PHOENIX, Arizona – May 6th, 2014 – OpenTech Alliance, Inc. today announced they have extended their call center to the Eastern time-zone and beyond as well as now offer 24/7 service. For the past year they have been building up their remote call center in Dayton, OH, which now consists of over 10 full time Storage Counselors to better service customers in the East and Midwest and provide a valuable level of redundancy for the entire operation. In addition the company is now the only vendor in the industry to offer 24/7 service.
“I guess it is somewhat redundant to say we never rest, with a brand name like INSOMNIAC and the addition of our 24/7 service, but it is true. We are always looking for ways to improve the quality and value of our service for our customers. Our 24/7 strategy is linked with our global vision to offer call center services in other regions of the world. As our customers expand the footprint of their portfolios we want to be there to support them in the regions they are doing business, so we anticipate we will open more remote call centers outside the US in the future,” said Robert Chiti, President and CEO at OpenTech.
“The investment we continue to make in our cloud based technology and online training programs are what have made it possible for us to have such a broad vision. We can now not only open up a call center anywhere in the world, we can also open individual call centers in the homes of our employees thru our Work @ Home program,” Chiti added.
About OpenTech Alliance, Inc. Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.