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OpenTech Alliance has partnered with Maryland-based Self Storage Services, Inc. over the past 10 years to ensure they’re always open for business. The product that has proven vital to their operations during the current pandemic, and one they anticipate will be key to future success, are OpenTech’s INSOMNIACTM self-service kiosks.
OpenTech Alliance helped Northwest Self Storage reduce operational inefficiencies to create a seamless lien enforcement process with StorageTreasures.com. Since the company started using online auctions in 2017, they’ve not only seen great returns, but have also leveraged StorageTreasures to reduce the number of units that go to auction at all.
we couldn’t do that without OpenTech technology. We have found
synergies in utilizing INSOMNIAC Live! Call Center solutions, INSOMNIAC XpressPay,
INSOMNIAC Kiosks, INSOMNIAC XpressCollect and most
recently INSOMNIAC CIA and Storage Genie.”
conveniences at their fingertips which means we win out over our
competition. We’re now selling what’s outside the four
walls of a storage unit, not what’s inside.”
within 8 months of installing the bundle of automated services. What’s even
more mind-blowing is that the move also increased the facility’s
net income by more than $6,000 per month within the first year,
while occupancy rose 11%.”
Storage Counselors. In 2018 they handled over 2,000 calls on our behalf – I see those all as
missed opportunities. Of the people who called to rent a unit, 82 percent booked a reservation.
We then added kiosks, and in 2017 they assisted in collecting $215,000 in payments
and took over 174 rentals.”