What our customers are saying
“INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”
Raymond E. McRaeStorage Solutions, Goodyear, AZ
“The INSOMNIAC kiosk enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental.”
Jefferson ShreveStorage Express, Martinsville, IN
On average, our largest store is producing 12 additional rentals per month through the call center. Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
Anne BallardPresident of Marketing, Training and Developmental Services at USG
We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center. SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.
Carol KrendleCEO-SkilCheck Services
“OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”
John LeslieKentucky Avenue Self Storage
“With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later. Instead, they can make payments or rent units at their convenience.”
Phil FrenchPresident of Filco Limited, LLC.