Megan can now offer manager specials while highlighting competitive advantages to prospective customers
PHOENIX, Arizona – July 6th, 2011 – OpenTech Alliance announced today that they have released their newest version of their INSOMNIAC kiosk software (v1.5.215). This new version includes two significant enhancements; Reservation Completion and Coupon Acceptance. Reservation Completion simplifies the rental process for customers that have already reserved a unit over the internet or through a call center and then want to complete the reservation at a kiosk. Coupon Acceptance allows customers to use coupons when renting at a kiosk. In addition, this new feature empowers INSOMNIAC Live! Storage Counselors with the ability to offer people using a kiosk on-the-spot incentives to rent now (manager specials), just like a manager would do in the store.
Both enhancements were designed to rent more units for self storage owners and are expected to help OpenTech reach their goal of renting an average of 6 units per month per kiosk.
- Reservation Completion – Renters only need to enter their name and phone number at the kiosk and all the data they supplied when they made their reservation is already in the system. All they have to do is to decide if they want to rent the unit they originally reserved or change to another unit. Then they provide their fingerprint, photo, image of driver’s license, signature and pay the balance with cash, check or credit card. The kiosk will rent them the unit, sell them a lock, provide a printed lease, and access code to enter the facility. The customer can have their rental documents emailed to them as well. The property manager will be notified that the kiosk just rented a unit and they will be able to review a secure .pdf of the lease. Currently this new feature only works with SiteLink Web, but support for other property management systems is in progress.
- Coupon Acceptance – self storage owners are always working on new ways to market their stores and offering coupons has become very popular. People that use a kiosk to rent a storage unit can enter their coupon code during the rental process just like they do when shopping online. Once the coupon code is entered the price for the unit is adjusted accordingly. This new feature is supported by most of the leading property management software systems that support promotions at a kiosk.
OpenTech’s innovative solutions increase revenues, reduce operating costs and improve customer convenience for self-storage businesses. Their solutions include 7 models of INSOMNIAC self storage kiosks ranging from $5,500 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations and rentals. For more information on OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.