Call Center Solutions

Elevate your customer service & never miss another call with INSOMNIAC® Live!

Self Storage Call Center

SSA studies show that 60% of tenants rent from the first facility they can reach.

Even with a tech-savvy internet population, 38% of first contacts to self storage facilities occur via the phone. How many new rental opportunities could you capture if you could answer EVERY call? Increase your revenue and enhance your customer service with an INSOMNIAC Live! call center solution today.

  • Scalable call center solutions let you customize call-answering services to meet your needs
  • Seamlessly integrates in real-time with major Property Management Software vendors
  • Professional Storage Counselors extensively trained to assist and convert your self storage customers
  • Supporting over 2,200 storage facilities, from REITs to single-facility operations, all from our US-based offices

What Our Customers Are Saying

Your Facility's Backup Bench to Ensure Every Call is Answered

“We pay a lot of money to get the phone to ring. OpenTech is our  backup team when our managers are busy with customers. I highly recommend them to ensure every call is answered.”
— Ben Hendricks, Vice President of Five Star Storage

Industry Trusted

Simply Self Storage Chooses INSOMNIAC self storage solutions
Central Self Storage Chooses OpenTech Storage Solutions
Atomic Storage Group Outsources Storage Calls to OpenTech
Metro Self Storage Supports Facilities with OpenTech Self Storage Technology
Pagoda Companies Supports Facilities with INSOMNIAC Live! Call Center Services
Freedom Storage Management Chooses OpenTech Self Storage Technology
Are you losing money from missed calls to your self storage facility

Evaluate Your Storage Calls Today

Every call counts. According to the SSA, 60% of customers rent from the first storage facility they can reach. An analysis of 3MIL+ calls reveals you may only have seconds to capture that call. Do you know how to measure the success of your storage calls? Download this helpful infographic to learn 5 simple steps to get started.

Let Us Answer Your Calls

OpenTech call center solutions ensure you never miss another call, or customer, again. Whether you need full-time support or an extra hand, we can customize a unique solution for your facilities.

All Calls

All calls are sent immediately to a Storage Counselor or routed via voice prompts to the correct support channel. This service lets self storage facility managers focus on serving onsite customers, market prospecting and overall facility operations.

Remote Manager

Eliminate onsite personnel costs with a fully-remote frontline team. Remote Managers work directly in your systems to facilitate any task or transaction that doesn't require a physical exchange.

After Hours

Provides pre-scheduled night, weekend and special hour coverage so your facility is always covered.


Storage Counselors will answer calls for your facility when the line is busy or when a manager is not available. Calls ring to the facility first to give your manager the first opportunity to assist.

Rent Now

Sign up new renters on the spot. Storage Counselors can rent units over the phone to save you time and ensure tenants can effortlessly rent from your facility when they’re ready.

Chat, Text, Email, Voicemail

Enhance your customer prospecting and self-directed service options with multiple channels of communication, including web chat, text messaging, email and voicemail.

Prefer a Full-Service Solution?

Learn how you can cut costs without decreasing customer service at your self storage facility with Remote Manager. See if remote managers are right for you.

A Call Center Operation You can Trust

INSOMNIAC Live! call center solutions are 100% satisfaction guaranteed. We strive to create a true partnership with the real “guarantee” on the promise that we'll deliver. 
Benefits of Call Center Solutions Include:
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Run Your Own Call Center

If you prefer to do it yourself, get our industry-tested services and top-of-the-line technology solutions to assist your internal self storage call center operations.


Save on costly up-front software and development fees. Use our proven cloud-based software to get your call center up and running fast.


A fast and secure automated self-service tool that collects payments 24/7. Save time and reduce accounts receivable with this user-friendly service.


Need some assistance during peak months? Use our experienced Storage Counselors to assist your in-house call center as needed.

Cloud Communications

An easy-to-use platform that seamlessly works across office sites and mobile devices to connect your voice, video, collaboration and contact center communications.


Create the ultimate in-house workstation with a combination of our cloud-based phone system and LiveAgent! software.

What Our Customers Are Saying

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FAQs - Live! Call Center Solutions

INSOMNIAC® Live! Call Center Solutions are here to provide the support your facilities need. Our call center solutions can backup your team on facility inquiries, provide assistance on unit reservations and ensure that no call goes unanswered. Our highly
trained team can help answer tenant inquiries regarding your facility hours, complete rental sales, provide information regarding unit capacity, outline facility information, handle payments and more.

With 24/7 service available, highly trained agents and multiple support options (voicemail, chat, text and email), your facility will be equipped with the frontline support you need.

Our system seamlessly integrates with many major property management software vendors to ensure our teams (and yours) always work with real-time information. We offer a variety of scalable call center solutions and customize your call-answering services to your unique operation or property-by-property needs. From full-service to supplemental support, our team can help you better equip your facilities with the support needed, provide valuable insights into renter acquisition and inquiries, and help you fill your units!

Yes! Our Storage Counselors are available to handle calls 24/7, to give you peace of mind to know that every call to your facility will be answered. Just need extra or after-hours support? We have a range of customizable call plans to supplement your team when volume is high or your self storage office is closed, as well as technology solutions to assist your internal call operations. Check out our available services today, or connect with a self storage guru now to discuss which plan may be right for your facility.

Our professional Storage Counselors are highly trained and have the self storage industry expertise required to assist current and potential customers. During the initial onboarding, our Storage Counselors will take the time to get to know your facilities in-depth and host regular call calibrations to review facility changes and audit current processes to ensure streamlined and accurate brand representation.

With extensive conversion training and real-time access to your property details, our team is here to not only address inquiries and feedback but also improve your rental conversions through effective sales and rental acquisition. All calls are answered quickly and consistently by bilingual industry specialists and are recorded for quality assurance.

Yes! Our Live! RemoteManager, Cloud Communications and INSOMNIAC® Live! Call Center Solutions can outfit your facilities with the sales and customer service solutions you need — no on-site facility manager required! Learn more about our services here.