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The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.

“We love OpenTech’s kiosks because half of all of our rentals occur outside of office hours.”

“The INSOMNIAC kiosk enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental.”

“The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”

On average, our largest store is producing 12 additional rentals per month through the call center.  Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.

We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center.  SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.