Automated Storage Collections

INSOMNIAC® XpressCollect & XpressPay

Offer one of the best modern amenities for self storage tenant convenience: mobile payments and automated online collections.

Learn How It Works

Download the product brochure or contact us today to learn more about adding this amenity to your self storage property.

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Key Features

With features like easy set-up, PMS integrations, caller recognition and bilingual tenant service options, INSOMNIAC XpressCollect and XpressPay can better equip your self storage facilities with state-of-the-art, automated payment processing. Increase your cash flow and save time with convenient and flexible options. 

  • Automated system accepts payments 24/7
  • One-time, easy set up process
  • Notifies and takes payments for multiple units 
  • Integrates directly through your PMS
  • Recognizes callers 
  • Sends payment receipts via text and/or email 

Key Benefits

  • Customer convenience
  • Improves cash flow
  • Added fraud protection
  • Saves you time
  • Proven to Reduce your collection efforts
  • Simplified payment link, no login required
  • Extensive reporting available, providing new insights to operators
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Avoid Delinquent Storage Payments with Automatic Collections

Offer your customers an effortless experience and your manager a way to avoid difficult conversations with INSOMNIAC XpressCollect — automatic payment reminders and collections services that are easy to set up and extremely effective.

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XpressCollect is Automatic & Customizable

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The Painless Way to Collect Self Storage Payments

Make everyone’s life easier with INSOMNIAC XpressCollect. Reduce accounts receivable, remove awkward collection calls and give tenants the tools to pay their self storage rent on time.

Automatic Process

The service automatically scans your property management system for tenants with past due bills

Recorded & Tracked

All outbound storage collection calls and notifications are tracked and recorded for your convenience

Real-Time Reminders

Delinquent accounts are flagged and automatically sent a payment reminder via text and/or email

Easy Payment Options

Tenants receive a phone number and payment link, and XpressPay self storage payment software can handle it from there

Download Brochure

What our customers are saying

“Our managers loves XpressCollect and XpressPay because it allows them to focus on our customers instead of collection and payment calls. Our tenants say they appreciate the friendly reminders and how easy it is to make their payment. As an operator, I love the reporting and how the products have significantly reduced our delinquent receivables. Overall, XpressCollect and XpressPay are a win-win combination.”

—Jeff Bateman, Regional Manager, Storage Choice

Convenient Online Self Storage Payments Made Possible with XpressPay

Give your tenants the power to pay on-the-go. Our automatic interactive touch response collection system allows tenants to make their self storage payments from their phone, wherever life takes them.

Mobile Payments Made Easy

By integrating directly through your existing PMS or phone line, XpressPay’s automated system allows tenants to make their self storage payments from their phone following a series of simple prompts. Tenants input their account and payment information, and instantly receive confirmation their payment has been submitted. 

  • Self storage payments are processed through the facility's property management software
  • Service also supports balance inquiries, paid-thru dates and payment calls
  • Tenants can pay with a credit or debit card directly from their phone or mobile device
  • Promote productivity, task efficiency and easy access to service and support at your self storage property
Download Brochure

Keep your phone line clear for sales calls

Help tenants resolve simple requests on their own

Free up your managers to focus on other tasks

Convenient amenities to give your facility an edge

To learn more about XpressCollect and XpressPay

Contact Us

What Our Customers Are Saying

“Tenants are unpredictable and will pay when they can pay. The solution delivers everything needed to drive late rent payments automatically, and into the channels our tenants prefer, whether it is by phone, email, or text. As more owners, operators, and managers look for easier solutions to streamline collections, XpressCollect will offload manual collection tasks at much lower costs than doing it manually.”
Jim Mooney Director of Operations, Devon Self Storage
“Our managers loves XpressCollect and XpressPay because it allows them to focus on our customers instead of collection and payment calls. Our tenants say they appreciate the friendly reminders and how easy it is to make their payment. As an operator, I love the reporting and how the products have significantly reduced our delinquent receivables. Overall, XpressCollect and XpressPay are a win-win combination.”
Jeff Bateman Regional Manager, Storage Choice
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FAQs - XpressPay | XpressCollect Automated Self Storage Collections

XpressPay is our mobile payment solution that allows your renters to make their monthly self storage online payments in real-time. XpressCollect provides automatic payment reminders and automatic monthly payment storage collection services to give renters the option of auto-pay for their unit rentals.

While our self-service kiosks are able to handle payments on-site, we would recommend giving your renters and potential customers as many ways to improve their self storage experience through additional and convenient payment options as possible. You’ll save renters time and reduce the potential for delinquency through flexible payment options when you add the convenience of our XpressPay and XpressCollect services.
Yes! One of the many benefits self storage facility owners can enjoy is the added fraud protection and insights our automated self storage collection services provide. All outbound collection calls and notifications are tracked and recorded, and facility owners can immediately see when an account falls delinquent. Your tenants will receive automatic notifications when they miss a payment with an easy-to-use payment link to reduce your collection efforts.
XpressCollect and XpressPay will integrate seamlessly with your existing PMS software, allowing you to enjoy an easy, one-time setup process.

While XpressPay and XpressCollect offer a ton of convenient features for renters, it’s important to address all of the benefits our storage collection system offers facility owners, managers and employees. Self storage business owners can:

  • Save time
  • Promote productivity
  • Free up phone lines for potential sales
  • Manage and reduce delinquent units and accounts
  • Service bilingual renters
  • View caller information and call data
  • Enjoy additional fraud protection
  • Accept rental acquisitions and payments for multiple units

And much more!