View our past webinars:
Moderated by industry experts, our webinars provide in-depth information on the latest technology and tools to improve self storage sales and customer convenience.
Presenters:
Joe Robinson
Simply Self Storage
SVP; Chief Marketing Officer
Dan Scaman
OpenTech Alliance
VP of Strategic Planning & Analysis
Description:
Every call is vital to the livelihood of your self storage facility. A quality call center can help you ensure every call is answered promptly, professionally and consistently. But as a reflection of your brand and extension of your office, it’s critical to evaluate which call center partner, and what solution, is right for you. Join us to explore the key components that were critical to Simply Self Storage’s decision to convert their call center management to INSOMNIAC Live!
View the full webinar here.
Presenters:
Jon Loftin
OpenTech Alliance
VP & IoE Product Owner
Dan Scaman
OpenTech Alliance
VP of Strategic Planning & Analysis
Description:
Access control is the front door to your property, when is the last time you evaluated your solution? In this webinar, you will learn 7 reasons why now is the time to upgrade your access control. We will go over the hidden costs you may not be aware of as well as highlight new ways access control data is enhancing customer experiences and providing operational insights.
View the full webinar here.
Presenters:
Bill Hoffman
OpenTech Alliance
Sr. VP of Sales & Marketing
Dan Scaman
OpenTech Alliance
VP of Strategic Planning & Analysis
Description:
We put a lot of time and money towards getting the phone to ring at our self storage facilities. Therefore, what happens when the phone rings should closely be evaluated to ensure you’re maximizing every opportunity with customers on the phone. In this webinar, you will learn 5 ways customer calls cost you money and ways to remedy those costs.
View the full webinar here.
Presenter:
Bill Hoffman
OpenTech Alliance
Sr. VP of Sales & Marketing
Description:
Self service kiosks have been implemented at self storage facilities for over 15 years. In this webinar, OpenTech Alliance reveals their new 20 Series line of kiosks and discusses ways in which self service kiosks can assist your facility.
View the full webinar here.
How Artificial Intelligence Can Enhance Your Self Storage Security
How Artificial Intelligence Can Enhance Your Self Storage Security
Presenters:
Bill Hoffman
OpenTech Alliance
Sr. VP of Sales & Marketing
Jon Loftin
OpenTech Alliance
VP & IoE Product Owner
Description:
This informative session will highlight how state of the art technology is now available that utilizes advanced AI and machine learning that prevents and deters crime, rather than just records it. This affordable and intelligent technology also can enhance your self storage customers’ onsite experience as it serves as an engaging platform that recognizes who is on property and can customize messages to tenants. Topics covered will include: How AI and machine learning can enhance and prevent crime at your self storage facility; learn ways to use this intelligent technology as a customer engagement strategy; and examples of how self storage operators are using this technology in the industry now.
View the full webinar here.
OpenTech IoE Platform and the Smart Connected Self Storage Facility
OpenTech IoE Platform and the Smart
Connected Self Storage Facility
Presenters
Jon Loftin
OpenTech Alliance
VP & IoE Product
Owner
Chuck Vion
SiteLink
Marketing Director
Description:
Some tech trends fizzle out and die, while others transform our world and how we live it. The Internet of Everything (IoE) platforms are re-inventing the self-storage industry to offer smart connected solutions. Learn how an IoE connected platform can provide actionable insights from all this data. This presentation will highlight some of these new developments and technology advancements as they relate to the self-storage business.
View the full webinar here…
OpenTech IoE and the Smart Connected Self Storage Facility
OpenTech IoE and the Smart Connected Self Storage Facility
Presenter:
Jon Loftin
OpenTech Alliance
VP & IoE Product Owner
Description:
Do you utilize smart devices in your home to run more efficiently? Ever wonder how we can make these smart devices work in our storage facilities? Join Jon Loftin, Vice President at OpenTech Alliance as he introduces the Open IoE of smart connected self-storage solutions as well as our first solution, INSOMNIAC Centralized Intelligent Access (CIA).
View the full webinar here…
An Inside Look at a Self Storage Call Center
The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage
Description: Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more
Topics include:
– After-hours customer service
– Call and Marketing Source
tracking – Renting units over the phone
– Do It Yourself Call Center
The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too. click here to view
All calls strategy.
Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing
analysis/cost justification
Operating a facility with one person.
Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency
Analyzing your phone data
for profit.
Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities
The kiosk advantage: self-storage operators unravel fact from fiction.
Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access
Renting units online: is it for you?
Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider
OpenTech webinars are an excellent source of information for self storage sales and marketing ideas. Sign up to register for future webinars.
Whether you have a question about a webinar or need assistance viewing it, we can help.
Just drop us a note or call us at:800.481.7459
