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2020 Self Storage White Paper

2020 White Paper Cover

2020 Self Storage White Paper

An Annual Analysis of Self Storage Tenant Behavior Trends & Data Insights

Each day, OpenTech connects thousands of tenants with storage companies around the world.  This results in countless data points that shine a light on how consumers actually use self storage.  Download your free copy today to see trends on over 750,000 transactions.

The immense amount of data and insights provided in the white paper by OpenTech Alliance is incredible. It is no wonder why they have been so successful after taking the time to pour through information like this to constantly improve their products.

— John Lindsey, Lindsey Self Storage Group
Complimentary White Paper

The 2020 Self Storage White Paper provides objective and transparent data on access control, kiosk, call center, online auctions, SaaS and online rental performance that is exclusive to the INSOMNIAC™ self-service platform. OpenTech has released this technical paper to provide a comprehensive analysis of consumer trends in the self storage industry, providing data-driven, actionable insights to owners and operators.

We hope you find value in this white paper, which seeks to offer unique insights that will help you increase revenue, drive operational enhancements and create a stable, scalable platform for future growth.

VirusIconThe 2020 White Paper presents an analysis of data collected in 2019, which predominantly predates any impact of the COVID-19 pandemic in North America. As this publication is being released in 2020, however, it’s impossible to ignore the effects of our current reality on the self storage industry. Keep an eye out for a sneak-peek into data points from 2020 that aim to provide insight into how the COVID-19 pandemic impacted the storage industry. *Highlights will be denoted be a white virus symbol on a blue background. 

*Visit the Resource Library to access previous editions of the Self Storage White Paper.

Questions about our white paper?
Feel free to drop us a note or call us.
800.481.7459

Slide What Our Customers Are Saying “INSOMNIAC takes care of sales and payments, especially after-
hours and on weekends, enabling me to run our facility with
only one employee and no overtime. Customers love the kiosk
and we save money.”
Dale Schmidt Exit 2 Storage
Slide What Our Customers Are Saying “INSOMNIAC kiosks make great business sense for the self-storage
industry because they provide customer convenience and sales
while helping reduce staffing costs.”
Raymond E. McRae Storage Solutions, Goodyear, AZ
Slide What Our Customers Are Saying “The INSOMNIAC kiosk is the best employee I have ever had. The first day
it was turned live it took three move-ins. It is truly amazing!”
Bruce Manring Discount Storage
Slide What Our Customers Are Saying “On average, our largest store is producing 12 additional rentals per month through
the call center. Other properties average about 5-7 additional rentals monthly per store,
resulting in a 14% same-store sales increase in 2013. With the call center, we get more
income from rentals, gain occupancy and raise rates when occupancies get higher.”
Anne Ballard President of Marketing, Training and Developmental Services at USG
Slide What Our Customers Are Saying “With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later.
Instead, they can make payments or rent units at their convenience.”
Phil French President of Filco Limited, LLC.
Slide What Our Customers Are Saying “Over the course of a year, the OpenTech call center contributed to
an increase in occupancy from 71% to 82%, an all-time high.”
Blair Valk Vice President of Operations at Assured Self Storage