INSOMNIAC Live! Self Storage Call Center

Never miss another call.

Welcome to a world where all calls are handled promptly and professionally by trained Storage Counselors—not ordinary call center employees. OpenTech’s self storage call center technology ensures that our staff knows everything about your facility: your location, your tenants, available units, pricing, policies and more. Day, night or weekend, they represent your brand in a professional way.

And best of all?  Storage managers using our call center are converting 34% of the leads, appointments and reservations that we send to them on average.



INSOMNIAC Live! Call Center

In our industry, you have to seize the call. (Or you’ll lose the customer—it’s that simple.)

A recent self-storage case study claims that 40% of calls into most storage facilities are not answered (yikes). When you spend a considerable amount of money and energy trying to get phones to ring, the last thing you can afford is for calls to slip through the cracks. After all, every prospective customer is vital to your business. Backed by a 100% satisfaction guarantee, our call center services ensure that every time a customer calls your facility, the call is answered promptly by a trained Storage Counselor. Our team is bilingual as well, so you don’t miss out on sales from Spanish speaking customers.

We measure everything—and then look for ways to keep improving your program.

At OpenTech, we measure call center quality with objective metrics that encompass manager satisfaction ratings, percentage of calls answered within Service Level, reservation percentage, rental conversions, database accuracy, wait times (to the second) and more. If any metric is down, we work on improving it immediately.

 The icing on the cake? Our self-storage call center services average less than $1 per hour.

Through better technology and processes, OpenTech is able to serve its call center client base more efficiently, bringing our average cost per hour down to less than a dollar.

Calls are…

1

Answered promptly, usually on the first ring, so you don’t miss any sales opportunities

2

Answered by industry specialists. Training, industry experience and attitude make all the difference

3

Answered consistently, so your brand is properly promoted

4

Answered by a bilingual staff, so you don’t miss out on sales or terrific service from Spanish speaking customers
5

Recorded, so you can listen to each call immediately and rate it for quality
6

Guaranteed. OpenTech offers a 100% satisfaction guarantee

With so much customer service and sales expertise in the storage industry—at under a buck an hour—you may want to ring up our call center yourself (800.481.7459) and learn more about this business-building service. (Download brochure for details.)

 

Contact Us Download Brochure

What our customers are saying

  • On average, our largest store is producing 12 additional rentals per month through the call center.  Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center.  SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.
    Carol KrendleCEO-SkilCheck Services
  • “OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”
    John LeslieKentucky Avenue Self Storage
  • Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.
    Red Dot Storage
  • Over the course of a year, the OpenTech call center contributed to an increase in occupancy from 71% to 82%, an all-time high.
    Blair ValkVice President of Operations at Assured Self Storage