“Our managers loves XpressCollect and XpressPay because it allows them to focus on our customers instead of collection and payment calls. Our tenants say they appreciate the friendly reminders and how easy it is to make their payment. As an operator, I love the reporting and how the products have significantly reduced our delinquent receivables. Overall, XpressCollect and XpressPay are a win-win combination.”
—Jeff Bateman, Regional Manager, Storage Choice
Offer your customers an effortless experience and your manager a way to avoid difficult conversations with automatic payment reminders and collections services that are easy to set up and extremely effective.
INSOMNIAC XpressCollect is designed to make everyone’s lives easier. Once installed, the service automatically scans your property management system for tenants with past due bills based on your customized settings. Delinquent accounts are flagged and automatically sent a payment reminder via text and/or email with real-time information – complete with a phone number or payment link to make their self storage payments online.
For your convenience, all outbound storage collection calls and notifications are tracked and recorded.
Once payment reminders have been sent and collection calls have been made, INSOMNIAC XpressPay’s self storage software payment processing picks up where INSOMNIAC XpressCollect has left off.
Our automatic interactive touch response storage collection system allows tenants to make their self storage online payments anywhere from their phone. INSOMNIAC XpressPay offers added fraud protection, as all self storage payments are processed through the facilities property management software while also handling balance inquiries, paid-thru dates and payment calls.
By integrating directly through your existing PMS or phone line, INSOMNIAC XpressPay’s automated system allows tenants to settle their self storage payments from a mobile device using a series of prompts to follow. INSOMNIAC XpressPay utilizes interactive touch response for tenants to enter their account and credit or debit card information, and from there, will receive confirmation that their payment had been submitted.
With INSOMNIAC XpressPay’s self storage payment processing system, facility managers can now focus on other tasks, phone lines will remain clear to receive sales calls, and tenants will no longer need to wait to speak to a self storage manager to make their payments. Promoting productivity, task efficiency and allowing tenants to continue enjoying the convenient amenities your facilities have to offer is what OpenTech is all about.