSOMNIAC Kiosk in Alaska

Self Storage Operator Uses Kiosk to Manage Remote Facility in North Pole

PHOENIX, Arizona – December 17th, 2009 – OpenTech Alliance, Inc. announced today it has proof Santa is a self storage user (see rental agreement below).  On Thursday December 10th, a little after dark, a man named Kris Kringle rented a self storage unit at Forbes Self Storage in his home town of North Pole, Alaska.  Santa, as he is commonly known, showed up at the new facility after the office had closed and was very jolly to see an INSOMNIAC self service kiosk installed for his convenience.  In just a few short minutes Megan, the on screen assistant, helped him complete the rental process so his elves could start stacking presents in the unit.  Kids everywhere will be happy to know that Santa has so many presents to deliver this year that he needed some extra storage space.   

hkrefer-cube1Forbes Storage is owned by Buzz Otis and Renee Webb Otis, who were recently featured on the cover of the Self Storage Association’s Globe magazine.  They operate two facilities in North Pole, Alaska; an existing facility which they purchased in 2002 and the new 15,000 sq. ft. annex facility which they built eight miles west of their first facility.  The annex facility is run primarily with the kiosk.  Since installing the INSOMNIAC 900 at their new annex facility in late October it has rented 20 units.

Buzz commented, “Our INSOMNIAC kiosk has enabled us to expand our business without having to increase our staffing costs.  We were happy to see our customer base quickly adapted to the new kiosk and found the extended hours of operation very convenient.  You can imagine our excitement when we reviewed our INSOMNIAC reports and saw Santa had rented a unit using our kiosk.  It feels good to know we were able to help him when he needed it most.”

Santa could not be reached for comment.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Village Mini Storage Reduces Staffing Expense with a Kiosk

Self Storage Operator Finds Self Service Kiosk a Successful Alternative to Part-Time Staff

PHOENIX, Arizona – December, 9th 2009 – OpenTech Alliance, Inc. announced today that Village Mini Storage in North Carolina is saving over $2,100 per month as a result of implementing an INSOMNIAC 900 at their facility.  During the first 7 months the kiosk was installed it rented 30 units and processed 258 payments for a total $20,525 in revenue.  In addition, Village Mini Storage also reported a 30% reduction in the amount of delinquent customers, which the owner attributes to the fact that the kiosk takes away many of the excuses customers use for not paying their rent on time.

Tony Martin, owner of Village Mini Storage (150 units) and Martin Mini Storage (259 units) in Rockingham, NC traditionally operated his facilities with a total of 5 employees.  Recently he was notified by one of his employees (a relative) that they were planning to leave the company.  With one of his key employees leaving and the economy being uncertain, he decided to rethink how he manages his facilities.  His primary objective was to find a way to operate his facilities more effectively without compromising customer service.  Tony installed an INSOMNIAC 900 (pictured below) and is now operating both of his facilities with only 2 full time managers and provides his customer with 24/7 service.

Martin_self_storageTony commented, “Initially I was concerned about how my customers would adapt to using the self service kiosk, but I found that once they tried it they now use it all the time.  My two facilities are on opposite ends of Rockingham which has a population of about 15,000 in town and 45,000 in the surrounding area.  By providing 24/7 hours a day service we are offering more customer convenience than other facilities in our area.  I am very pleased with how much money I am saving each month and I am planning to install another kiosk in the spring at Martin Mini Storage.”

Tony understands the value his customers put on convenience and feel his self service kiosk offers them the freedom to do business when it best suits them.  He has also implemented all the kiosk success Best Practices including ample signage, installation of the kiosk near the front door, and leaving the lights on in his office to attract evening drive by prospects.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

A-1 Self Storage Orders Their First 4 INSOMNIAC 900s

Leading California Based Operator Adds Self Service to its List of Competitive Advantages

PHOENIX, Arizona – October 19th, 2009 – OpenTech Alliance, Inc. announced today that The Caster Group has ordered their first 4 INSOMNIAC 900 kiosks.  The Caster Group is one of California’s oldest and most respected self storage companies with over 40 facilities primarily in urban locations throughout California. 

Their Class A facilities, branded A-1 Self Storage, range in size from 56,000 to 220,000 sq. ft. and include; indoor, outdoor and climate controlled units.  They pride themselves on their superior customer service and with the addition of INSOMNIAC self service kiosks they will now be promoting “We are Always Open” convenience as part of their company’s brand.  The kiosks are being installed at the following locations; Kearny Mesa –  a community in the eastern part of San Diego, La Habra – in northern Orange County, Cypress – in western Orange County, and San Jose. 

Brian Caster, President and CEO of The Caster Group explained, “We feel adding the convenience of 24 hour self service at our facilities is a real competitive advantage.  By integrating this new on-site service with our call center and website we are making it very easy for our customers to do business with us.  It also helps us rent more units when our competitors are closed.”

a1-storageThe Caster Group is implementing OpenTech’s best practices as outlined in the Kiosk Success Guide, including; positioning the kiosk next to the front door of their office, creating high visibility signage highlighting the new amenity, and working with their on-site managers to ensure they are trained on how to use and promote the kiosk. 

They have integrated the kiosk with their companies call center so that when customers arrive at the facility (when the office is closed) they can talk with a live person if they need assistance in renting a unit or making a payment at the kiosk. Call center agents are also capable of viewing the person in front of the kiosk as well as taking control of the kiosk remotely if needed. In addition, customers will soon be able to reserve a unit from the companys website and complete the rental at the kiosk.

Can you find the kiosk in this photo?

10-19-09-1The Caster Group’s commitment to marketing is not limited to the outside of facility.  They also designed a very unique vinyl wrap for the backend of their kiosks.  Their new tropical fish aquarium makes the kiosk a topic of discussion for everyone that enters the store. 

Robert A. Chiti, President and CEO of OpenTech Alliance smiled, “Typically we urge companies that install our kiosks to be sure water does not get into the inside of the kiosk, but then A-1 is not a typical self storage company.  I can’t help but wonder if there is any money in starting a FISH storage business.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Barth Storage Enhances Customer Convenience with a Kiosk

Veteran Storage Operators Experience Success with INSOMNIAC 770

PHOENIX, Arizona – September 28, 2009 – Today OpenTech Alliance, Inc, announced that Barth Storage of Kenosha, Wisconsin has installed their first INSOMNIAC 770.  During the past 5 months they have rented 60 units and processed 536 payments for a total of $59,476.  Barth Storage has been a family owned and operated business for 3 decades.  Ron and Kathy Barth started the business and eventually their three daughters Lisa Barth-Chiappetta, Chris Soto, and Debbie Wolf joined them.  They built Kenosha’s first self storage property and now operate 3 properties in the area. 

The Barth Storage facility where the kiosk is installed has 675 units, office hours of Monday through Saturday from 8:30am to 5:30pm, and an on-site manager.  The manager rarely rents units at the office counter instead she walks each new prospect to the kiosk and lets them move through the rental process at their own pace.  Typically the process is finished in much less time than it takes to complete the paperwork at the counter.  The self service kiosk provides consumers the freedom to compare units and pricing without having to ask the manager lots of questions, so they feel more in control and do not get intimidated or embarrassed.  Barth also requires all cash transactions go through the kiosk which has eliminated any disputes related to cash payments being left in a drop box or with the manager.  With the kiosk recording all cash that comes into the facility the chance for internal theft is eliminated as well.  

Lisa_BarthLisa, a member of the Self Storage Association Broad of Directors, President of the Wisconsin Self Storage Association, and principal of Barth Storage commented, “We have been watching closely to what OpenTech has been doing since they came on the scene.  After reviewing the kiosk usage data they published early this year and talking to other kiosk customers, we decided it was time to try one.  We looked at each model and settled on the 770 because it had all the security features of the more expensive models, but cost less to purchase and operate.  In just the first 5 months we have found it to be a real value to our business.  Even though not all of our customer base is computer savvy, they still like the kiosk and find it simple to use.  The most common question I get from customers is, ‘Why is the girl on the kiosk named Megan and not Lisa?’  I tell them it is a bug in the software.”

Click here to view Lisa talk about the kiosk in her own words.

The kiosk is conveniently located outside the front door in a glass vestibule which keeps the kiosk users warm and dry during Wisconsin winter weather.  When someone approaches the front door, Megan the animated on screen assistant, greets the customer in either English or Spanish and helps them rent a unit or make a payment.  Customers can pay their rent 24 hours a day with cash, check, or credit card and they are always offered a receipt either printed or emailed to them. 

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech Rents Units with INSOMNIAC Live! Call Center

Self Storage Call Center Veterans Join OpenTech Alliance

PHOENIX, Arizona – Aug 17th, 2009 – OpenTech Alliance, Inc. announced today that their new INSOMNIAC Live! call center located in Phoenix, Arizona started assisting self storage customers on August 1st and will be serving over 350 self storage facilities by the end of the year. The new business unit already employs 12 people and expects to hire an additional 20 to 30 agents over the next 12 months. The call center will ensure every time a phone rings at a self storage facility it will be answered promptly, professionally and consistently. OpenTech is backing the INSOMNIAC Live! services with the industry’s only 100% satisfaction guarantee.

INSOMNIAC Live! offers several services including Live! TotalCalls, Live! Rollover, and Live! AfterHours. For kiosk customers, Live! Megan is included at no extra cost. Live! Megan can also be purchased independent of other services for kiosk owners that want a real person to assist their kiosk users. Live! Megan includes the ability for the call center agent to remotely control the kiosk application for the user, have a two-way conversation, and see the user at the kiosk. Future development of the service will include two-way video conferencing between the person at the kiosk and the agent, providing face-to-face customer service for kiosk users.

OpenTech has also developed LiveAgent! – the industry’s only call center software application designed specifically for the self storage industry. LiveAgent! will not only operate the INSOMNIAC Live! call center, soon it will be available to self storage operators that want to run their own internal call center. LiveAgent! is integrated with the INSOMNIAC Self Storage Network (ISSN) and leverages the connectivity technology of the network to supply its agents with real-time unit inventory, pricing, and facility information allowing them to process a rental, reservation or payment in real-time directly into the property management system at each facility on the network.

Self storage operators are quickly learning self service kiosks and INSOMNIAC Live! can reduce their staffing costs and allow them to invest more time in local marketing activities. Frank Cutter, Regional Manager for Infinite Self Storage, has over 20 kiosks in operation and is one of the first companies to use the INSOMNIAC Live! service. Frank stated, “We explored several call center options and found that INSOMNIAC Live! was the best fit for our needs. INSOMNIAC Live! is a key piece of our customer service initiative. We are now able to rent units when it’s convenient for our customers, and when our competitors are closed, while also decreasing costs.”

“We are very excited to have recruited Cynthia Abraham to lead our INSOMNIAC Live! call center.  She and I think a lot alike when it comes to company culture and “Doing It Right”. Her experience in setting up and managing call centers in the self storage industry is what makes our service so uniquely valuable to self storage owners who are feeling the pressure to rent more units.” said Robert A. Chiti, President and CEO of OpenTech.  

“Our intention is not to be the biggest call center in the country; it is to be the best call center in the self storage industry. Because our agents only answer self storage calls they develop a real understanding of how to best service self storage consumers. The list of services we have in development will put even the smallest self storage operator on a level playing field with the largest ones. The self storage business is changing and we plan to be the company self storage owners turn to for proven solutions. It is truly an exciting time to be with OpenTech”, stated Cynthia Abraham.

cynthiaCynthia has already recruited a team of experienced people including Nathan Fleischer to oversee agent recruiting, training and management of the call center staff as well as two experienced call center supervisors Sue Hurt and Carrie Valadez.

Cynthia has served as a valuable leader of several high-profile teams for companies including: AuntMinnie.com, RightFax and Online Self Storage (CallMaximizer). As an executive manager with CallMaximizer, Cynthia led the company to profitability in contact center operations, and spearheaded the company’s transition to a cutting-edge self storage services provider.

Nathan has over 12 years of progressive experience in adult-education, training, quality, and management. He is a specialist in call center employee recruitment, development, retention, and management. As a leader in employee training for AOL (America Online), and Director of Training and Quality for CallMaximizer, Nate brings tremendous experience that will play a key role in developing the operational processes critical to the long term success of a call center.  

OpenTech Alliance, Inc. is the leading developer of innovative self storage solutions. Their solutions include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for real-time storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech Introduces the INSOMNIAC Self Storage Network

PHOENIX, Arizona – June 25th, 2009 – OpenTech Alliance, Inc. announced they have launched the industry’s only real-time self storage reservations network – the INSOMNIAC Self Storage Network (ISSN). ISSN will allow self storage operators to get online reservations through multiple sales channels and their property managers no longer have to waste time updating their available unit information in several different systems. Also they no longer have to play phone tag trying to connect with consumers who requested a quote. Regardless of if a self storage operator has an INSOMNIAC kiosk or not, they can join ISSN and start using the internet like it was meant to be – in real-time!

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INSOMNIAC 300 Now Rents Units for $9,000

Now even the tightest of budgets can afford the convenience of an INSOMNIAC

PHOENIX, Arizona –  April  24, 2009 – OpenTech Alliance, Inc. today announced the new upgraded INSOMNIAC 300, which sells for $9,000, will now rent units and process payments 24 hours a day.  In a time when every self storage owner is struggling to find ways to cut costs and rent more units, OpenTech makes it even easier to do both.  The 300 is perfect for large facilities that employ part-time or relief managers just to handle customer payments and for small facilities that can no longer afford to have a manager on duty 8 hours a day.

clip_image002_0000The INSOMNIAC 300 is a freestanding kiosk that will accept checks, cash and credit cards, and comes with “Megan” the on-screen assistant who walks your customers through the rental or payment process in English as well as Spanish. Now renters can also sign their rental documents with the latest in on-screen touch technology and have the option of having the documents emailed to them or provided by the property manager when the office is open. 

The new 300 could be the difference between being profitable or losing money for many self storage owners this year.  As traffic at a facility slows and the occupancy sinks, owners have the choice of continuing to pay for someone to sit in the office for 8 – 10  hours a day, at $12 per hour, or make a minimal investment in a self service solution that will work all day for that same $12.  And with new special leasing terms self storage owners can pay as the save without any large upfront costs.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s patented INSOMNIAC kiosks enable consumers to rent units, make payments, purchase locks, and update their accounts on their own without a manager’s assistance.

For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660 


Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

INSOMNIAC Kiosks Collected Over $13M in Rental Fees in 2009

OpenTech Publishes 2009 Kiosk Usage White Paper

PHOENIX, Arizona – March 16, 2010– OpenTech Alliance, Inc. announced today that it has exceeded the $29 million mark in rental fees collected by its INSOMNIAC kiosks.  Approximately $13 million was realized in 2009 by self storage operators throughout the U.S. and Canada.  In an ongoing effort to be a transparent company, OpenTech has released these detailed kiosk usage numbers giving the self storage industry the opportunity to see firsthand how much consumers have utilized and benefited from the use of self service kiosks.  The complete 2009 Kiosk Usage White Paper is available for down load at the company website.

“The more data available to self storage operators, the better they are equipped to make critical decisions about running their business.  OpenTech’s commitment to transparency is a positive thing for the self storage industry,” commented Charles Ray Wilson, President of Self Storage Data Services, Inc.

OpenTech reported 311 kiosks were online as of January 1, 2009  and another 208 were added in 2009. During 2009, consumers used INSOMNIAC kiosks to rent 11,951storage units, make 122,313 payments, and purchase 6,305 locks representing a total of $13.3 million in self service transactions. The two charts below illustrate the transactions of new rentals and payments made throughout 2009.

chart1-3-16PR

OpenTech’s kiosks never take a day off, a huge benefit for customers needing to rent a unit or make a payment on a holiday.  In 2009, INSOMNIAC kiosks rented 297 units on holidays.  In total, the kiosks collected $354,329 in rental fees during the 11 major holidays proving self storage customers are active people in today’s fast-paced world that want to do business at their convenience.

chart2-3-16PRThe pie chart to the left illustrates how customers pay when they use a kiosk. With all three forms of payment being used, the need for providing consumers with an on-site payment option that supports all forms of payment is a must and a competitive advantage. While credit cards are the preferred method of payment, checks and cash still make up the other half.

OpenTech has developed a Success Guide of “Best Practices” to help self storage owners get the most value from  their kiosk.  By leveraging these proven best practices, the top 100 performing kiosks processed 77,258 total transactions alone; this includes rentals, payments and merchandise purchases.  This group of kiosks also averaged 6.7 completed rentals per month.

“Self storage owners are seeing what a difference this technology can make to their business,” said Robert A. Chiti, President and CEO of OpenTech. “And now that our kiosks come with a Live! person to assist users, we anticipate the number of move-ins through a kiosk will increase.”  

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include seven models of INSOMNIAC Kiosks ranging from $5,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
(602) 749-9370
Marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Infinite Self Storage Orders 20th INSOMNIAC Kiosk

PHOENIX, Arizona – March 11th, 2009 – OpenTech Alliance, Inc., today announced that Herman & Kittle Properties, Inc. (HKP), the owners and managers of the Infinite Self Storage portfolio of 20 self storage properties in Indiana and Illinois, have purchased their 20th INSOMNIAC kiosk. Herman & Kittle Properties develop, build, and manage self storage facilities and affordable housing throughout the Midwest and South. From its headquarters in Indianapolis, the company is involved in more than 1.2M square feet of storage space and over 6,400 apartment homes in six states.

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OpenTech Publishes 2008 Kiosk Usage Data

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INSOMNIAC Kiosks Collected Over $8M in Rental Fees in 2008

PHOENIX, Arizona – January 24th, 2009– OpenTech Alliance, Inc. today announced it has exceeded the $15 million mark in rental fees collected by its INSOMNIAC kiosks.  Self storage facilities around the globe obtained $8M of those fees collected in the past 12 months. In an ongoing effort to be a transparent company, OpenTech is releasing these detailed kiosk usage numbers giving the self storage industry the opportunity to see for itself how much consumers have utilized and benefited from the use of self service kiosks.  OpenTech’s is currently creating a more detailed Kiosk Usage White Paper that is available upon request.

Self storage owners have already purchased over 450 INSOMNIAC kiosks to date.  OpenTech reported 196 kiosks were online as of January 1, 2008 and another 155 came online during the period ending December 31, 2008. During 2008, consumers used INSOMNIAC kiosks to rent 8,938 storage units, make 76,260 payments, and purchase 5,014 locks representing a total of $8,709,980 in self service transactions.

chart2008

One of the many benefits of a kiosk is that it does not need to take a holiday.  In 2008 INSOMNIAC kiosks rented 249 units to customers on holidays.  In total the kiosks collected $254,155 in rental fees during the 11 major holidays proving self storage customers are active people in today’s high paced world that want to do business when it is most convenient for them.

“INSOMNIAC kiosks can serve as a hedge against increasing expenses in this tough economic climate.  The kiosks give self storage owners the ability to reduce their staffing expense without sacrificing new rentals or customer service” said Robert Chiti President and CEO of OpenTech Alliance.

With all three forms of payment being used the need for providing consumers with an on premise payment system that supports all forms of payment is a must. While credit cards are the preferred method of payment checks and cash still provide for the other half.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.


OpenTech Alliance, Inc.

2501 West Dunlap Ave Suite 150
Phoenix, AZ 85021
Phone: 602-749-9370
Fax: 602-749-9393

marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

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OpenTech Designs Kiosk Perfect for Existing Facilities

New Self- Service Kiosk Reduces Total Cost of Ownership

770-rightPHOENIX, Arizona – December 23, 2008 – OpenTech Alliance, Inc., today announced that their latest innovation in self-service kiosks – the INSOMNIAC 770 – is ready to go to work. The new kiosk is the result of a joint development project with one of the industry’s leading self storage operators. The 770 includes the latest in patented self service technology, easy to use INSOMNIAC software, on-screen assistant “Megan” and it is backed by OpenTech’s world-class team of customer service professionals.

The 770’s freestanding pedestal design, onboard signage, and optional canopy make it easy to install and extremely visible. And, its new leasing options make it even easier to own.  The standard model is black with an ultrasonic chrome shell, but it can be customized to match any branding scheme. Like all INSOMNIAC models, the 770 interfaces in real-time with the property management software already in use at the facility. With the 770, operators can start renting more units and reducing staffing costs immediately.

770“In today’s economy we are focused on upgrading our existing properties with the objective of improving our bottom line’, claims Lisa Barth Chiappetta, owner of Barth Self Storage in Wisconsin and a Self Storage Association Board Member. “The 770’s design and price make it a perfect upgrade! With the kiosk in place our managers will spend less time making collections calls and more time on marketing to new customers and retaining our current ones.”  

The INSOMNIAC 770 is priced at $15,500, but can also be purchased on a lease-to-own basis for a low monthly fee which is less than the cost of a part-manager.  Your investment in the 770 is protected by OpenTech’s comprehensive Maintenance and Warranty Service (MWS) for $225 per month. Details about what the MWS program covers and optional configurations available can be found on the company’s website or by contacting the company directly.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s patented INSOMNIAC kiosks enable customers to rent units, make payments, purchase locks, and update their accounts on their own without a manager’s assistance. For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.


Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
(602) 749-9370 ext. 114
marketing@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

Self-Storage Veteran Joins OpenTech Advisory Board

PHOENIX, Arizona – December 2, 2008 – OpenTech Alliance, Inc., the makers of INSOMNIAC self-storage kiosks, announced today that RK Kliebenstein has joined their already impressive advisory board. Mr. Kliebenstein is a world-wide industry known speaker, author and expert witness, has experience in acquiring, developing, managing and financing self-storage properties.

RK Kliebenstein President of Coast-To-Coast Storage
RK Kliebenstein
President of Coast-To-Coast Storage

“RK is an influential leader in the self-storage industry and his previous experience developing self-services systems for self-storage owners is invaluable,” said Robert Chiti, OpenTech’s CEO. “RK clearly understands the world is changing and his forward thinking is helping self-storage owners’ evolve their business model to be successful.”

pr_pic_12-2-08(2)“OpenTech’s self service solutions are changing self-storage economics, enabling owners to dramatically improve their bottom line and provide a new level of customer service and convenience. I am excited to be involved with a company that is changing the self-storage industry for the better ” , said RK.

RK has worked and consulted on behalf of clients and employers, analyzing, acquiring, developing and integrating a wide variety of self-storage projects. During his career, RK has underwritten over three billion dollars in self-storage transactions. He estimates he has reviewed over 8,000 sites, analyzed 400 million square feet of storage space and personally seen more than 480,000 roll up doors!


“How to Make Money in Self-Storage” and “How to MakeIn September, 2005, RK and co-author Scott Duffy released the book “How to Invest in Self-Storage” through the publisher Minico. Book sales are brisk and the book is available on-line at minico.com and Amazon.com. His second and third books, 
“How to Make Money in Self-Storage” and “How to Make More Money in Self-Storage” are now available as well.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its dependable INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
marketing@opentechalliance.com
602-749-9370 Ext 114

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660

INSOMNIAC Kiosk Operates 1100 Unit Facility in Downtown Indianapolis

Self Service Kiosk Pays for Itself in Less than Twelve Months

PHOENIX, Arizona – November, 18th 2008 – OpenTech Alliance, Inc., today announced that the owner of Self Storage of America has been successfully operating his 1100 unit facility in Indianapolis for over 2 years with one off site property manager and an INSOMNIAC 500, OpenTech’s lowest priced rental kiosk. The payroll savings of using the kiosk as the part time manager more than paid for the kiosk investment in less than 12 months, while the significant amount of incremental rentals went straight to the bottom line. The kiosk has rented over 290 units in the past 24 months averaging 12 rentals a month and collecting over $255,778 in rental fees.

Robert Walker, Owner of Self Storage of America said “The INSOMNIAC kiosk is invaluable to my business.  In this tough economic climate the kiosk has enabled me to undercut the market and still be open when my competitors are not. The kiosk has become my 24 hour part-time manager and salesperson allowing me to eliminate staffing expenses on Sundays, Mondays, and all Holidays.  I only have one full time manager onsite five days a week, instead of seven days a week which saves me over $10,000 annually.  I was very pleased this Labor Day when the kiosk rented 6 units and processed 39 payments bringing in $3,229.55 on a Holiday I was typically closed. It is one of the best employees I have ever had.” 

Mr. Walker continued, “I was surprised at how many people use the kiosk every month and do not seem to mind that there is not a manager on duty to help them rent a unit or make a payment. In the pass quarter it has rented 53 units and processed 510 payments totaling $40,677 in total transactions. I was so pleased with the results I purchased an INSOMNIAC 700 a few months ago for my second facility and it rented 25 units last quarter.”

At $11,000 the INSOMNIAC 500 is OpenTech’s lowest priced rental kiosk. It is outfitted with many great features, a built in bright 15” touch screen, digital video camera, credit card reader, check reader, bill acceptor to validate and record currency denominations from $1 to $100, 1 tray lock dispenser that dispenses 7 locks.

It shares the same chassis as the 700, so it can be upgraded later on if the need arises and fits almost anywhere thanks to its accommodating size and installation options. The 500 uses the same open technology platform as all INSOMNIACs, meaning it connects seamlessly with all property management software’s provided by our Alliance Partners and can work side-by-side with other INSOMNIAC models. Looks may be deceiving, but there’s no denying the 500 will improve your bottom line while providing your customers with a new level of convenience.

Self Storage of America is located at 7339 E Washington St. Indianapolis, IN.  For more information, please call (317) 322-7867.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s INSOMNIAC kiosks enable customers to rent units, make payments, purchase locks, and update their accounts 24 hours a day on their own without a manager’s assistance. For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
OpenTech Alliance, Inc.
(602) 749-9370
ccastillo@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660. 

Personal Mini Storage Reduces Labor Costs with INSOMNIACs

Storage Owner uses Kiosks to Compliment Property Managers!

PHOENIX, Arizona – October 9, 2008 – OpenTech Alliance, Inc. today announced that Personal Mini Storage, one of the top operators in the self storage industry, has successfully implemented the INSOMNIAC 900 kiosks at two of their 30+ facilities in Florida. During the last three months the kiosks have collected over $10,000 dollars in total payments, rentals and merchandise at both their Clermont and Broadview facilities. Interestingly, most of the transactions took place during regular office hours; substantiating, that customers are comfortable serving themselves and appreciate the added convenience.

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Clermont, FL

 

Broadview, FL

Alex Patterson, Project Manager for Personal Mini Storage said, “At our Clermont location, we do more than just rent units and take payments, we also rent moving trucks which keeps a heavy amount of traffic flowing in and out at all times. There were times when our managers were so busy helping customers with new rentals, payments, or truck rentals, that we would potentially lose new customers or anger current ones that would have to wait. Now that we have implemented the kiosk at our facility, we have it taking payments and making rentals so our managers can focus on other tasks such as marketing, increasing occupancy, or renting trucks.”

“On the other hand our Broadview facility does not have quite as much traffic as our Clermont facility; therefore, we use the kiosk in a completely different way. We have empowered our customers to utilize the kiosk as much as possible without the help of a manager. We have been able to reduce the cost of unnecessary labor behind the counter and still keep the facility running sharp. The kiosk obviously gives current or new customers the ability to make a payment or rent a space at any time of the day. It’s a win-win situation.”

Personal Mini Storage owns and operates more than thirty facilities. The facilities include amenities such as automated security gates, video surveillance, self service kiosks, and business services. For more information about Personal Mini Storage, please visit www.personalministorage.com or call (407)297-3683.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its dependable INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

INSOMNIACs Collect over $11 million in Rental Fees

OpenTech Releases Detailed Kiosk Usage Data for the First Half of 2008

PHOENIX, Arizona –September 03, 2008– OpenTech Alliance, Inc. today announced it has exceeded the $11 million mark in rental fees collected by its INSOMNIAC kiosks at their client’s self storage facilities across North America, with the most recent $1 million dollars in revenue being collected in June. In an ongoing effort to become a transparent company, OpenTech released detailed kiosk usage numbers for the first six months of 2008, giving the self storage industry the opportunity to see for themselves how much  consumers utilize and benefit from the use of self service kiosks.

Self storage owners have already purchased over 400 INSOMNIAC kiosks to date.  OpenTech reported 206 kiosks were online as of January 1, 2008 and another 56 came online during the period ending June 30, 2008.  For the first half of 2008, consumers used INSOMNIAC kiosks to rent 3,925 storage units, make 31,984 payments, and purchase 1,456 locks, representing a total of $ 3,719,772 in self service transactions.

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“The data clearly shows a high percentage of kiosk use during operating hours, which affirms my contention that while the human touch is great, many renters will use technology to execute a transaction, both from a rental and payment processing perspective.  The reduced costs associated with a machine versus an employee are significant; a kiosk does not take a day off, very rarely calls in sick, and never presents a life safety issue when dealing with cash” said RK Kliebenstein Leader of Coast-To-Coast Storage.

09_03_08_pic3“INSOMNIAC kiosks can serve as a hedge against increasing expenses in this tough economic climate.  The kiosks give self storage owners the ability to reduce their staffing expense without sacrificing customer service” said Robert Chiti President and CEO of OpenTech Alliance.

Currently in 2008, 48% of moves ins and payments took place outside of office hours.  This proves there is a tremendous opportunity for storage owners to acquire more customers by being open for business outside of regular office hours.  The other 52% of kiosk usage occurred during regular office hours. This clearly shows the kiosks complement on-site managers and demonstrates that customers are comfortable using self-service technology.

Credit cards are the preferred method of payments at the kiosk.  However, the use of cash and checks represents over 50% in total payments made at the kiosk.  With all three forms being used a great deal the need for providing consumers with an on premise payment system that supports all three forms of payment is a must.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks reduce operating costs, increase revenue, and drastically improve customer service for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Casey Storage Solutions has purchased three Additional INSOMNIAC Kiosks

A Remotely ran facility has never been so convenient!

pr_image_080908PHOENIX, Arizona –August 14, 2008 – OpenTech Alliance, Inc., announced today that one of their valued customers, Casey Storage Solutions, has purchased three additional kiosks, two 900s and one 700 for their self-storage facilities in Massachusetts and Southern Vermont. In the fall of 2007 Casey Storage Solutions purchased and implemented their first INSOMNIAC 700 kiosk at their Sturbridge, Massachusetts store. Their goal was to manage the 40,000 square foot store remotely from their much larger store 12 miles away allowing the company to reduce operating expenses without sacrificing the company’s goal of providing their customers with the best self-storage experience possible.

Scot Vayo, Director of Operations for Casey Storage Solutions said; “The INSOMNIAC has dramatically improved our ability to provide great service to our customers. We’re finding that customers enjoy using the kiosk because of its simplicity, availability and convenience. The INSOMNIAC kiosk enables our tenants to do business at their convenience, 24 hours a day, and 365 days a year. With the kiosk we never have to turn the “OPEN” sign off.”

Scot Vayo continued with, “Not only does the kiosk help us provide excellent customer service, but it has helped us operate our business more efficiently. Our Sturbridge store, located in central Massachusetts, is our first remotely-managed store. Implementing the kiosk at Sturbridge has helped us realize significant operating expense savings in our Central Massachusetts region without sacrificing customer satisfaction. Our experience with the kiosk in Sturbridge gives us the confidence to build on that strategy with an additional kiosk at our other Central Massachusetts store in Webster and roll out the same strategy in our Western Massachusetts/Southern Vermont region with a kiosk at our Greenfield, MA store and Westminster, Vermont store.”

The INSOMNIAC kiosk’s built-in security features provide the customer and self-storage owner with the confidence that a room rental or other transaction will be processed securely. During the rental process, the kiosk collects a customer’s billing information, scans their driver’s license, takes their photo, and captures their fingerprint and signature for the rental agreement. The kiosk also provides customers the convenience of accepting all forms of payments (cash, check or credit card).

Casey Storage Solutions operates six self-storage stores in Central and Western Massachusetts and Southern Vermont. Their self-storage stores provide amenities such as climate controlled storage, video surveillance, and business services. For more information about Casey Storage Solutions, please visit www.caseystoragesolutions.com or call (508) 832-2425.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks reduce operating costs, increase revenue, and drastically improve customer service for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech to Raise Funds for The Hunger Project

PHOENIX, Arizona – May 19, 2008 – OpenTech Alliance, Inc., has announced that Robert A. Chiti, company President and CEO, will hike the Grand Canyon on May 25, 2008 to raise funds for The Hunger Project. Chiti and participating hikers will start their 26-mile journey from the North Rim of the Grand Canyon at 4:30a.m.and hope to finish approximately 10 hours later at the top of the South Rim. In support of The Hunger Project, OpenTech will donate $5 for every move-in processed through an INSOMNIAC kiosk on the day of the hike. In addition, OpenTech will donate $1 for every payment processed through an INSOMNIAC kiosk on that day. “I encourage my colleagues in the self storage industry to support this fundraising event by either participating in the hike or making a donation to The Hunger Project,” said Chiti with a smile.

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INSOMNIACs Now Serving Customers in Hong Kong

PHOENIX, Arizona. – February 25, 2008 – OpenTech Alliance, Inc. announced today that it has entered into a joint venture with MiniCo Asia Ltd. to form OpenTech Asia Limited. The new company, combines MiniCo’s 34 years of self-storage industry experience in the US and Hong Kong with OpenTech’s self-service technology expertise to create a company focused on delivering self-storage products and services to Asian markets.

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What do Santa and INSOMNIAC Have in Common?

Both Are Loved by Self-Storage Owners and Enjoy Working on Holidays

PHOENIX, Arizona – January 8, 2007 – OpenTech Alliance, Inc., today announced INSOMNIAC™ kiosks across North America were busier than Santa’s elves during the holidays. From December 25, 2006 through January 1, 2007, INSOMNIACs processed over $95,000 worth of transactions. Of the 944 transactions, 92 were new rentals.

“While self-storage owners were with their families on Christmas and New Year’s Day, INSOMNIAC was at work selling space and collecting money,” said Robert Chiti, OpenTech’s CEO. “It warms my heart to know INSOMNIAC helped 92 people find a simple resolution to their holiday space problem. After all, convenience is what INSOMNIAC is all about.”

Many self-storage owners awoke Jan. 2, 2007 to find they had already completed their first new rentals of the year. Tina Davis, owner of USA Security Self Storage in Arkansas exclaimed, “Our kiosk rented 5 new units while our office was closed for the Christmas holiday!”

Karen and Hugh Scott, owner/operators of U-Lock-It Self Storage in Illinois, installed their kiosk in early December. Mrs. Scott explained, “We were thrilled to get our kiosk installed so we would not have to be at the storage facility during the holidays. In fact while our kiosk rented units and took payments, our family spent a week in Disneyland and another week in Arizona.”

Andrew Weber, owner of Convenient STOR in West Virginia, contacted OpenTech to share the good news about what Santa had left him. He proclaimed, “The holidays were great and my INSOMNIAC treated me well. I rented 8 units between Christmas and New Year’s with the kiosk. It was a pleasant surprise, as I did not anticipate this to be a time for rentals. Anyway, I hope you had a nice holiday, I know I did!”

Brooks Olson, owner of University Storage in Washington, found INSOMNIAC was the gift that keeps on giving. Mr. Olson emailed to say, “We are thrilled with the performance of our first kiosk! Our vacancy has never been this low.” Mr. Olson has already purchased his second INSOMNIAC kiosk and expects to have it operational within the next month.

John Leslie, owner of Avon Self Storage and soon to open Kentucky Ave. Self Storage in Indiana learned he was on his way to paying off his Christmas debt when he discovered INSOMNIAC had collected over $4,500 for him since Christmas. “We’ve had our first kiosk installed for a few months now and it’s been working great. Seeing its results over the holidays knocked my socks off. I could never have found a manager to work both holidays!”

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its impressive INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:

Curtis Sojka
OpenTech Alliance, Inc.
2501 West Dunlap Avenue
Suite 150
Phoenix, AZ 85021
(602) 749-9370

news@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

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