“Open 24/7” is a significant concept for a self-storage business, and it’s becoming commonplace through the growing use of rental and payment stations onsite.  According to the 2013 Self-Storage Almanac, 9 percent of self-storage facilities in the U.S. are using kiosks.  That was up from 1.4 percent in 2011.

The kiosks serve as a right hand to on-site managers—covering busy times during business hours and automating operations for walk-in customers after hours.  Depending on the model, the kiosks can rent units and collect payments in the form of cash or checks; dispense locks; solicit insurance; and confirm identification.

How Do Kiosks Work?

The kiosks are designed to integrate with your property management software, enabling customers to rent units from inventory and apply a payment in real time.  Kiosks typically are installed at the welcome center or anchored to the ground outside a facility.

Much in the same way ATMs revolutionized the banking industry in the 1980s, self-storage kiosks can offer a competitive boost to self-storage facilities.  Many are bilingual, paperless, and offer two-way video consultations with a call center.

What’s not to like?

Recommended Posts


  1. Kiosk model in self storage facilities really helps people to have a better experience in much personal and efficient way.

  2. We know how self-storage kiosk market is booming. Many businesses are using the kiosk for their operation in various places and people are very much addicted to using kiosk stand placed in those areas.

Add a Comment

Your email address will not be published. Required fields are marked *