Remote Manager
for Self Storage
Provide personal service without the price tag with remote facility management for your self storage facility. Flexible, cost-effective labor options to manage your most time-consuming tasks.
Save on costs without sacrificing your customer experience
With the right team by your side, customer service can feel personal, affordable and manageable for your self storage operation.
Whether you need to reduce onsite personnel costs, grow your team quickly or supplement support tasks with flexible labor, Remote Manager can help your self storage operation save money and deliver a stellar tenant experience. Instantly add self storage service experts to your team — their dedicated services and efficiency can help you increase revenue, build customer loyalty and scale your business with ease.
Reliable, Remote Staffing to Support Growing
Self Storage Operations
Consider Remote Manager when you want to:
Manage Sites Remotely
Eliminate onsite store personnel costs with a fully remote frontline customer service team
Grow Quickly
Grow your team quickly and efficiently with staff that will seamlessly represent your brand
Reduce Staff Costs
Supplement onsite staff at a fraction of the cost and gain flexible labor at your fingertips
What Our Customers Are Saying
How 3 Mile Storage Management Saves Big with Remote Facility Managers
“We’re saving $4,000 a month on payroll on average. We’re doing just as well, if not better – we’re answering the phone seven days a week, 12 hours a day. I wish I would have done this a long time ago.”
Jim Ross, 3 Mile Storage Management
Stop Recruiting, Start Saving
Never worry about staffing your self storage facility again. Get customer service and administrative support when you need it, and operational savings when you don’t.
Benefits of Remote Manager
- Lower personnel costs
- Reduced turnover & expenses
- Increased productivity for operations staff
- Contactless, flexible service
- A team that's trained and managed for you
- Store managers available 7 days/wk, 362 days/yr
Meet Your Remote Team
- Experts in self storage service
- Prior experience providing phone-based support
- Dedicated to your operation
- Proactive communicators
- Trustworthy & patient support professionals
- Committed to getting it right
Ready to save time? Make your operation more efficient with Remote Manager today.
Take Time-Consuming Tasks
Off Your Team's Plate
Remote Managers work within your property management system to handle many of the common yet critical tasks that take up valuable time in your team’s day:
Rentals &
Sales
- Process reservations & rentals
- Manage move-ins/outs
- Pursue missed sales
- Upgrade tenant units
- Daily lead follow up
Payments & Collections
- Collection calls & texts
- Negotiate tenant settlements
- Waive fees & process refunds
- Automated payments & collections included
Tenant Billing & Support
- Update tenant info
- Enroll tenants in autopay
- Address tenant billing issues & rate increase concerns
- Email tenant documents
- Resolve onsite issues related to gates, locks and more
Site Maintenance & Management
- Schedule unit overlocks
- Coordinate site repairs
- Manage vendor appointments
- Help tenants navigate your property
- Inform maintenance staff of reported onsite issues
How to Get Started with Remote Manager
Seamlessly add seasoned storage experts to your frontline facility staff, or transition to a fully remote team.
Already an INSOMNIAC Live! call center customer? You can get started in as little as three weeks!
Tell Us About You
We'll walk with you step-by-step through a simple questionnaire to ensure we understand the custom procedures for your portfolio.
Finish Your Setup
Finalize your technical setup and meet your remote team in a virtual onboarding session. Get to know the people that will represent your brand.
We'll Train Your Team
We'll train your dedicated support team on your custom procedures. You'll feel confident they know your operation back-to-front.
Optimize & Scale
Add new facilities to your service anytime you need. Stay aligned through regular reports, metrics and meetings with your success manager.
