Live Help Video Chat Feature Assists Over 27,000 Self Storage Kiosk Customers to Drive Rentals and Increase Tenant Satisfaction 

Live Help Video Chat Feature Assists Over 27,000 Self Storage Kiosk Customers

Phoenix, AZ. OpenTech Alliance, the PropTech leader in self storage, announced significant user adoption of the Live Help video chat feature across its network of INSOMNIAC self storage kiosks in 2022. In just 12 months, tenants used this state-of-the-art feature 27,945 times to complete a storage transaction. This usage highlights the industry’s ongoing shift towards more automated, lean, remote operations, and tenant adoption and preference for self-service technology.

OpenTech, an eminent provider of self storage kiosks, automation and call center services, offers an unparalleled solution that seamlessly combines the convenience of its self-service kiosks with the personalized assistance of remote storage specialists. Live Help, available on all next generation INSOMNIAC kiosks, is a user-friendly service that allows self storage customers to receive real-time assistance from Storage Counselors from the INSOMNIAC Live! Call Center. By simply tapping a button on the kiosk screen, customers can connect directly with a live storage expert through video chat. By bridging the gap between technology and human interaction, INSOMNIAC kiosks provide an unmatched customer experience and substantial cost savings for operators, giving tenants immediate access to professional assistance without the need for on-site staff.

Watch the video to see how Live Help enables a seamless, convenient customer experience for your tenants.

Watch: Convert Tenants on the Spot with Self Storage Kiosks and Live Help

INSOMNIAC Self Storage Kiosks Drive Improved Customer Experiences

With the addition of a self-service kiosk with Live Help, self storage facilities can offer their customers the convenience and flexibility they desire, while ensuring they receive personalized assistance whenever needed. The ability to address customer inquiries and provide personalized guidance remotely ensures a seamless and efficient transaction for both the operator and tenant. Key advantages both audiences have seen from OpenTech’s self storage kiosks with Live Help include:

Operational Efficiency: Full-service kiosks streamline and automate routine tasks, such as unit rentals, payments and account management, reducing the need for on-site staff and allowing facility operators to allocate resources more effectively. This increased operational efficiency leads to significant cost savings and improved overall productivity. 

Enhanced Customer Experience: Customers can access the facility and manage their storage needs conveniently at their own pace. In situations that require personalized assistance, trained Storage Counselors are just a button away to provide real-time guidance, address inquiries and ensure a smooth and hassle-free experience.

Increased Revenue Potential: The integration of live video support enables self storage operators to extend their customer service hours and serve a larger customer base, including those who prefer human interaction. The kiosks also offer opportunities for upselling and cross-selling, driving additional revenue growth for storage portfolios of all sizes.

Robert Chiti, CEO of OpenTech, Reinforces Commitment to Self Storage Automation Solutions

“We are thrilled with the overwhelming adoption of the Live Help video feature across the network of INSOMNIAC self storage kiosks,” said Robert Chiti, CEO of OpenTech Alliance. “This reinforces our commitment to providing self storage operators with innovative and effective automation solutions. By combining self-service technology with personalized human assistance and empowering customers to connect with storage specialists remotely, we are enabling facility operators to optimize their operations, elevate customer satisfaction and unlock new revenue streams. This adoption further solidifies our long-held belief that a more automated and remotely-managed operation is the way forward for the self storage industry.”

To learn more about the INSOMNIAC network of self storage kiosks with Live Help, contact OpenTech Alliance today or browse its full line of automated rental and payment solutions.



About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. is the leading PropTech provider in the self storage industry. The company’s products and services include the INSOMNIAC® line of full-service kiosks, INSOMNIAC Live! call center solutions, INSOMNIAC CIA access control systems, Customer Acquisition Services, and the online storage auctions website. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners.

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