OPEN PLATFORM FOR

SMART STORAGE OPERATIONS

OpenTech IoE Icon

The OpenTech IoE platform works seamlessly to help facility operators proactively manage site operations, integrate software and devices, and enhance the customer experience while capturing and reporting actionable data to more effectively manage your self storage portfolio.

Learn more about how the OpenTech IoE works. 

Learn more about how the OpenTech IoE works. 

Smart-Connected
Storage Operation

Connect your access control, security, unit alarms, thermostats, call center and more for seamless automation and business insights. Outfit your facility with our suite of available smart products and third-party integrations, or work with us to connect your devices to our platform via the open API.

Explore our smart-connected facility model to learn more. (Hover over each  Yellow Plus  to see how these systems can work together!)

Smart-Connected Storage Facility
Self-Service Kiosk Office Analytics Voice-Controlled Devices Call Center Solutions Hands-Free Mobile Access Access Control HVAC CCTV Gate Alerts Unit Overlock Unit Locks Unit Alarms Access Control

Self-Service Kiosk

With this easy to use self-service terminal, customers can make a payment or rent a unit at their convenience, regardless of whether a manager is available or your facility is open. Live support is always available for your tenants via call center Storage Counselors.

Office Analytics

Track foot patterns at your office when it’s open or closed. Monitor how many times the door opens each day, receive alerts when the office isn’t open on time, and discover how often people attempt to visit your office but the door is closed.

Voice-Controlled Devices

Use voice commands and an Alexa skill to perform tasks or receive information about your storage facility. Ask Alexa to ‘open the gate,’ ‘adjust the thermostat to 78 degrees’ or ask ‘how many tenants are currently on the property.’

Call Center Solutions

Support your manager with full-scale or supplemental services to ensure your tenants receive superior customer service, every time they call. When connected, call center agents can facilitate kiosk transactions and assist customers when they’re locked in or out of the facility.

Hands-Free Mobile Access

Easily grant your tenants hands-free access with the Storage Genie tenant mobile app. Once setup, tenants can enter the facility without re-entering their credentials in the app or on a keypad.

Access Control

Easily manage permissions for all access points at your facility. Quickly add or remove tenants, restrict access to certain buildings/areas, and view tenant visit info and manage properties remotely.

HVAC

Save on your HVAC expenses – monitor and control the temperature at your facility from any location. Adjust your thermostat remotely and receive alerts when temperatures or humidity levels change.

CCTV

Connect your existing cameras to a smart, prevention-based security system. Using artificial intelligence and a Virtual Security Team, you can detect and prevent crime before it happens.

Gate Alerts

Address gate operator issues before they impact tenants or create a security situation. Receive alerts when a gate does not open or close when requested, or is forced open or closed manually.

Unit Overlock

Automate tenant notifications during the rental and overlock process without investing hundreds in a unit-locking system for an easy and economical overlock solution. Currently available through an integration with the DaVinci Lock® System.

Unit Locks

Coming soon!

Unit Alarms

Monitor the status of your hardwired unit alarms from any Internet-enabled device. Connect your old individual unit alarms to the IoE to quickly see when units are armed, offline or in alert status.

Access Control

Easily manage tenant permissions for all access points at your facility. Restrict entry to certain areas, including building entry/exits. Plus, hands-free access granted at all entry points with the tenant mobile app.

Your Gateway to Intelligent Storage Operations

Meet the brains of the OpenTech IoE (Internet of Everything). The IoE Control Center is your connection to this powerful platform of interconnected devices and integrations, and grants you access to an intelligent dashboard to help you manage your property – whether you’re onsite or on-the-go. From the IoE Control Center, operators can monitor, control and gain actionable insights and alerts from any software, service or device.  

Graphic_ControlCenterDesktop.Mobile_IoE_July2020-01
IoE Control Center

Integrated IoE Solutions

Your Property. Your Devices. Your Choice.
All on one interconnected platform.

Choose from our wide array of smart products, integrations and apps, or bring your own. We specialize in creating custom solutions uniquely tailored to the self storage industry, and also integrate with a variety of popular third-party technology to provide the best experience for your storage operation and tenants. The OpenTech IoE is an open platform, so you can integrate any property management software, call center or other system you add or acquire. Learn more about our ecosystem of supported solutions below.   

Available Products

Enhance your property with OpenTech’s smart solutions specifically designed for the self storage industry. Click on an available product to learn more.

Available Integrations

Connect your third-party technology to our smart platform for seamless automation and business insights. Click on an available integration to learn more.

Don’t see something you want? Ask about our open API. 

Save Energy, Save Money

Don’t waste money manually adjusting thermostats throughout your properties. A smart-connected thermostat helps you keep your climate-controlled units at optimal temperatures so you save automatically. 

Fully Integrated Access Control

From your front gate to interior building doors, secure your storage property against unauthorized access with cloud-based access control. Now you can easily track and manage access to your properties through a mobile-friendly control center. 

IoE Control Center Menu - CIA

Security That Detects and Prevents Crime Before it Happens

Did someone enter your property and never leave? Was that a false alarm or a real one? Stop dealing with security incidents after the damage has already been done. With your existing camera system, our Virtual Security Team detects bad behavior as it happens to prevent and deter crime rather than just record it.   

Know that your tenants, assets and property are secure, no matter where you are. 

What Operators Are Saying

“CIA solved our requirement for a cloud-based access control solution and provides us with tenant behavior data to better understand our customers and their activity onsite. Hands-free access with Storage Genie was icing on the cake!”

-Ben Hendricks, Five Star Storage

“Combining artificial intelligence with good old fashioned eyes on the target and live voice, SmartEye has proven to be an effective tool that we can use to ensure a safe and secure environment for our customers.”

-Jim Kwitchoff, Life Storage

Business Insights

Get visibility into tenant trends and property insights to make data-driven decisions around staffing, revenue management, energy use, predictive maintenance and more.

User-friendly reporting and alert capabilities let you quickly see activity patterns across your storage operation and prepare for property needs. 

Visualize Trends
  • Monitor open/close trends for each location
  • Identify peak periods of activity and customer traffic
Uncover Activity
  • Pinpoint activity such as loitering, delinquent access attempts, or open access points that could create safety concerns 
  • Keep a historic timestamp of tenant visits 
Central Control Center
  • Control and monitor one or multiple facilities
  • Set custom alerts and reports to receive notifications in real-time, and stay up-to-date on daily, weekly and monthly data trends

From the Blog

PTIIntegration IoE Apr2020 Blog

A new PTI keypad integration allows operators to connect existing PTI Apex or VP keypads to INSOMNIAC CIA. 

Read More

Simply Testimonial - IoE

Simply leverages new technology and collaborative vendor partnership to create the ultimate customer experience.  

Read More

IoE Integration Unit Alarms

Quickly and easily upgrade older individual unit door alarms systems without the need to rewire the property. 

Read More

FAQs

Why is the OpenTech IoE the smart choice for my storage operation?

How do I get a system today?

What does an access control system cost?

Slide What Our Customers Are Saying “We’ve had the same gate control system at all of our facilities going on 20 years.
They worked, but we were struggling to get parts, and paying more to
convert them to the current operating systems (Windows 3, 8, 10). The piece of
equipment had outgrown its viable lifetime. When we purchased CIA, the installer
came in, had it up and running in less than two hours, and it’s worked
seamlessly since then. I tell everyone in the industry that it’s the next best thing since
sliced bread. Tenants think it’s so cool that they can open the gate from in their pocket.”
Eric Miller President, Atlantic Self Storage
Slide What Our Customers Are Saying “We’ve been looking for a cloud-based gate system for a long time.
We’ve been trying to move to a more web-based platform for a while,
and the gate was the last system that required us to have a
computer on site. CIA is one of the key pieces to keep moving forward
with the way we want to run our storage facilities.”
Mike Brady Chief Operating Officer, Westport Properties
Slide What Our Customers Are Saying “Access Control wasn’t really on my radar, but when OpenTech showcased
their CIA solution I was immediately sold on the cloud- based
technology, technical support team, and hands-free secure
access through the Storage Genie tenant mobile app.”
Alison Evans Highline Storage
Slide What Our Customers Are Saying “We’ve seen numerous times where overcoming a language barrier
sealed the deal in securing a rental.“ We see future benefits of
voice-driven functions at our properties, from having
Alexa open our gates to giving the manager a daily briefing report,
setting reminders, and so much more.”
Natolie Ochi President, SKS Management
Slide What Our Customers Are Saying “The lightning storm zapped my Falcon XT, right down to
the readout on the keypad. Since upgrading to CIA we have noticed a change in
our business on various fronts; real-time alerts, reports on how many times tenants
are accessing our location, giving tenants hands-free access through the
Storage Genie mobile app, and knowing I have Lifetime Protection on the hardware
and someone to pick up the phone when I need customer support.”
Chris Rouse Owner, Fox Trail Mini Storage
Slide What Our Customers Are Saying “Implementing CIA was easier than the other Access Control
solutions and saved us money!”
Mike Fox White Oaks Mini Storage

OpenTech IoE Structure

About the OpenTech IoE

The OpenTech IoE (Internet of Everything) platform is based on four primary components designed to support and enhance your smart storage operations: 

Centralized Data Structure

Integrate the data from your different systems into one database to easily store, sort, correlate and analyze your tenant and property data from one central location.       

Business Analytics Tools

Reports and real-time data visualization help you gain critical insights into tenant behaviors and predictive maintenance needs. Operators have successfully employed data insights to enhance revenue management, settle tenant disputes, optimize staffing schedules and more. 

Monitor & Control Devices

Remotely manage your OpenTech and third-party technology at one or multiple facilities from any location or Internet-enabled device. Choose from our ecosystem of supported solutions, or work with us to integrate your preferred software via the open API.  

Customizable Alerts

Keep an eye on your properties with the comprehensive notification service that provides real-time alerts about your property/tenants based on custom triggers.