OpenTech Alliance Introduces New Call Center Service: INSOMNIAC® Live! Rent Now


OpenTech Alliance, the PropTech leader in self storage, is happy to announce the launch of its latest call center solution, INSOMNIAC Live! Rent Now. This service allows self storage customers to complete full rentals over the phone with the Storage Counselor, providing a seamless and efficient rental experience for new tenants and improving rental rates for storage operators. Operators are encouraged to contact their business development representative to learn more about this new service.

Live! Rent Now Creates Frictionless Self Storage Rental Experience

Live! Rent Now empowers self storage operators to leverage their INSOMNIAC® Live! call center team to close even more business over the phone. This service streamlines the rental process, offering significant benefits for both operators and customers:

Streamlined Rentals: Storage Counselors, with data pulled in real-time from operators’ property management software, guide tenants through the full rental process so they don’t leave the call without a lease in hand.

Increased Revenue: Operators are charged only when Storage Counselors successfully secure a rental, ensuring a cost-effective solution to increase rental conversions and boost revenue.

Enhanced Customer Service: A convenient and efficient rental process improves customer satisfaction and loyalty.

“We are excited to introduce Live! Rent Now to support a critical component of the self storage rental process,” said Dan Scaman, VP of Strategy and Analysis at OpenTech Alliance. “This service helps operators close phone-based rentals with ease, drive revenue and enhance the overall customer experience at their facilities without adding significant staff costs to their bottom line. As the industry shifts towards hybrid and remote operations, services designed to supplement traditional onsite staff, while providing a similarly seamless customer experience, will become even more critical.”

To learn how Live! Rent Now can benefit your self storage business or about other call center solutionscontact your dedicated Business Development Manager (BDM) today.


About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. is the leading PropTech provider in the self storage industry. The company’s products and services include the INSOMNIAC line of full-service kiosks, INSOMNIAC Live! call center solutions, INSOMNIAC CIA access control systems, and the online storage auctions website. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners.

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