OpenTech Alliance, the PropTech leader in self storage, is pleased to announce the success of the first INSOMNIAC® CIA access control system in Australasia. The implementation of the cloud-based access control system, in partnership with Safe Store, marks a critical moment in the industry’s local technological evolution. Aaron Alsweiler, CEO of Safe Store and Member of the Self Storage Association of Australasia (SSAA) Board of Directors, managed the system’s deployment at their facility in Pakuranga, New Zealand. “Your access control infrastructure needs to be one of the most stable and solid parts of your operation — nothing upsets a customer more than when they can’t access their belongings when they want to. CIA has become a set it and forget it part of our operation — we just don’t think about it. I don’t think we’ve spoken to support now in over a month or more for anything.”
According to Alsweiler, the INSOMNIAC CIA system has garnered significant attention among Safe Store staff for its user-friendly interface and unparalleled reliability. “We piloted the system at first, and within a week my staff was begging me not to take it out. And they are probably the most change-averse staff in my operation. Now they have the Control Center on their phone and are quite comfortable using it to manage the property remotely.”
CIA Outperforms the Self Storage Access Control Competition
Having encountered significant challenges with the previous system, Alsweiler attested to the notable difference offered by CIA’s software capabilities and rapid support response when issues do arise in the 6 months the system has been in place. “Our prior access control system presented numerous issues for our properties — setup was unnecessarily complicated, and the support was challenging,” stated Alsweiler. “There was just no substance there. The transition to INSOMNIAC CIA has enabled us to operate more efficiently, with minimal disruptions and a substantial decrease in support inquiries.”
With over 20 years in the industry and intimate experience implementing self storage technology solutions, Alsweiler further highlighted the system’s impact on their daily operations. “INSOMNIAC CIA enables us, as a smaller operator, to effectively look bigger and better than we are. We offer mobile access, unique self-service features like Text Me My Code at the keypad and our staff can manage access from anywhere.” Alsweiler particularly noted the system’s robust built-in alerts and reports that enable him to get critical notifications and insights regarding onsite customer activity.
Though only currently using the system at one facility, Alsweiler shared his plans to expand the system to his other locations in the future: “With its advanced features and reliable performance, the CIA system has become a valuable asset in our pursuit of streamlined operations and improved service delivery. I’d recommend INSOMNIAC CIA in a heartbeat because it exists silently within our business model without any headaches.”
“Your access control infrastructure needs to be one of the most stable and solid parts of your operation. CIA has become a set it and forget it part of our operation. I don’t think we’ve spoken to support now in over a month or more for anything.”
Aaron Alsweiler, CEO, Safe Store
OpenTech to Attend SSAA Convention 14 and 15 November 2023
“The successful deployment of the first INSOMNIAC CIA access control system in Australasia at Safe Store’s Pakuranga facility marks another major milestone for OpenTech as we continue to grow the company’s ability to support self storage operators worldwide and cater to the evolving needs of the industry,” said Mike Connolly, Chairman and International President at OpenTech Alliance.
Representatives from OpenTech Alliance will be in attendance at the SSAA convention 14 and 15 November 2023 to showcase INSOMNIAC CIA and connect with local storage providers.
For more information on INSOMNIAC CIA and its ability to help self storage providers drive operational excellence and customer satisfaction, please contact OpenTech Alliance today.
