Watch past webinars:

Moderated by a number of industry experts our webinars provide in-depth information on the latest technology and tools to improve self-storage sales and customer convenience.

An Inside Look at a Self Storage Call Center

The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form

Presenters:
Robert Chiti – President and CEO at OpenTech Alliance
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage

Description:
Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more

Topics include:

– After-hours customer service
– Call and Marketing Source tracking
– Renting units over the phone
– Do It Yourself Call Center

The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too.

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All calls strategy.

Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing analysis/cost justification

Operating a facility with one person.

Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency

Analyzing your phone data for profit.

Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities

The kiosk advantage: self-storage operators unravel fact from fiction.

Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access to your property

Renting units online: is it for you?

Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider

OpenTech webinars are an excellent source of information for self-storage sales and marketing ideas. Sign up to register for future webinars.

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Whether you have a question about a webinar or need assistance viewing it, we can help. Just drop us a note or call us at:

800.481.7459

What our customers are saying

  • “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
    Bruce ManringDiscount Storage
  • “Thanks to their technology, I’m looking at expanding my self-storage portfolio with properties I could not previously have operated profitably. INSOMNIAC changes the math and makes more facilities financially feasible.”
    Kim McDanielBenco Mini Storage, Cleburne, TX
  • “OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”
    John LeslieKentucky Avenue Self Storage
  • “On days when I have other obligations, it’s nice to know INSOMNIAC is there to greet customers. In fact, the kiosk took five rentals on a recent Saturday.”
    Beth SchroederA Place for Space
  • “INSOMNIAC kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs.”
    Raymond E. McRaeStorage Solutions, Goodyear, AZ
  • "We use XpressCollect because it's automated and our tenants make their payment immediately through the pay-by-phone service or click to call our office.  My managers love it, because they don’t have to waste hours doing something they hate and our conversions on collections have grown exponentially.”
    Jim MooneyDirector of Operations at Devon Self Storage