Call Center Solutions
INSOMNIAC® Live!
Self Storage Call Center
SSA studies show that 60% of tenants rent from the first facility they can reach.
Even with a tech-savvy internet population, 38% of first contacts to self storage facilities occur via the phone. How many new rental opportunities could you capture if you could answer EVERY call? Increase your revenue and enhance your customer service with an INSOMNIAC Live! call center solution today.
- Scalable call center solutions let you customize call-answering services to meet your needs
- Seamlessly integrates in real-time with major Property Management Software vendors
- Professional Storage Counselors extensively trained to assist and convert your self storage customers
- Supporting over 2,200 storage facilities, from REITs to single-facility operations, all from our US-based offices
What Our Customers Are Saying
Your Facility's Backup Bench to Ensure Every Call is Answered
“I moved out of the market that the facility operates in 12 years ago, and as I made that transition, I supplemented using the Call Center so that calls were answered during all the operating hours of the facility.”
— John Bykowski, Owner of Clay Street Storage
Industry Trusted
Meet Your Call Center Team
The People and Stories Behind the Phones
We are more than a call center — We are a team of seasoned experts who love what we do. Watch the video to peek behind the curtain and meet the people you will be working with when you choose the Live! Call Center.
AI Voice agents + human escalation supported by trained Live! Storage Counselors ensure every customer interaction is covered.
Uniti AI + OpenTech Alliance call center services =
- Leading AI technology
- 24/7 multi-channel automation
- Human escalation when it matters
- Branded service experience
AI + Human Escalation
The Future of Seamless Support
Join our VP of Marketing, Kimberly Robinson, and Uniti AI’s Head of Sales, Maggie Bode, as they explore how our new partnership is bringing AI and Human agents together to build the ultimate self storage contact center.
Evaluate Your Storage Calls Today
Let Us Answer Your Calls
OpenTech call center solutions ensure you never miss another call, or customer, again. Whether you need full-time support or an extra hand, we can customize a unique solution for your facilities.
All Calls
All calls are sent immediately to a Storage Counselor or routed via voice prompts to the correct support channel. This service lets self storage facility managers focus on serving onsite customers, market prospecting and overall facility operations.
Rollover
Storage Counselors will answer calls for your facility when the line is busy or when a manager is not available. Calls ring to the facility first to give your manager the first opportunity to assist.
After Hours
Provides pre-scheduled night, weekend and special hour coverage so your facility is always covered.
Rent Now
Sign up new renters on the spot. Storage Counselors can rent units over the phone to save you time and ensure tenants can effortlessly rent from your facility when they’re ready.
Chat, Text, Email, Voicemail
Enhance your customer prospecting and self-directed service options with multiple channels of communication, including web chat, text messaging, email and voicemail.
Automated Payments
Collect self storage rent automatically with automated, phone-based payments. 88% of tenants will opt for a self-service channel when calling to make a rental payment.
Turn Dials into Dollars with Self Storage Call Center Data: Download the Self Storage White Paper
A Call Center Operation You can Trust
INSOMNIAC Live! call center solutions are designed to create a true partnership with your team, delivering reliable support you can count on. We strive to create a true partnership with the real “guarantee” on the promise that we'll deliver.
Benefits of Call Center Solutions Include:
-
Answered by self storage specialists
Training, industry experience and commitment to quality service make all the difference -
Answered by a bilingual staff
Never miss out on sales and always offer terrific service to Spanish-speaking customers -
Answered quickly and consistently
Never question our performance with clear insights into service rates, speed to answer, call abandonment and more -
Recorded
You can listen to each call immediately and rate it for quality
Run Your Own Call Center
If you prefer to do it yourself, get our industry-tested services and top-of-the-line technology solutions to assist your internal self storage call center operations.
LiveAgent!
Save on costly up-front software and development fees. Use our proven cloud-based software to get your call center up and running fast.
XpressPay
A fast and secure automated self-service tool that collects payments 24/7. Save time and reduce accounts receivable with this user-friendly service.
XtraAgent
Need some assistance during peak months? Use our experienced Storage Counselors to assist your in-house call center as needed.
Cloud Communications
An easy-to-use platform that seamlessly works across office sites and mobile devices to connect your voice, video, collaboration and contact center communications.
LivePhone!
Create the ultimate in-house workstation with a combination of our cloud-based phone system and LiveAgent! software.
What Our Customers Are Saying
FAQs - Live! Call Center Solutions
What services does the INSOMNIAC® Live! Call Center provide?
INSOMNIAC® Live! Call Center Solutions are here to provide the support your facilities need. Our call center solutions can backup your team on facility inquiries, provide assistance on unit reservations and ensure that no call goes unanswered. Our highly trained team can help answer tenant inquiries regarding your facility hours, complete rental sales, provide information regarding unit capacity, outline facility information, handle payments and more.
With 24/7 service available, highly trained agents and multiple support options (voicemail, chat, text and email), your facility will be equipped with the frontline support you need.
How Do INSOMNIAC® Live! Call Center Solutions work?
Our system seamlessly integrates with many major property management software vendors to ensure our teams (and yours) always work with real-time information. We offer a variety of scalable call center solutions and customize your call-answering services to your unique operation or property-by-property needs. From full-service to supplemental support, our team can help you better equip your facilities with the support needed, provide valuable insights into renter acquisition and inquiries, and help you fill your units!
Are agents available to answer calls 24/7?
Yes! Our Storage Counselors are available to handle calls 24/7, to give you peace of mind to know that every call to your facility will be answered. Just need extra or after-hours support? We have a range of customizable call plans to supplement your team when volume is high or your self storage office is closed, as well as technology solutions to assist your internal call operations. Check out our available services today, or connect with a self storage guru now to discuss which plan may be right for your facility.
How can I be sure that the INSOMNIAC® Live! Call Center team will answer facility-related questions accurately?
Our professional Storage Counselors are highly trained and have the self storage industry expertise required to assist current and potential customers. During the initial onboarding, our Storage Counselors will take the time to get to know your facilities in-depth and host regular call calibrations to review facility changes and audit current processes to ensure streamlined and accurate brand representation.
With extensive conversion training and real-time access to your property details, our team is here to not only address inquiries and feedback but also improve your rental conversions through effective sales and rental acquisition. All calls are answered quickly and consistently by bilingual industry specialists and are recorded for quality assurance.