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The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.

“In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”

“INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”

The efficiencies created through automation are unparalleled and we are extremely satisfied with the products and services offered by OpenTech Alliance.  As a storage operator, we feel we can offer the highest level of convenience and service by leveraging the power of that technology.

We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center.  SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.

“The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”