Next time you’re at your bank, watch how many people use the outside ATM versus banking inside. It’s a high percentage. The same thing happens when you have an INSOMNIAC kiosk. And customers aren’t just using it for monthly payments either; they use it to rent their initial storage units as well, especially if they come to your facility outside of regular business hours or when your manager is busy.
Using a touch screen computer, customers select an available unit, opt for insurance (even a lock), then sign the lease and move in. All the paperwork and payments are completed at the kiosk.
Giving your manager an instant replay.
While customers are using the system, the kiosk is digitally recording their every move. It records all screen activity as well as what customers are saying. Your manager can use the IReplay feature later to see and hear each user’s experience.
See our model Kiosk comparison chart to find out which INSOMNIAC kiosk is right for you
- Rents out units and accepts payments 24/7
- Your customers can talk to a real person when your manager is not available
- Reduces staffing costs
- Provides manager with a digital recording of all transactions
- Services English & Spanish speaking customers
- Prospects walk away as tenants with signed lease, lock and access code to move-in
It’s like having a 24/7 assistant manager.
Throw away your “Closed” sign, you will not need it. With an INSOMNIAC kiosk, customers make rentals and payments at their convenience, regardless of whether an actual manager is available. Integrated with your favorite management software, the kiosk automatically applies payments and provides real-time updates of inventory and reports. It even maintains the same security and gate policies already configured into your software.
Helping “close the sale” with 2-way video.
Equipped with 2-way video and VoIP technology, the kiosk brings customer service to a whole new level. Let’s face it, no matter how simple you make renting units or paying, there will always be some customers who need assistance. Now you have the option to have calls from the kiosk routed via real-time video stream to our call center during business hours. A helpful Storage Counselor will assist your customers “face to face,” holding their hands through the entire process.
What our customers are saying
- “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”Bruce ManringDiscount Storage
- “OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”John LeslieKentucky Avenue Self Storage
- “After our initial success with our first kiosk, we ordered another five INSOMNIACs for our other Midwest facilities.”Jefferson ShreveStorage Express, Martinsville, IN
- “INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”Raymond E. McRaeStorage Solutions, Goodyear, AZ
- “In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”John BykowskiClay Street Storage, Kissimmee, FL
- Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.Red Dot Storage