In the same way ATMs made banking more convenient, the INSOMNIAC kiosks make self-storage renting more convenient. (And more profitable for those who offer that convenience).
Next time you’re at your bank, watch how many people use the outside ATM versus banking inside. It’s a high percentage. The same thing happens when you have an INSOMNIAC kiosk. And customers aren’t just using it for monthly payments either; they use it to rent their initial storage units as well, especially if they come to your facility outside of regular business hours or when your manager is busy.
Using a touch screen computer, customers select an available unit, opt for insurance (even a lock), then sign the lease and move in. All the paperwork and payments are completed at the kiosk.
It’s like having a 24/7 assistant manager.
Throw away your “Closed” sign, you will not need it. With an INSOMNIAC kiosk, customers make rentals and payments at their convenience, regardless of whether an actual manager is available. Integrated with your favorite management software, the kiosk automatically applies payments and provides real-time updates of inventory and reports. It even maintains the same security and gate policies already configured into your software. Video: Building a Successful Small Market Facility
Helping “close the sale” with 2-way video.
Equipped with 2-way video and VoIP technology, the kiosk brings customer service to a whole new level. Let’s face it, no matter how simple you make renting units or paying, there will always be some customers who need assistance. Now you have the option to have calls from the kiosk routed via real-time video stream to our call center during business hours. A helpful Storage Counselor will assist your customers “face to face,” holding their hands through the entire process.
Giving your manager an instant replay.
While customers are using the system, the kiosk is digitally recording their every move. It records all screen activity as well as what customers are saying. Your manager can use the IReplay feature later to see and hear each user’s experience.
See our model comparison chart to find out which INSOMNIAC kiosk is right for you.
Download Kiosk Comparison Chart
- Rents out units and accepts payments 24/7
- Your customers can talk to a real person when your manager is not available
- Reduces staffing costs
- Provides manager with a digital recording of all transactions
- Services English & Spanish speaking customers
- Prospects walk away as tenants with signed lease, lock and access code to move-in
Depending on the model, INSOMNIAC kiosks range in price from $1,500 to $18,000 and typically pay for themselves in less than one year. Whether you want to calculate the ROI for a kiosk you’re considering, or need help choosing one that’s right for your location, please don’t hesitate to drop us a note or call us at
What our customers are saying
- “After our initial success with our first kiosk, we ordered another five INSOMNIACs for our other Midwest facilities.”Jefferson ShreveStorage Express, Martinsville, IN
- “The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”Bruce ManringDiscount Storage
- Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.Red Dot Storage
- “INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”Raymond E. McRaeStorage Solutions, Goodyear, AZ
- “INSOMNIAC takes care of sales and payments, especially after-hours and on weekends, enabling me to run our facility with only one employee and no overtime. Customers love the kiosk and we save money.”Dale SchmidtExit 2 Storage
- “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”Bruce ManringDiscount Storage