OpenTech Alliance Blog

3 Mile Storage Management Saves with Remote Managers

3 Mile Storage Management Saves $4K Per Month in Payroll with Remote Manager

OpenTech Alliance expanded its partnership with 3 Mile Storage Management to help the company save an average of $4,000 per month in payroll costs with Remote Manager. In July 2022, after trying for over a year to manage customer calls internally, 3 Mile transitioned all managed sites to Remote Manager to save on customer service costs, improve the tenant experience and free internal staff to focus on other revenue-driving activities.

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Kiosks, remote customer service and more to support your self storage operation

A Case for Convenience: Customer Service Innovation in Self Storage

The Digital Era has afforded us many modern luxuries. Now, most of us don’t think twice about scanning a QR code at a restaurant, chatting with a bot for customer service, or ordering our groceries online. This technology has changed our lives for the better, introducing a new level of convenience that simply wasn’t there before. Now, it’s also changing the way we work. If you manage a self storage facility, it’s time to consider how digital tech could optimize your workplace, improve employee morale, and completely transform the customer experience.

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OpenTech Integrates INSOMNIAC® CIA Access Control with Syrasoft Self Storage Software

OpenTech Alliance announced a new integration with Syrasoft Self Storage Software, a leading provider of self storage management software. The integration connects Syrasoft to INSOMNIAC CIA cloud-based access control to enable unique features such as such as Text Me My Code or automated links to make a payment on delinquent accounts. The integration makes it easier for operators to manage facility access through real-time account updates.

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REIT Chooses CIA Access Control for all managed brands

National Storage Affiliates Upgrades 600+ Facilities to INSOMNIAC® CIA Access Control

OpenTech Alliance announced self-managed REIT National Storage Affiliates (NSA) has chosen INSOMNIAC CIA as the preferred access control solution for their portfolio across all corporate managed brands. New systems are already in place at 240+ iStorage and SecurCare Self Storage properties, with upgrades slated for an additional 350+ properties, including Northwest Self Storage, in 2023.

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Storeganise Integration Simplifies Access Control Management for Self Storage Operators

OpenTech Integrates INSOMNIAC® CIA Access Control with Storeganise Self Storage

OpenTech Alliance announced a new integration with Storeganise management software, a leading provider of self storage software solutions. The new integration connects Storeganise to INSOMNIAC CIA, OpenTech’s cloud-based access control solution, to instantly sync account updates, increase data capabilities and enable unique features available with CIA to reduce tenant frustration and customer service costs.

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Shurgard Europe Upgrades Access Control with OpenTech

Shurgard Upgrades Entire Portfolio with OpenTech Alliance Access Control Solution

OpenTech Alliance and Shurgard Self Storage SA, Europe’s largest owner and operator of self storage centers spanning seven countries, announced that Shurgard has chosen OpenTech’s INSOMNIAC® Centralized Intelligent Access solution as their exclusive access control system. The portfolio-wide upgrade is scheduled to be completed by the end of the year. OpenTech will return to the FEDESSA Conference in Portugal on September 27 – 29 to exhibit their solution.

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Scott Brogi Appointed OpenTech CFO to Lead Self Storage Provider

OpenTech Alliance Announces Chief Financial Officer

OpenTech announced the appointment of top finance executive Scott Brogi to the position of Chief Financial Officer (CFO). Brogi, most recently CFO of LA-based rideshare company HyreCar, brings over 25 years of public and private technology company experience in education, healthcare, transportation and electronic commerce. Scott has led several successful companies through rapid growth cycles.

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Kiosks for Storage Operators - Enhance Customer Service with Self-Service

OpenTech Introduces New Line of Streamlined INSOMNIAC® Kiosks for Storage Operators

OpenTech Alliance announced a new generation of INSOMNIAC® kiosks to expand its robust line of industry leading self-service solutions. The 30 series includes four new models — the 230, 231, 330 and 331 — all boasting built-in LED lighting and streamlined hardware. And with their slimmed-down design, 30 series kiosks are available at a lower price point than previous full-size models.

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Self Storage Tenants Opt for Mobile Facility Access

OpenTech Reports Over 14 Million App-Based Touchless Access Events in 2021

OpenTech Alliance announced self storage tenants used touchless access technology to open facility gates and doors over 14 million times in 2021. Tenants can use the Storage Genie tenant mobile app, built-into the company’s INSOMNIAC CIA access control solution, to enter or exit a property or building securely with their access credentials without touching their phone. Spikes in adoption may speak to a shift in tenant expectations.

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OpenTech Promotes Hoffman to CRO to support self storage operators

Get to Know Bill Hoffman | Interview with OpenTech Leadership

OpenTech is excited to announce the promotion of Bill Hoffman to the role of Chief Revenue Officer! In his new role as CRO, Bill will unite the customer-facing teams to deliver an improved customer and employee experience. Learn why Bill’s passionate about self storage and how he hopes to enrich the customer experience for our partners – read his full interview here.

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Storage Unit Liquidation Program

New StorageTreasures Unit Liquidation Program Saves Self Storage Operators Estimated $1.4 Million

OpenTech Alliance reported significant cost-savings for operators that have leveraged the new Unit Liquidation Program to clear units that don’t sell on the StorageTreasures online storage auction platform. With estimated standard disposal costs often at $350 or more, the 4,000+ units cleared in the past 10 months equates to an over $1.4 million reduction in costs related to storage unit cleanouts.

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Red, Yellow and Green Lights: Good for Stoplights, Bad for Self Storage Keypads

Red means stop, yellow means caution, and green means go (or hit the accelerator and hurry up!). The traffic light or stoplight was patented in 1910 by Earnest Sirrine, but we all understand what the colors mean when approaching a stoplight. That is an example of an ideal user experience. Similarly, self storage keypads play a big role in providing an ideal CX for your tenants.

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