OpenTech Alliance is the leader in automation and call center services for the self storage industry. We help storage owners work smarter by increasing productivity, profitability and customer satisfaction with innovative technologies designed from the ground up for the self storage business.

Our Values:

  1. Doing it Right
    We behave in a way that makes our grandmothers proud of us.
  2. Passion
    We are emotional about what we do and how we do it.
  3. Kaizen
    We are committed to continuously improving our people, processes, and solutions.
  4. Innovation
    We like to solve difficult problems.
  5. Positive Vibes
    We approach everything we do, and everyone we come in contact with in a positive manner.


From garage startup to global self-storage solutions provider.

OpenTech was started by Robert Chiti in 2003 in his garage, where he purchased a patent for a self-service system that rented self-storage units and processed customer payments. It was just a piece of paper—no software, no hardware, no service offering. With limited funding—but a sound technology and service concept—Robert and his team successfully built the company from the ground up. It is now a global self-storage solutions provider.

Our specialty? Connecting storage owners to tenants.

OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated kiosks, call center services and online renting, the INSOMNIAC brand has become an integral part of the self-storage industry. Our self-storage rental solutions increase revenues and improve customer convenience, while reducing operating costs and workload. For thousands of self-storage owners worldwide, OpenTech has become a place for reliable, around-the-clock support.

Doing it right.

Each of OpenTech’s founders had worked at companies in the past that did things that they didn’t feel were right. They witnessed what happened when companies took shortcuts, bent the truth or got greedy. Our founders knew that OpenTech would not be a “get rich quick” plan. Instead, our goal was to build a company we could be proud of—one that would attract quality employees, partners and customers. We decided that “doing it right” was the perfect guiding principal for our business.

Over 150 employees strong and growing.

OpenTech, based in Phoenix, Arizona, employs over 150 dedicated self-storage specialists. We provide exciting career opportunities and a vibrant work environment for our employees. In fact, in 2014 OpenTech was voted one of the Top Companies to Work For in Arizona.

Now that you know a bit more about us, it would be great if we could get to know you. Feel free to drop us a note and say hello, or call us at:

800.481.7459.

What our customers are saying;

  • On average, our largest store is producing 12 additional rentals per month through the call center.  Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • “The INSOMNIAC kiosk enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental.”
    Jefferson ShreveStorage Express, Martinsville, IN
  • We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center.  SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.
    Carol KrendleCEO-SkilCheck Services
  • “OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”
    John LeslieKentucky Avenue Self Storage
  • “INSOMNIAC takes care of sales and payments, especially after-hours and on weekends, enabling me to run our facility with only one employee and no overtime. Customers love the kiosk and we save money.”
    Dale SchmidtExit 2 Storage
  • “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
    Bruce ManringDiscount Storage