Industry Call Center Experiences Steady Growth as Top Operators Seek Quality of Service
PHOENIX, Arizona – September 4th, 2012 – OpenTech Alliance, Inc. announced that another leading self storage brand, Storage Pros Self Storage, has chosen the INSOMNIAC™ Live! Call Center as their remote assistant manager for their entire portfolio of owned and managed stores. Headquartered in Farmington Hills Michigan, Storage Pros Management LLC is a privately-held company that operates 50+ self storage facilities in 6 states throughout New England, the Midwest and the Southeast.
David M. Levenfeld, President and CEO of Storage Pros said, “On any given day, we have 50+ active managers on-site multitasking. We find it difficult to expect a high level of consistency and quality from our managers when they are attempting to answer phones while servicing clients, away from the desk, having lunch or when the office is closed. We feel that having centralized assistance, people positioned to answer and act immediately, will standardize our customer experience and improve efficiency at all of our sites.”
Ian Burnstein, co-founder and Chief Operating Officer of Storage Pros said, “We became an OpenTech customer last year when we purchased our first INSOMNIAC kiosk. Since then we have found OpenTech’s beliefs, vision, and integrity to align very well with ours. While their technology expertise and future direction for the LiveAgent!™ application is very impressive, the level of integration with our property management software, SiteLink Web Edition, convinced us make the decision to select OpenTech as our call center partner. “
The Self Storage Cloud service, LiveAgent!, gives OpenTech Storage Counselors; real-time access to Storage Pros unit inventory, pricing, business rules, competitive advantages and much more. It processes reservations, payments and soon rentals in real-time directly into the property management system at each facility in the Storage Pros network. In addition, it automatically pops the Storage Counselor screen with tenant information so the customer experience is similar to talking to on-site manager.
OpenTech is constantly enhancing and updating LiveAgent! with the ultimate goal of closing the information gap between on-site and off-site staff, thus creating mutual respect and confidence. “Our property managers are critical to the success of our businesses, so developing a strong bond between them and the OpenTech call center team is a must. We feel the LiveAgent! software ensures our managers and the OpenTech Storage Counselors are in sync,” added Burnstein.
Robert A. Chiti, President and CEO at OpenTech said, “Together, we have created a game-plan to assure Storage Pros that their calls are being serviced immediately and precisely in the manner that they expect. We are proud to have been selected to be their call center partner.”
About OpenTech Alliance, Inc. About OpenTech Alliance, Inc.: A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service automation through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center, INSOMNIAC Online web & mobile applications, LiveAgent! software products and the INSOMNIAC ILock system. OpenTech products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.