Upgrade Your Storage Business with Personalized Self-Service.

INSOMNIAC Kiosks with Live Help Support Remote Service Solutions

Live Help with video chat can help you provide personalized service day or night. Convert customers on the spot and ensure they can always access top-tier customer service with an INSOMNIAC® kiosk with Live Help. Whether you leverage our expert sales and service team or use your own, your kiosk can connect your customers to a live person to guide them step-by-step through their kiosk transaction and ensure every experience is a great one.

Your storage tenants can call for on-demand customer service at any point in the rental or payment process if they need help getting started, have questions about your property or aren’t sure what size unit they need.

We take customer service personally. We know you do too. We began building self storage kiosks in 2003 with the idea that you should be able to serve your storage customers even if you can't be at your facility. As the industry changes each year, one thing that won't change is our commitment to helping you deliver a superior experience to your customers — no matter what life throws your way.

Live Help with video chat for Full-Service Remote Storage Rentals

Cost-Effective, Personal Remote Service Solutions to Help You Manage Your Self Storage Property Day or Night, without Sacrificing Customer Service Quality

Frustration-Free Self
Storage Rentals

From start to finish, provide a pain free rental and payment process with Live Help with video chat. 

Full-service INSOMNIAC kiosk 920 model offers live help for remote service support

Connect Face-to-Face with Your Tenants

Live Help is on standby at your storage kiosk to provide a personal customer experience, anytime.

Full-service INSOMNIAC kiosk 231 model offers live help for self storage customer service

Full-Service Remote Customer Support

Help customers navigate each step of a rental or payment from a remote location, using our staff or yours.

Full-service INSOMNIAC kiosk 121 model offers live help with video support for remote rentals and payments

Provide Superior Customer Service at Your Self Storage Facility with a Full-Service Kiosk

Kiosks can help you deliver an excellent customer experience anytime with Live Help with two-way video. Ensure you never miss another rental when your office is closed or expand your onsite support during office hours. Via the Live Help solution, our trained Storage Counselors or your call center team can remote into the kiosk and do the following:

  • Help tenants find the right unit size for their needs,
  • Answer property questions,
  • Promote current specials,
  • Help tenants complete a rental or payment,
  • Serve Spanish-speaking customers, and more.

INSOMNIAC Kiosks with Live Help — full-service when you need it, self-service when you don’t.

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Proven Self Storage Technology

The most important aspect of a technology purchase lies in your return on investment — we get it. See how kiosks drove revenue at thousands of facilities in 2022 — then check out all of our self storage data.

$35.7 Million

New Kiosk Rental Revenue


Move-Ins Completed at Kiosks


Kiosk Customers Called for Live Help

Ready to Add Kiosks to Your Self Storage Portfolio?

What Our Customers Are Saying