OpenTech Alliance, the PropTech leader in self storage, is excited to announce the integration of its upgraded INSOMNIAC self storage kiosk software with SSM Cloud, the latest version of a state-of-the-art property management software from Self Storage Manager, Inc. This strategic collaboration offers self storage operators using SSM Cloud an elevated level of operational efficiency and customer satisfaction via self-service kiosk transactions.
The INSOMNIAC self storage kiosk software that powers the company’s latest storage kiosk models now seamlessly integrates with Self Storage Manager’s cloud software, enabling real-time synchronization of rental data, customer information and inventory management. This integration eliminates manual data entry, reduces errors and ensures accuracy throughout the rental process. The integration of SSM Cloud with the new INSOMNIAC kiosk software offers a major advantage by directly connecting to the electronic lease in the property management system. This integration simplifies lease management for a more efficient and effective operational workflow.
SSM Cloud Integration Simplifies Self-Service Rentals for Kiosk Users
The growing trend towards automation and remote facility management in the industry makes the integration of SSM Cloud, the latest software connected to OpenTech’s upgraded INSOMNIAC self storage kiosks, highly valuable for self storage operators. The automatic interface to pull real-time tenant data and available inventory simplifies workflows, reduces administrative costs and allows operators to focus on delivering exceptional customer experiences.
“As there has been a push towards unmanned operations within this industry, this integration not only creates a self-service experience for leads and customers, but also presents operators with more automated and cost-effective solutions in serving their customers,” said Rohan Shenoy, President of Self Storage Manager, Inc. “We have been working with OpenTech for several years, and are excited to see our integrated solution offerings evolve with the industry!”
Newest INSOMNIAC Software Supports Features to Enhance User Experience
Additionally, the upgraded software supports the advanced driver’s license scanner feature, wayfinding maps, multi-language capabilities and Live Help via video chat. These features enable customers to quickly and securely complete a rental or payment, enhancing the efficiency of the rental process and further improving the customer experience.
“We were motivated to strengthen our kiosk capabilities and relationship with Self Storage Manager, Inc. through an integration to their newest software,” said Jon Loftin, SVP of Product at OpenTech Alliance. “They are a leading facility management software provider in the industry. This collaboration exemplifies our commitment to help drive operational efficiency, automation and cost savings for self storage operators with the solutions that are the best fit for their business.”
For more information about the upgraded INSOMNIAC self storage kiosk software and how the company’s kiosks integrate with SSM Cloud, please contact OpenTech Alliance today.
About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. is the leading PropTech provider in the self storage industry. The company’s products and services include the INSOMNIAC® line of full-service kiosks, INSOMNIAC Live! call center solutions, INSOMNIAC CIA access control systems, and the StorageTreasures.com online storage auctions website. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners.
About Self Storage Manager, Inc.
Self Storage Manager, Inc, offers products and services that include Self Storage Manager™ – Comprehensive cloud-based management software with e-Signature/Digital Storage of Leases; a fully integrated Customer Relationship Management Module with interfaces to leading phone systems; automated follow-up campaigns and two-way text messaging; Call Tracker Module to capture lead to rental conversion ratios; Online Reservations and Rentals; Customer Portal; Qlik Business Intelligence and Analytics Interface, and 24/7 Customer Support.