A representative from Rocket stated, “Prior to opening the facility in May of 2014, we were faced with the choice of budgeting for onsite labor or automation. We couldn’t afford to do both. In the end, our owners felt that the kiosk would provide a higher profit margin and valuation.”
Since then, the ownership group hasn’t looked back on that decision. The kiosk has performed 100 percent of all rentals and payments at the facility; leading them to over 95 percent occupancy in one year.
Located in San Diego, California, the 113 unit facility includes public easy access and a 24-7 INSOMNIAC Kiosk that is programmed to rent units, take payments, sell locks & insurance, verify identification and provide users with all the required leasing documentation at move-in. If help is needed, customer service is available with a live Storage Counselor via 2-way video at the kiosk.
According to SpareFoot, “The logic behind this current movement is that storage owners have the opportunity to make more efficient use of time and space.” And while most storage owners choose to operate with a manager onsite from 9-5, thousands have elected to do both (managers & kiosks).
WHAT IS DRIVING INNOVATION IN SS? SpareFoot said, “Tenants are driving the use of the kiosks. Mom works, Dad works, the kids are hauled from school, to band practice, and soccer games. Everybody is over-scheduled. If there’s something that can be done to make storing faster and easier, more tenants will use it.” While store managers are traditionally good at personal service, a growing number of properties understand the importance of the opposite as well… non-personal or remote service.
CAN YOU PUT YOUR FACILITY ON AUTO PILOT WITH A KIOSK? SpareFoot went to the streets last summer to report. Reaction among owners, managers and tenants on the kiosk ranged from marvel to skepticism.
Why We Do What We Do: Every day, OpenTech Alliance connects thousands of tenants with storage companies around the world. With over 4,000 daily transactions, the companies automated products and services helped store managers move-in over 100,000 tenants in 2014, generating over 100 million dollars in new sales revenue alone. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.