Elevate your customer service & never miss another call.
INSOMNIAC™ Live! Self Storage Call Center
SSA studies have shown that 40% of calls to facilities go unanswered! Even with a tech-savvy internet population, 38% of first contacts to self storage facilities occur via the phone. How many new rental opportunities could you capture if you could answer EVERY call in 3 rings or less? Increase your revenue and enhance your customer service with an INSOMNIAC Live! call center solution today.
- Scalable call center solutions let you customize call-answering services to meet your needs
- Seamlessly integrates in real-time with major Property Management Software vendors
- Professional Storage Counselors extensively trained to assist and convert your self storage customers
- Supporting over 2,200 storage facilities, from REITs to single-facility operations, all from our US-based offices
What Our Customers Are Saying
“We pay a lot of money to get the phone to ring. OpenTech is our backup team when our managers are busy with customers. I highly recommend them to ensure every call is answered.”
— Ben Hendricks, Vice President of Five Star Storage
Evaluate Your Storage Calls Today
Every call counts. According to the SSA, 60% of customers rent from the first storage facility they can reach. An analysis of 3MIL+ calls reveals you may only have seconds to capture that call. Do you know how to measure the success of your storage calls? Download this helpful infographic to learn 5 simple steps to get started.
OpenTech Call Center Solutions Ensure You Will Never Miss a Call Again!
We offer a range of customizable solutions to assist each self storage property and their unique needs. Learn more about the services available from our dedicated self storage call center below, or contact us today to request a custom quote.
OpenTech Services to Help You Run Your Own Call Center
We offer services and technology solutions to assist your internal operations.
Don't Miss These NEW Live! Solutions
Our Calls Are:
Answered by industry specialists. Training, industry experience and attitude make all the difference.
Answered by a bilingual staff, so you don’t miss out on sales or terrific service from Spanish-speaking customers.
Answered quickly. We lead the industry with Average Speed to Answer of 11 seconds and a low Abandoned Rate of 1.3%.
Recorded, so you can listen to each call immediately and rate it for quality.
Answered consistently, so your brand is properly promoted.
Guaranteed. OpenTech offers a 100% satisfaction guarantee.
INSOMNIAC Live! call center solutions are 100% satisfaction guaranteed. This creates a true partnership by placing the real “guarantee” upon the promise that we deliver.
month through the call center. Other properties average about 5-7
additional rentals monthly per store, resulting in a 14% same-store sales increase
in 2013. With the call center, we get more income from rentals, gain occupancy
and raise rates when occupancies get higher.”
call center capabilities. Their strong experience and flexible technology
infrastructure is critical to furthering our customer engagement
and supporting our company growth.”
call’s getting answered and not going to voicemail. It not only makes their
job easier; it makes them more successful.”
frees up our people to focus on the most important tasks at hand and gives us peace of mind in knowing
that calls are handled quickly and efficiently, even when we’re not available. Incoming leads go immediately into
our SiteLinkTM property management system, enabling us to follow-up right away and providing a
detailed record of each call. I can’t imagine running a self-storage business without it.”
in occupancy from 71% to 82%, an all-time high.”