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“The INSOMNIAC kiosk enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental.”
Jefferson ShreveStorage Express, Martinsville, IN
On average, our largest store is producing 12 additional rentals per month through the call center. Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
Anne BallardPresident of Marketing, Training and Developmental Services at USG
“In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”
John BykowskiClay Street Storage, Kissimmee, FL
“The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”
Bruce ManringDiscount Storage
Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.
Red Dot Storage
The OpenTech Call Center has contributed to an increase in revenue of about 20%. We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.
Anne BallardPresident of Marketing, Training and Developmental Services at USG