Safe Store Upgrades Access Control: OpenTech Alliance Makes Historic Debut in Australasia Self Storage with INSOMNIAC® CIA

Safe Store New Zealand Upgrades Self Storage Access Control with INSOMNIAC CIA

OpenTech Alliance, the PropTech leader in self storage, is pleased to announce the success of the first INSOMNIAC® CIA access control system in Australasia. The implementation of the cloud-based access control system, in partnership with Safe Store, marks a critical moment in the industry’s local technological evolution. Aaron Alsweiler, CEO of Safe Store and Member of the Self Storage Association of Australasia (SSAA) Board of Directors, managed the system’s deployment at their facility in Pakuranga, New Zealand. “Your access control infrastructure needs to be one of the most stable and solid parts of your operation — nothing upsets a customer more than when they can’t access their belongings when they want to. CIA has become a set it and forget it part of our operation — we just don’t think about it. I don’t think we’ve spoken to support now in over a month or more for anything.”

According to Alsweiler, the INSOMNIAC CIA system has garnered significant attention among Safe Store staff for its user-friendly interface and unparalleled reliability. “We piloted the system at first, and within a week my staff was begging me not to take it out. And they are probably the most change-averse staff in my operation. Now they have the Control Center on their phone and are quite comfortable using it to manage the property remotely.”

Graphic Blog Release SafeStore IoE Nov2023 Blog Twitter

CIA Outperforms the Self Storage Access Control Competition

Having encountered significant challenges with the previous system, Alsweiler attested to the notable difference offered by CIA’s software capabilities and rapid support response when issues do arise in the 6 months the system has been in place. “Our prior access control system presented numerous issues for our properties — setup was unnecessarily complicated, and the support was challenging,” stated Alsweiler. “There was just no substance there. The transition to INSOMNIAC CIA has enabled us to operate more efficiently, with minimal disruptions and a substantial decrease in support inquiries.”

With over 20 years in the industry and intimate experience implementing self storage technology solutions, Alsweiler further highlighted the system’s impact on their daily operations. “INSOMNIAC CIA enables us, as a smaller operator, to effectively look bigger and better than we are. We offer mobile access, unique self-service features like Text Me My Code at the keypad and our staff can manage access from anywhere.” Alsweiler particularly noted the system’s robust built-in alerts and reports that enable him to get critical notifications and insights regarding onsite customer activity.  

Though only currently using the system at one facility, Alsweiler shared his plans to expand the system to his other locations in the future: “With its advanced features and reliable performance, the CIA system has become a valuable asset in our pursuit of streamlined operations and improved service delivery. I’d recommend INSOMNIAC CIA in a heartbeat because it exists silently within our business model without any headaches.”

OpenTech to Attend SSAA Convention 14 and 15 November 2023

“The successful deployment of the first INSOMNIAC CIA access control system in Australasia at Safe Store’s Pakuranga facility marks another major milestone for OpenTech as we continue to grow the company’s ability to support self storage operators worldwide and cater to the evolving needs of the industry,” said Mike Connolly, Chairman and International President at OpenTech Alliance.

Representatives from OpenTech Alliance will be in attendance at the SSAA convention 14 and 15 November 2023 to showcase INSOMNIAC CIA and connect with local storage providers.

For more information on INSOMNIAC CIA and its ability to help self storage providers drive operational excellence and customer satisfaction, please contact OpenTech Alliance today.

Facebook
Twitter
LinkedIn

OpenTech Alliance Announces C-Suite Promotions 

OpenTech announces the expansion of its leadership team for four members of its finance, marketing and support departments as the PropTech leader continues its rapid growth to become a worldwide provider of high-quality tech solutions. These promotions reinforce OpenTech’s commitment to leverage its internal talent and help propel its team’s career growth. Read more about each executive’s new role, their impact on OpenTech, and more.

Read More »

St. Joseph Self Storage Expands Hours of Operation for Busy Factory Town with Self Storage Call Center

To accommodate their residents and potential clients who work 12-hour shifts, St. Joseph Self Storage implemented the INSOMNIAC Live! Call Center Rollover and After Hour solutions. In one year, self storage call center agents took 1,000+ calls and accumulated over 55 hours of talk time, significantly freeing the senior property manager’s schedule to focus on other revenue-driving tasks. Tenants could also pay at any time of day thanks to the automated payment processing solution, which they used to make a payment 542 times in a single year.

Read More »

Self-Service Kiosk, Self Storage Call Center Help Mt. Pleasant Storage Thrive with Hybrid Operating Model​

The Mt. Pleasant, Michigan-based operator uses call center services at 5 of its locations, all overseen by one central manager. Thanks to OpenTech’s flexible rollover options, Mt. Pleasant’s facilities manager can focus on other onsite tasks and close sales, while his outsourced team can take payment and service calls. Plus, Mt. Pleasant’s kiosk enabled them to expand business hours and close new rentals for local college students on their schedule.

Read More »

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more
DOWNLOAD YOUR FREE COPY
close-link