Introduction

Our Products & Services – PCI Compliance

OpenTech is committed to the highest standards in protecting and safeguarding your right to privacy while using and interacting with our automated products.  Systems which process payment transactions necessarily handle sensitive cardholder account information.

The Payment Card Industry (PCI) has developed security standards for handling cardholder information in a published standard called the PCI Data Security Standard (DSS). The security requirements defined in the DSS apply to all members, merchants, and service providers that store, process or transmit cardholder data. The PCI DSS requirements apply to all system components within the payment application environment which is defined as any network device, host, or application included in, or connected to, a network segment where cardholder data is stored, processed or transmitted.

OpenTech has most recently completed PCI DSS 3.1 Certificate of Validation as a Level 1 Service Provider, the certification can be viewed at (click here for full document).

The INSOMNIAC Kiosk line of products has also been PA-DSS Certified, the Payment Application Environment has some requirements that you should be aware of if you are an owner of an INSOMNIAC Kiosk (click here for full document).

Accordingly, OpenTech has made available an open letter to our clients stating our responsibilities which can be viewed at (link to document).


Our Website

OpenTech is committed to the highest standards in protecting and safeguarding your right to privacy while using and interacting with our Web site.

While you can access most areas of our Web site without submitting any personal data, there are certain areas of our site that request specific personal information including name, phone number, and e-mail address. Our intent is to allow you as much control as possible over your personal information. Below we explain how OpenTech collects, stores, and uses your information.


Data Collection Overview

Server Logs: For each visitor to the OpenTech Web site, our Web server automatically recognizes the visitor’s domain name, browser type, operating system, visited pages, and average time on the Web site. This information is used for internal purposes only in helping us improve our Web site and better your overall experience.

Online Forms: We use online forms in several areas of our Web site. Online forms provide site visitors with an opportunity to request company and product information. All information provided by the visitor is voluntary, with information generally including name, address, company, and e-mail. We will sometimes use this information to contact visitors for marketing, sales, service and support purposes.


Cookies

We currently do not use cookies. However, we may at some time in the future decide to use them.


Web Bugs

OpenTech does not use Web bugs or any other type of “hidden detection and tracking” technology or coding in its web pages. We do, however, use them on some email correspondence so that we may ensure proper receipt by the intended recipients.

Web bugs, or clear GIFs, are tiny images embedded in a Web page or HTML-enhanced e-mail that transmit information to a remote computer when the page is viewed. Businesses operating on the Internet often use them to track visitor behavior or to measure the effectiveness of advertising campaigns.


E-mail Addresses

We do not collect e-mail addresses without the site visitor voluntarily providing us with this information (typically via our online information request form).

We will periodically use your e-mail information for service, sales, support, and marketing purposes. If you do not wish to receive e-mail from us in the future, please contact us.

We do not share your e-mail address with other organizations and companies but may decide to in the future.


Postal Addresses

We do not collect postal addresses without the site visitor voluntarily providing us with this information (typically via our online information request forms).

We will periodically use your postal address information for service, sales, support, and marketing purposes. If you do not wish to receive postal mailings from us in the future, please contact us .

From time to time, we may share your postal address with other organizations and companies whose products or services we think you may find interesting. If you would like to be included in our “do not share” list, please contact us.


Telephone Numbers

We do not collect telephone numbers without the site visitor voluntarily providing us with this information (typically via our online information request forms).

We may periodically use your telephone information to contact you regarding service, sales, support, and marketing purposes. If you do not wish to receive calls from us in the future, please contact us.

From time to time, we may share your telephone number with other organizations and companies whose products or services we think you may find interesting. If you would like to be included in our “do not share” list, please contact us.


Information Disclosure

We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can instruct us not by contacting us.

We may release account information when OpenTech believes, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of OpenTech, our visitors, or others.

Upon request, OpenTech will provide site visitors with access to their personal information that we have on record. This may include unique identifier information (e.g., visitor number or password information), transaction information (e.g., dates on which visitors made purchases, amounts and types of purchases), and contact information (e.g., name, address, e-mail, and phone number information) as well as communications (e.g., e-mails and completed forms) that the visitor directed to our site.

Visitors can request their personal information at any time by contacting us. We will make every effort to ensure your right to privacy by reviewing, qualifying and validating Visitor Information Requests before disseminating such information.


Other Web Sites & Your Privacy Concerns

Our Web site contains links to other company and organizational Web sites that are not owned or operated by OpenTech Alliance. We are not responsible for the privacy practices or the content of such Web sites. For more information on your privacy rights with regards to these sites, please refer to the privacy policies of each respective site that you visit.


Policy Changes

By using our Web site, you consent to the collection and use of your information by OpenTech Alliance. From time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. All privacy policy changes and updates will be promptly posted on our Web site.


Feedback

Our continuing goal is to protect and safeguard your right to privacy. As such, we appreciate all feedback that helps us improve our privacy policy. Please share with us your thoughts, comments, and suggestions.