OpenTech Alliance Blog

RADical Systems Software Integrates to CIA Access Control

OpenTech Alliance Integrates INSOMNIAC CIA Access Control to RADical Systems Software

OpenTech Alliance is pleased to announce its integration with RADical Systems, the longtime industry leader in self storage software in the UK and Europe and owner of Space Manager, to its rapidly growing access control solution, INSOMNIAC® CIA. This integration creates a seamless experience for self storage operators and tenants, enhancing overall facility management and improving customer service.

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OpenTech Alliance Expands to Europe

OpenTech Alliance Announces International Business Expansion

OpenTech Alliance announced its expansion from its US base into Europe with the opening of a new office in the London area and the appointment of a new Director of Operations for OpenTech Alliance Europe. This move marks a significant milestone in the company’s growth and underscores its commitment to providing superior service to its European customers.

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OpenTech release 2023 data white paper at ISS World Expo on April 12

New 2023 Data White Paper Reveals Insights Into Self Storage Tenant Behavior

OpenTech announced the release of its latest annual data white paper, providing insights into self storage tenant behavior with a transparent look at customer transaction and property use data collected across the INSOMNIAC® network of self storage technology solutions. Limited copies of the 2023 Self Storage White Paper are available to operators that visit the OpenTech booth (#1023) at the Inside Self Storage (ISS) World Expo this week in Las Vegas, NV on April 12th and 13th. The white paper will be available for digital download on the company’s website following the show on April 14th.

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OpenTech Integrates with DoorSwap, Offering Enhanced Rental Experience and Operational Controls

OpenTech Alliance announced a new integration with the management solution DoorSwap and its latest version of INSOMNIAC® self storage software that powers the company’s full-service kiosks. The integration gives operators greater flexibility and control over kiosk rentals, and access to the latest software enhancements that include seamless lease management, a driver’s license scanner for automatic and accurate data input, and a simplified rental funnel.

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Tenant Inc Integrates with INSOMNIAC CIA access control

OpenTech Integrates INSOMNIAC® CIA Access Control with Tenant Inc. Software

OpenTech Alliance announced a new integration with Hummingbird, a cloud-based management software platform for self storage operators by Tenant Inc., and INSOMNIAC CIA. The new integration provides operators using the software with numerous benefits including improved efficiency, reduced errors, enhanced security and increased tenant satisfaction.

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KIOSK Windfall self-service kiosk

OpenTech Alliance Partners with KIOSK Information Systems

OpenTech Alliance announced a new partnership with KIOSK Information Systems (KIOSK) to offer its signature INSOMNIAC® self storage software on the company’s kiosks. KIOSK, the leading self-service solution provider in North America, is backed by 30 years of experience. Operators can demo the first KIOSK machine with INSOMNIAC software at the Self Storage Association (SSA) 2023 Spring Conference and Trade Show in New Orleans this week at booth #218.

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OpenTech Experience Center Lets Operators Test Self Storage Technology

OpenTech Opens First & Only Self Storage Technology Experience Center

OpenTech Alliance announced the opening of the OpenTech Experience Center — the industry’s first and only interactive, hands-on space designed to let operators test drive tenant services, emerging technology and new tools for facility operations. Located at its corporate headquarters in Phoenix, Arizona, the center is set to open to visitors in early April. The Experience Center is designed to help self storage operators put themselves in their tenants’ shoes and see how technology can drive tenant satisfaction, ease facility security concerns and create streamlined customer experiences that drive value to their business.

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Stor365 enhances security monitoring with self storage AI service

Stor365 Implements Remote Monitoring Solution to Enhance Self Storage Security and Improve the Tenant Experience

OpenTech Alliance has helped growing operator Stor365 stop break-ins at its rural facility in Lima, OH after they faced a string of 75 incidents in three short months. INSOMNIAC® SmartEye now protects the 15-acre remote property with proactive security monitoring to prevent theft, property damage and loitering after-hours. Victor Diaz, Co-Owner and Co-Founder and Founder, says the solution has saved their operation valuable costs from ongoing repairs, lost rent and a damaged reputation, and raised their profile to the most secure storage facility in the area.

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Can a mobile phone beat a self storage kiosk?

Self Storage Kiosks vs. The Mobile Myth

Can the mobile device in your pocket really compare to a self storage kiosk? As mobile technology has become a go-to resource for consumers and businesses alike, self storage operators have asked: “Why should I have a kiosk when a person can do everything from their phone?” Jon Loftin, SVP of Product at OpenTech Alliance, breaks down some of the most common myths about mobile customer service at your self storage facility.

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3 Mile Storage Management Saves with Remote Managers

3 Mile Storage Management Saves $4K Per Month in Payroll with Remote Manager

OpenTech Alliance expanded its partnership with 3 Mile Storage Management to help the company save an average of $4,000 per month in payroll costs with Remote Manager. In July 2022, after trying for over a year to manage customer calls internally, 3 Mile transitioned all managed sites to Remote Manager to save on customer service costs, improve the tenant experience and free internal staff to focus on other revenue-driving activities.

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Kiosks, remote customer service and more to support your self storage operation

A Case for Convenience: Customer Service Innovation in Self Storage

The Digital Era has afforded us many modern luxuries. Now, most of us don’t think twice about scanning a QR code at a restaurant, chatting with a bot for customer service, or ordering our groceries online. This technology has changed our lives for the better, introducing a new level of convenience that simply wasn’t there before. Now, it’s also changing the way we work. If you manage a self storage facility, it’s time to consider how digital tech could optimize your workplace, improve employee morale, and completely transform the customer experience.

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OpenTech Integrates INSOMNIAC® CIA Access Control with Syrasoft Self Storage Software

OpenTech Alliance announced a new integration with Syrasoft Self Storage Software, a leading provider of self storage management software. The integration connects Syrasoft to INSOMNIAC CIA cloud-based access control to enable unique features such as such as Text Me My Code or automated links to make a payment on delinquent accounts. The integration makes it easier for operators to manage facility access through real-time account updates.

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REIT Chooses CIA Access Control for all managed brands

National Storage Affiliates Upgrades 600+ Facilities to INSOMNIAC® CIA Access Control

OpenTech Alliance announced self-managed REIT National Storage Affiliates (NSA) has chosen INSOMNIAC CIA as the preferred access control solution for their portfolio across all corporate managed brands. New systems are already in place at 240+ iStorage and SecurCare Self Storage properties, with upgrades slated for an additional 350+ properties, including Northwest Self Storage, in 2023.

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Storeganise Integration Simplifies Access Control Management for Self Storage Operators

OpenTech Integrates INSOMNIAC® CIA Access Control with Storeganise Self Storage

OpenTech Alliance announced a new integration with Storeganise management software, a leading provider of self storage software solutions. The new integration connects Storeganise to INSOMNIAC CIA, OpenTech’s cloud-based access control solution, to instantly sync account updates, increase data capabilities and enable unique features available with CIA to reduce tenant frustration and customer service costs.

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Shurgard Europe Upgrades Access Control with OpenTech

Shurgard Upgrades Entire Portfolio with OpenTech Alliance Access Control Solution

OpenTech Alliance and Shurgard Self Storage SA, Europe’s largest owner and operator of self storage centers spanning seven countries, announced that Shurgard has chosen OpenTech’s INSOMNIAC® Centralized Intelligent Access solution as their exclusive access control system. The portfolio-wide upgrade is scheduled to be completed by the end of the year. OpenTech will return to the FEDESSA Conference in Portugal on September 27 – 29 to exhibit their solution.

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Scott Brogi Appointed OpenTech CFO to Lead Self Storage Provider

OpenTech Alliance Announces Chief Financial Officer

OpenTech announced the appointment of top finance executive Scott Brogi to the position of Chief Financial Officer (CFO). Brogi, most recently CFO of LA-based rideshare company HyreCar, brings over 25 years of public and private technology company experience in education, healthcare, transportation and electronic commerce. Scott has led several successful companies through rapid growth cycles.

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