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“With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later. Instead, they can make payments or rent units at their convenience.”

“INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”

The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.

On average, our largest store is producing 12 additional rentals per month through the call center.  Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.

“We love OpenTech’s kiosks because half of all of our rentals occur outside of office hours.”

The efficiencies created through automation are unparalleled and we are extremely satisfied with the products and services offered by OpenTech Alliance.  As a storage operator, we feel we can offer the highest level of convenience and service by leveraging the power of that technology.