Even with an active team, catching every call can be challenging (or costly). 1 in 4 people use the phone to rent a new storage unit.
Let Uniti AI call center agents handle the front line so you can focus on operations without the fear of losing tenants.
60% of self storage customers rent from the first facility they can reach.
“Thank you for calling INSOMNIAC Self Storage.
My name is Megan.”
Uniti AI develops self storage AI voice agents that are trained to assist your tenants through the rental process, support questions, and escalate calls to a human when needed.
AI agents like Megan provide specialized 24/7 omnichannel support and never ask you to cover a shift.
Listen in on how Megan handles a new rental call and fields the various questions the prospect has as a new self storage customer.
With 12% of call center reservations happening after hours (2025 Self Storage White Paper), you could be missing potential revenue from missed calls.
AI call center agents capture every inbound call in real-time so you don’t have to dwell on potential revenue from missed leads.
Happy tenants lead to longer rentals, more referrals, and a stronger brand reputation. But providing 24/7 support can be costly.
AI agents give your tenants the support they need anytime, on any channel, without the cost of a full-time salary.
While Uniti’s AI agents do an amazing job of catching every lead and support call, it’s always great to have a human on standby.
Ensure your tenants always have access to the support they need with human escalation workflows.
Give your tenants the experience they want by meeting them where they are.
Uniti trains their self storage AI agents to respond via phone, email, text, and web chat to provide a full-service contact center that ensures every tenant receives frictionless support.
Megan isn’t a chatbot. She’s a full-time AI call center agent that can handle inbound communication from all of your available channels. She’s trained to field questions across channels while ensuring a clear pathway to a human Storage Counselor when needed. She saves you money on customer service and helps you cover the gaps during walkthroughs and after hours.
What happens when the AI agent gets a question they can’t handle? They whisper to a Live! Call Center agent.
The INSOMNIAC Live! Call Center is bridging the gap between AI and human communication with human escalation workflows that help your tenants reach a Live! Storage Counselor when needed.
Join our VP of Marketing, Kimberly Robinson, and Uniti AI’s Head of Sales, Maggie Bode, as they explore how our new partnership is bringing AI and Human agents together to build the ultimate self storage contact center.
“They can leverage AI to bring down their costs, but ultimately have a human to back things up when needed.”
– Francesco de Camilli, CEO and Co-Founder of Uniti AI
Our partnership with Uniti AI gives your teams the opportunity to provide a truly seamless experience for your tenants. With artificial intelligence at the forefront of technology, using an AI voice agent backed by Live! call center services is the next best step to future-proof your operations.
Discover how AI agents can provide a seamless tenant experience for your self storage renters.
With an omnichannel approach, your agent ensures your customers are taken care of from reservations to move out across every channel – from voice, to email, to text to web chat.
Request a demo to find out how AI can support your facility today.