About OpenTech Alliance

Technology solutions and automation services exclusively designed for the self storage industry.


Self Storage Technology Solutions Trusted for Over 20 Years

The PropTech Leader in Self Storage

Self storage isn’t just what we do — it’s all we do. OpenTech Alliance is the leader in automation, call center and online auction services for the self storage industry. We help owners and operators increase productivity, profitability and customer satisfaction with innovative technologies designed from the ground up for the self storage industry. 

Play Video about OpenTech Alliance founders Robert A. Chiti and Mike Connolly speak to 20 years in self storage technology

From Pioneer to PropTech Leader

OpenTech was started by Robert A. Chiti in 2003 in his garage, when he purchased a patent for a self-service system that rented self storage units and processed customer payments. It was a simple piece of paper — no software, no hardware, no service offering. With limited funding but a sound technology and service concept, Robert and his team successfully built the company from the ground up into a global self storage solutions provider. Skip ahead to a word from our founder →

July 2003
OpenTech Alliance is Born

Robert A. Chiti secures a self-service kiosk patent and founds OpenTech Alliance in his garage. After convincing four friends to join him, they set to work learning the industry and creating their first prototype. 

First Sale
First Kiosk Sold to Storage Solutions
Storage Solutions Purchases First Storage Kiosk for Self-Service Rentals
OpenTech sells it's first INSOMNIAC® kiosk to Storage Solutions, a growing Arizona-based operator. That same kiosk is still in use at that location today - watch why they continue to rely on the self-service solution today.
New Solution Introduced
Opens INSOMNIAC Live! Self Storage Call Center

To support self-service transactions at the kiosk and help operators reduce labor costs and provide critical customer service, OpenTech launched a self storage call center to take payments, reserve unit rentals and answer tenant questions over the phone.

Expands Self-Service Software
Launches XpressPay and Live! Chat

OpenTech introduces XpressPay and Live! Chat to give operators additional self-service options to help tenants quickly resolve their payment and service needs. 

Acquires Online Auction Giant
Purchases Majority Share of StorageTreasures Online Auctions
OpenTech Purchases Majority Share of StorageTreasures Online Auction Platform
Industry's First Cloud-Based Solution
Revolutionizes Access Control with CIA
OpenTech Launches First Cloud-Based Self Storage Access Control Solution, INSOMNIAC CIA

With backing from Public Storage, OpenTech pioneers the first cloud-based access control solution for self storage: INSOMNIAC CIA (Centralized Intelligent Access), empowering operators to manage single or multiple properties remotely.

Launches AI-Based Security Solution
AI Security Monitoring Services for Self Storage

OpenTech introduces INSOMNIAC SmartEye for pre-emptive security monitoring via AI, machine learning and a Virtual Security Team.

Company Expands
OpenTech Relocates Headquarters
OpenTech Alliance, PropTech Solutions Provider in Phoenix, Arizona.

OpenTech moves to a larger office space to accommodate its growing team. Now with a dispersed staff over 200+ employees strong, the company houses over 120 team members at its corporate location in Phoenix, Arizona.

20 Years in Self Storage
Builds Industry-First Experience Center
Visit the OpenTech Experience Center to see the latest innovations in self storage technology.

OpenTech unveils the industry's first OpenTech Experience Center. Operators can explore firsthand how its solutions benefit storage businesses - watch now to see what's inside.

July 2023
20 Years in Self Storage
Celebrates 20 Year Anniversary
OpenTech celebrates 20 years in self storage technology

OpenTech commemorates 20 years in self storage tech with a look back at the people that helped build their success. From garage startup to global self storage solutions provider, the company supports more than 17,000 facilities worldwide.

Global Expansion
OpenTech Expands Into Europe

OpenTech enters the European self storage market with its proven access control solution, INSOMNIAC CIA. More INSOMNIAC solutions, like self-service kiosks and electronic SmartLocks, are coming soon. 

A Word from Robert A. Chiti, OpenTech's Founder & CEO:

“We will continue to listen to our customers and partners to help us develop new innovative solutions to help self storage operators run their businesses. We are committed to be a company you can trust and want to do business with. We thank you for your trust and partnership over the last 20 years and look forward to what’s to come.  Thank you for taking the time to learn more about our company.”

Meet Our Leadership Team

Backed by 200+ Years of Self Storage Experience

OpenTech is led by a team of individuals with significant experience and skills in the self storage industry, technology and corporate management. Meet the team that leads the support of your self storage solutions.

Robert A. Chiti


Mike Connolly

COO & President

Join Our Growing Team & Industry

One Vision. One Team. One OpenTech.

We are committed to always “Doing It Right” — building a company we can be proud of that attracts quality employees, partners and customers. 

Committed to Kaizen

We are committed to continuous improvement, or "Kaizen." In addition to ongoing feedback, we provide an onboarding program to help prepare you for your role.

Work/Life Balance

We are genuinely dedicated to what we do and how we do it — and give 110% every day. But we know that many of life's most important moments happen outside the office, and we strive to put the needs of our people first.

Extensive Benefit Plans

We offer many health and dental plans as well as long and short term disability insurance with some plans 100% employer paid.

Potential for Growth

We love to promote from within. We are invested in your future, and want you to advance with us in your career.

Give Back

We value giving back to our community and industry — from partnering with Charity Storage, a self storage non-profit, to supporting several local causes important to our employees.

Social Committee

Our social committee likes to have fun! They are a creative bunch that weekly puts efforts towards team-building activities that make us smile.

Open technology that integrates with a variety of vendors, both within and outside the self storage industry

Facility-Ready Technology Integrations

OpenTech will always offer an open technology ecosystem — it’s why “open” is in our name. Our solutions serve you better when you can choose the technology that fits your facility best. Our solutions are preconfigured to work with several of your favorite software providers so you’re ready to go from day one. If you don’t see what you want, ask about our open API.

See our current technology integration partners → 

Partner with OpenTech Alliance

At OpenTech, we’re committed to your self storage success. Your dedicated Business Development Manager (BDM) is on-hand to learn your business and share how our solutions can boost your performance. Reach out to your Customer Success Manager (CSM) anytime for assistance with account issues or to maximize the value of our self storage solutions.

Connect with your account team today → 

Hear from Our Customers

Industry Trusted

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Metro Self Storage Supports Facilities with OpenTech Self Storage Technology
National Storage Affiliates is proud to use OpenTech technology
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StorQuest Self Storage

Now that you know a bit more about us, we would love to get to know you. Feel free to drop us a note and say hello, or call us at: 800.481.7459.

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more