View our past webinars:

Moderated by industry experts, our webinars provide in-depth information on the latest technology and tools to improve self-storage sales and customer convenience.

OpenTech IoE Platform and the Smart Connected Self Storage Facility

OpenTech IoEPresenters

Jon Loftin
Opentech Alliance
Vice President & Product Owner

Chuck Vion
SiteLink
Marketing Director

 

Description:

Some tech trends fizzle out and die, while others transform our world and how we live it. The Internet of Everything (IoE) platforms are re-inventing the self-storage industry to offer smart connected solutions. Learn how an IoE connected platform can provide actionable insights from all this data. This presentation will highlight some of these new developments and technology advancements as they relate to the self-storage business.

View the full webinar here…

OpenTech IoEOpenTech IoE and the Smart Connected Self Storage Facility

Presenter:

Jon Loftin
Opentech Alliance
Vice President & Product Owner

 

Description:

Do you utilize smart devices in your home to run more efficiently? Ever wonder how we can make these smart devices work in our storage facilities? Join Jon Loftin, Vice President at OpenTech Alliance as he introduces the Open IoE of smart connected self-storage solutions as well as our first solution, INSOMNIAC Centralized Intelligent Access (CIA).

View the full webinar here…

An Inside Look at a Self Storage Call Center

The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form

Presenters:
Robert Chiti – President and CEO at OpenTech Alliance
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage

Description:
Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more

Topics include:

– After-hours customer service
– Call and Marketing Source tracking
– Renting units over the phone
– Do It Yourself Call Center

The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too.

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All calls strategy.

Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing analysis/cost justification

Operating a facility with one person.

Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency

Analyzing your phone data for profit.

Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities

The kiosk advantage: self-storage operators unravel fact from fiction.

Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access to your property

Renting units online: is it for you?

Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider

OpenTech webinars are an excellent source of information for self-storage sales and marketing ideas. Sign up to register for future webinars.

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Whether you have a question about a webinar or need assistance viewing it, we can help. Just drop us a note or call us at:

800.481.7459

What our customers are saying

  • The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.
    Red Dot Storage
  • “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
    Bruce ManringDiscount Storage
  • Over the course of a year, the OpenTech call center contributed to an increase in occupancy from 71% to 82%, an all-time high.
    Blair ValkVice President of Operations at Assured Self Storage
  • “We love OpenTech’s kiosks because half of all of our rentals occur outside of office hours.”
    John LeslieKentucky Avenue Self Storage
  • We're excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! call center.  SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers.
    Carol KrendleCEO-SkilCheck Services