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Live Help with video chat can help you provide personalized service day or night. Convert customers on the spot and ensure they can always access top-tier customer service with an INSOMNIAC® kiosk with Live Help. Whether you leverage our expert sales and service team or use your own, your kiosk can connect your customers to a live person to guide them step-by-step through their kiosk transaction and ensure every experience is a great one.
Your storage tenants can call for on-demand customer service at any point in the rental or payment process if they need help getting started, have questions about your property or aren’t sure what size unit they need.
Cost-Effective, Personal Remote Service Solutions to Help You Manage Your Self Storage Property Day or Night, without Sacrificing Customer Service Quality
From start to finish, provide a pain free rental and payment process with Live Help with video chat.
Live Help is on standby at your storage kiosk to provide a personal customer experience, anytime.
Help customers navigate each step of a rental or payment from a remote location, using our staff or yours.
Kiosks can help you deliver an excellent customer experience anytime with Live Help with two-way video. Ensure you never miss another rental when your office is closed or expand your onsite support during office hours. Via the Live Help solution, our trained Storage Counselors or your call center team can remote into the kiosk and do the following:
INSOMNIAC Kiosks with Live Help — full-service when you need it, self-service when you don’t.
$35.7 MillionNew Kiosk Rental Revenue
32,505Move-Ins Completed at Kiosks
Kiosk Customers Called for Live Help