What Our Customers Are Saying

“We strive to give the customer every opportunity to rent a unit and make a payment –
we couldn’t do that without OpenTech technology. We have found
synergies in utilizing INSOMNIAC Live! Call Center solutions, INSOMNIAC XpressPay,
INSOMNIAC Kiosks, INSOMNIAC XpressCollect and most
recently INSOMNIAC CIA and Storage Genie.”

Jeff Bateman

Regional Manager, Storage Choice

What Our Customers Are Saying

“By utilizing the OpenTech family of products our customers have more
conveniences at their fingertips which means we win out over our
competition. We’re now selling what’s outside the four
walls of a storage unit, not what’s inside.

Marc Goodin

Civil Engineer and Co-Founder, Storage Authority

What Our Customers Are Saying

“Adding the kiosk and call center attributed to a 35% increase in property valuation
within 8 months of installing the bundle of automated services. What’s even
more mind-blowing is that the move also increased the facility’s
net income by more than $6,000 per month within the first year,
while occupancy rose 11%.”

Mark Yandow

President of Yandow Realty Group

What Our Customers Are Saying

“In 2011 we started with call center solutions. If our managers are busy, the calls go to OpenTech’s
Storage Counselors. In 2018 they handled over 2,000 calls on our behalf – I see those all as
missed opportunities. Of the people who called to rent a unit, 82 percent booked a reservation.
We then added kiosks, and in 2017 they assisted in collecting $215,000 in payments
and took over 174 rentals.”

Jeff Bateman

Regional Manager, Storage Choice

What Our Customers Are Saying

“The biggest advantage we’ve seen is the integration across all products. No matter how our
customers engage with us, whether they call, text, go online, or show up at our property, they
are supported by OpenTech’s inclusive services and support team. A customer can call
the number on our website, ask for help through live video on a kiosk and even rely
on an OpenTech Storage Counselor to let them out of the facility if they are stuck
behind the gate after hours. While each product is an asset in its own right, we’ve stayed on
the cutting edge of the self storage industry by capitalizing on the natural synergy between
OpenTech’s products and services.”

Jeff Bateman

Regional Manager, Storage Choice