Insomniac Live!

Elevate your customer service & never miss another call.

INSOMNIAC™ Live! Self Storage Call Center

SSA studies have shown that 40% of calls to facilities go unanswered! Even with a tech-savvy internet population, 34% of first contacts to self storage facilities occur via the phone. How many new rental opportunities could you capture if you could answer EVERY call in 3 rings or less? Increase your revenue and enhance your customer service with an INSOMNIAC Live! call center solution today. 

  • Scalable Call Center solutions allow you to customize call-answering services depending on needs.

  • Seamlessly integrate in real-time with major Property Management Software vendors.

  • Storage Counselors are extensively trained to assist and convert your self storage customers. 

  • We assist over 2,200 storage facilities, from the largest REIT’s, to the individual facility owner, all from our US based offices. 

Our Calls Are:

Answered by industry specialists. Training, industry experience and attitude make all the difference

Answered by a bilingual staff, so you don’t miss out on sales or terrific service from Spanish-speaking customers

Answered quickly, we lead the industry with Average Speed to Answer of 11 seconds and a low Abandoned Rate of 1.3%

Recorded, so you can listen to each call immediately and rate it for quality

Answered consistently, so your brand is properly promoted

Guaranteed. OpenTech offers a 100% satisfaction guarantee

OpenTech Call Center Solutions ensure you will never miss a call again!

Our goal is to help self storage owners work SMARTER. We offer customizable solutions to assist each property and their unique attributes.

All_Calls

Live! AllCalls

All calls sent immediately to a Storage Counselor or presented with voice prompts to specify their needs. Allows managers to focus on servicing on-site customers, market prospecting and overall facility operations.

Voicemail

Live! Voicemail

Callers are routed to our voice messaging system that emails message to facility and provides owners insight into call volumes and missed opportunities.

Roll_Over

Live! Rollover

Storage Counselors will answer calls for your facility when the line is busy or when a manager is not available. Calls first ring to the facility giving manager first opportunity to assist.

Live_Chat

Live! Chat, Text, Email

Enhance your customer prospecting by using multiple channels of communication such as chat on your website, text messaging and email.

After_Hours

Live! AfterHours

Provides pre-scheduled night, weekend and special hour coverage

What Our Customers Are Saying


We are excited to partner with OpenTech in taking on and expanding our strategic call center capabilities. Their strong experience and flexible technology infrastructure is critical to furthering our customer engagement and supporting our company growth.”

Joe Robinson, SVP & CMO, Simply Self Storage 

OpenTech Services to help you run your own Call Center

We offer solutions to assist your internal Call Center operations.

LiveAgent!

LiveAgent!

Save on costly up-front software and development fees. Our cloud services are exclusively designed to get your call center up and running fast.

LiveXtraAgent

Live! XtraAgent

Need some assistance during peak months? Use our Storage Counselors to assist your in-house call center.

LivePhone

LivePhone!

Create the ultimate in-house workstation with our cloud based phone system and LiveAgent!* software.

*Must license LiveAgent! application

Live!XpressPay

Live! XpressPay

Fast and secure automated self-service tool that collects payments 24/7.

INSOMNIAC Live! call center solutions are 100% satisfaction guaranteed. This creates a true partnership by placing the real “guarantee” upon the promise that we deliver. 

Looking to grow your business, increase productivity and customer satisfaction? 
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