OpenTech Alliance Testimonials

Over the course of a year, the OpenTech call center contributed to an increase in occupancy from 71% to 82%, an all-time high.

Blair Valk

Vice President of Operations at Assured Self Storage

“INSOMNIAC takes care of sales and payments, especially after-hours and on weekends, enabling me to run our facility with only one employee and no overtime. Customers love the kiosk and we save money.”

Dale Schmidt
Exit 2 Storage
“The INSOMNIAC kiosk enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental.”

Jefferson Shreve
Storage Express, Martinsville, IN
Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.

Red Dot Storage
“After our initial success with our first kiosk, we ordered another five INSOMNIACs for our other Midwest facilities.”

Jefferson Shreve
Storage Express, Martinsville, IN
“OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”

John Leslie
Kentucky Avenue Self Storage
On average, our largest store is producing 12 additional rentals per month through the call center. Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.

Anne Ballard
President of Marketing, Training and Developmental Services at USG
“We use XpressCollect because it’s automated and our tenants make their payment immediately through the pay-by-phone service or click to call our office. My managers love it, because they don’t have to waste hours doing something they hate and our conversions on collections have grown exponentially.”

Jim Mooney
Director of Operations at Devon Self Storage
“The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”

Bruce Manring
Director of Operations at Devon Discount Storage
The efficiencies created through automation are unparalleled and we are extremely satisfied with the products and services offered by OpenTech Alliance. As a storage operator, we feel we can offer the highest level of convenience and service by leveraging the power of that technology.

Red Dot Storage
“With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later. Instead, they can make payments or rent units at their convenience.”

Phil French
President of Filco Limited, LLC.
We’re excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center. SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.

Carol Krendle
CEO-SkilCheck Services
“On days when I have other obligations, it’s nice to know INSOMNIAC is there to greet customers. In fact, the kiosk took five rentals on a recent Saturday.”

Beth Schroeder
A Place for Space
“The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”

Bruce Manring
Discount Storage
“INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”

Raymond E. McRae
Storage Solutions, Goodyear, AZ
“We love OpenTech’s kiosks because half of all of our rentals occur outside of office hours.”

John Leslie
Kentucky Avenue Self Storage
“Thanks to their technology, I’m looking at expanding my self-storage portfolio with properties I could not previously have operated profitably. INSOMNIAC changes the math and makes more facilities financially feasible.”

Kim McDaniel
Benco Mini Storage, Cleburne, TX
The OpenTech Call Center has contributed to an increase in revenue of about 20%. We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.

Anne Ballard
President of Marketing, Training and Developmental Services at USG
“In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”

John Bykowski
Clay Street Storage, Kissimmee, FL