PHOENIX, Arizona – October 13th, 2011 – OpenTech Alliance, Inc., announced today that Storage Choice, a leading self storage operator with 4 facilities in the Dallas Fort Worth area and 6 in South Houston, is implementing OpenTech’s INSOMNIAC™ AssistantManager solution at several of their facilities.
The INSOMNIAC AssistantManager is an integrated solution that includes a self service kiosk and call center services. The call center services answer calls made to the facility and supports customers that call from the self service kiosk. OpenTech’s Storage Counselors that work in the call center support managers at the property as if they were on-site with them, allowing the manager to focus on the more critical tasks of dealing with prospects and customers face to face.
Paul Glover, Vice President for Storage Choice said, “I have watched the kiosks evolve over the past few years, so when OpenTech launched their call center, I decided it was time to take a more serious look at what they had to offer. I made a decision to pilot a few kiosks and measured our return on investment very closely. We rented nearly 150 units with one kiosk being online for 9 months and the second one in operation for only 6 months. Needless to say we have already ordered more kiosks.”
In addition to using kiosks, OpenTech’s INSOMNIAC Live! call center works with Storage Choice’s property managers at all 10 of their facilities to ensure all their calls are answered immediately. “OpenTech’s approach of being an assistant to our on-site staff and continually measuring their satisfaction is unique and sets them apart from other call centers we have used in the past”, commented Paul.
OpenTech is a proud member and supporter of the Texas Self Storage Association and will be exhibiting at the 2011 Annual Convention & Tradeshow. Stop by booth #120 to learn how you too can rent more units with an INSOMNIAC AssistantManager.
OpenTech’s innovative solutions increase revenues, reduce operating costs and improve customer convenience for self-storage businesses. Their solutions include 7 models of INSOMNIAC self storage kiosks ranging from $5,500 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations and rentals. For more information on OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.