What our customers are saying
We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center. SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.
Carol KrendleCEO-SkilCheck Services
On average, our largest store is producing 12 additional rentals per month through the call center. Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
Anne BallardPresident of Marketing, Training and Developmental Services at USG
“In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”
John BykowskiClay Street Storage, Kissimmee, FL
“With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later. Instead, they can make payments or rent units at their convenience.”
Phil FrenchPresident of Filco Limited, LLC.
“Thanks to their technology, I’m looking at expanding my self-storage portfolio with properties I could not previously have operated profitably. INSOMNIAC changes the math and makes more facilities financially feasible.”
Kim McDanielBenco Mini Storage, Cleburne, TX
“The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
Bruce ManringDiscount Storage