Call Center Solutions

Elevate your customer service & never miss another call with INSOMNIAC® Live!

INSOMNIAC® Live!
Self Storage Call Center

SSA studies show that 60% of tenants rent from the first facility they can reach.

Even with a tech-savvy internet population, 38% of first contacts to self storage facilities occur via the phone. How many new rental opportunities could you capture if you could answer EVERY call? Increase your revenue and enhance your customer service with an INSOMNIAC Live! call center solution today.

  • Scalable call center solutions let you customize call-answering services to meet your needs
  • Seamlessly integrates in real-time with major Property Management Software vendors
  • Professional Storage Counselors extensively trained to assist and convert your self storage customers
  • Supporting over 2,200 storage facilities, from REITs to single-facility operations, all from our US-based offices

What Our Customers Are Saying

Your Facility's Backup Bench to Ensure Every Call is Answered

“We pay a lot of money to get the phone to ring. OpenTech is our  backup team when our managers are busy with customers. I highly recommend them to ensure every call is answered.”
— Ben Hendricks, Vice President of Five Star Storage

Industry Trusted

Simply Self Storage Chooses INSOMNIAC self storage solutions
Central Self Storage Chooses OpenTech Storage Solutions
Atomic Storage Group Outsources Storage Calls to OpenTech
Metro Self Storage Supports Facilities with OpenTech Self Storage Technology
Pagoda Companies Supports Facilities with INSOMNIAC Live! Call Center Services
Freedom Storage Management Chooses OpenTech Self Storage Technology
Are you losing money from missed calls to your self storage facility

Evaluate Your Storage Calls Today

Every call counts. According to the SSA, 60% of customers rent from the first storage facility they can reach. An analysis of 3MIL+ calls reveals you may only have seconds to capture that call. Do you know how to measure the success of your storage calls? Download this helpful infographic to learn 5 simple steps to get started.

Let Us Answer Your Calls

OpenTech call center solutions ensure you never miss another call, or customer, again. Whether you need full-time support or an extra hand, we can customize a unique solution for your facilities.

All Calls

All calls are sent immediately to a Storage Counselor or routed via voice prompts to the correct support channel. This service lets self storage facility managers focus on serving onsite customers, market prospecting and overall facility operations.

Remote Manager

Eliminate onsite personnel costs with a fully-remote frontline team. Remote Managers work directly in your systems to facilitate any task or transaction that doesn't require a physical exchange.

After Hours

Provides pre-scheduled night, weekend and special hour coverage so your facility is always covered.

Rollover

Storage Counselors will answer calls for your facility when the line is busy or when a manager is not available. Calls ring to the facility first to give your manager the first opportunity to assist.

Voicemail

Callers are routed to our voice messaging system that emails a message to your facility and provides owners insight into call volumes and missed opportunities.

Chat, Text, Email

Enhance your customer prospecting and self-directed service options with multiple channels of communication such as chat on your website, text messaging and email.

Prefer a Full-Service Solution?

Learn how you can cut costs without decreasing customer service at your self storage facility with Remote Manager. See if remote managers are right for you.

A Call Center Operation You can Trust

INSOMNIAC Live! call center solutions are 100% satisfaction guaranteed. We strive to create a true partnership with the real “guarantee” on the promise that we'll deliver. 
Benefits of Call Center Solutions Include:

Run Your Own Call Center

If you prefer to do it yourself, get our industry-tested services and top-of-the-line technology solutions to assist your internal self storage call center operations.

LiveAgent!

Save on costly up-front software and development fees. Use our proven cloud-based software to get your call center up and running fast.

XpressPay

A fast and secure automated self-service tool that collects payments 24/7. Save time and reduce accounts receivable with this user-friendly service.

XtraAgent

Need some assistance during peak months? Use our experienced Storage Counselors to assist your in-house call center as needed.

Cloud Communications

An easy-to-use platform that seamlessly works across office sites and mobile devices to connect your voice, video, collaboration and contact center communications.

LivePhone!

Create the ultimate in-house workstation with a combination of our cloud-based phone system and LiveAgent! software.

What Our Customers Are Saying