Automated Storage Collections
INSOMNIAC® XpressCollect & XpressPay
Offer one of the best modern amenities for self storage tenant convenience: mobile payments and automated online collections.
Learn How It Works
Download the product brochure or contact us today to learn more about adding this amenity to your self storage property.
Key Features
With features like easy set-up, PMS integrations, caller recognition and bilingual tenant service options, INSOMNIAC XpressCollect and XpressPay can better equip your self storage facilities with state-of-the-art, automated payment processing. Increase your cash flow and save time with convenient and flexible options.
- Automated system accepts payments 24/7
- One-time, easy set up process
- Notifies and takes payments for multiple units
- Integrates directly through your PMS
- Recognizes callers
- Sends payment receipts via text and/or email
Key Benefits
- Customer convenience
- Improves cash flow
- Added fraud protection
- Saves you time
- Proven to Reduce your collection efforts
- Simplified payment link, no login required
- Extensive reporting available, providing new insights to operators
Avoid Delinquent Storage Payments with Automatic Collections
Offer your customers an effortless experience and your manager a way to avoid difficult conversations with INSOMNIAC XpressCollect — automatic payment reminders and collections services that are easy to set up and extremely effective.
XpressCollect is Automatic & Customizable
Sample timeline represented above.
The Painless Way to Collect Self Storage Payments
Make everyone’s life easier with INSOMNIAC XpressCollect. Reduce accounts receivable, remove awkward collection calls and give tenants the tools to pay their self storage rent on time.
Automatic Process
The service automatically scans your property management system for tenants with past due bills
Recorded & Tracked
All outbound storage collection calls and notifications are tracked and recorded for your convenience
Real-Time Reminders
Delinquent accounts are flagged and automatically sent a payment reminder via text and/or email
Easy Payment Options
Tenants receive a phone number and payment link, and XpressPay self storage payment software can handle it from there
What our customers are saying
“Our managers loves XpressCollect and XpressPay because it allows them to focus on our customers instead of collection and payment calls. Our tenants say they appreciate the friendly reminders and how easy it is to make their payment. As an operator, I love the reporting and how the products have significantly reduced our delinquent receivables. Overall, XpressCollect and XpressPay are a win-win combination.”
—Jeff Bateman, Regional Manager, Storage Choice
Convenient Online Self Storage Payments Made Possible with XpressPay
Give your tenants the power to pay on-the-go. Our automatic interactive touch response collection system allows tenants to make their self storage payments from their phone, wherever life takes them.
Mobile Payments Made Easy
By integrating directly through your existing PMS or phone line, XpressPay’s automated system allows tenants to make their self storage payments from their phone following a series of simple prompts. Tenants input their account and payment information, and instantly receive confirmation their payment has been submitted.
- Self storage payments are processed through the facility's property management software
- Service also supports balance inquiries, paid-thru dates and payment calls
- Tenants can pay with a credit or debit card directly from their phone or mobile device
- Promote productivity, task efficiency and easy access to service and support at your self storage property
Keep your phone line clear for sales calls
Help tenants resolve simple requests on their own
Free up your managers to focus on other tasks
Convenient amenities to give your facility an edge
To learn more about XpressCollect and XpressPay
What Our Customers Are Saying
FAQs - XpressPay | XpressCollect Automated Self Storage Collections
What’s the difference between XpressPay and XpressCollect?
XpressPay is our mobile payment solution that allows your renters to make their monthly self storage online payments in real-time. XpressCollect provides automatic payment reminders and automatic monthly payment storage collection services to give renters the option of auto-pay for their unit rentals.
Do I need XpressPay and XpressCollect if I have self storage kiosks on my facility properties?
Will I know if a tenant misses a payment with XpressPay and XpressCollect?
What PMS software requirements are needed to integrate XpressPay and XpressCollect?
What are some of the other benefits of XpressCollect and XpressPay?
While XpressPay and XpressCollect offer a ton of convenient features for renters, it’s important to address all of the benefits our storage collection system offers facility owners, managers and employees. Self storage business owners can:
- Save time
- Promote productivity
- Free up phone lines for potential sales
- Manage and reduce delinquent units and accounts
- Service bilingual renters
- View caller information and call data
- Enjoy additional fraud protection
- Accept rental acquisitions and payments for multiple units
And much more!
