Self Storage Software and Hardware FAQs
OpenTech Alliance Self Storage Software and Hardware FAQs
We’ve put together some commonly asked questions to give you more
information about OpenTech Alliance and the broad suite of products
and services we offer. Self storage owners and operators can find answers
about our technology solutions below. If you can’t find what you need, please contact our customer success team anytime for more information.
OpenTech can improve team productivity, rental procedures and facility management solutions through our software and services, including:
- Seamless, multi-location management through cloud-based INSOMNIAC® CIA access control
- Streamlined sales and customer service using our Live! Call Center Solutions
- 24/7 storage unit rentals with our self storage kiosks
- Automated payments, self storage marketing, security solutions, unit auctions and more!
No matter what stage your self storage business or facilities are in, you can simplify your operations and fill unit vacancies with OpenTech Alliance technology.
Products & Service FAQs
Access Control | CIA
Our access control system addresses issues with older PC-based systems to improve your current access control protocols and integrates with existing hardware (or upgraded gate access control keypads) to streamline facility upgrades. INSOMNIAC® CIA also provides facility owners with key insights into user behaviors with real-time data visualization, access control keypads and reporting thanks to integration with the OpenTech IoE Control Center.
OpenTech’s system can assist you with everything from theft prevention and tenant activity/behavior to water/moisture detection and HVAC control. CIA grants you access to the OpenTech IoE, a smart platform to help you integrate any software, service or device for greater operational insights and control. Connect your access control, security, unit alarms, thermostats, call center and more for a seamless customer experience and critical business insights. Check out existing solutions uniquely designed for the self storage industry, and learn which of your third-party technology is currently compatible with our ecosystem of smart storage solutions.
Live! Call Center Solutions
INSOMNIAC® Live! Call Center Solutions are here to provide the support your facilities need. Our call center solutions can backup your team on facility inquiries, provide assistance on unit reservations and ensure that no call goes unanswered. Our highly
trained team can help answer tenant inquiries regarding your facility hours, complete rental sales, provide information regarding unit capacity, outline facility information, handle payments and more.
With 24/7 service available, highly trained agents and multiple support options (voicemail, chat, text and email), your facility will be equipped with the frontline support you need.
Yes! Our Storage Counselors are available to handle calls 24/7, to give you peace of mind to know that every call to your facility will be answered. Just need extra or after-hours support? We have a range of customizable call plans to supplement your team when volume is high or your self storage office is closed, as well as technology solutions to assist your internal call operations. Check out our available services today, or connect with a self storage guru now to discuss which plan may be right for your facility.
How can I be sure that the INSOMNIAC® Live! Call Center team will answer facility-related questions accurately?
Our professional Storage Counselors are highly trained and have the self storage industry expertise required to assist current and potential customers. During the initial onboarding, our Storage Counselors will take the time to get to know your facilities in-depth and host regular call calibrations to review facility changes and audit current processes to ensure streamlined and accurate brand representation.
With extensive conversion training and real-time access to your property details, our team is here to not only address inquiries and feedback but also improve your rental conversions through effective sales and rental acquisition. All calls are answered quickly and consistently by bilingual industry specialists and are recorded for quality assurance.
Yes! Our Live! RemoteManager, Cloud Communications and INSOMNIAC® Live! Call Center Solutions can outfit your facilities with the sales and customer service solutions you need — no on-site facility manager required! Learn more about our services here.
Self Storage Kiosks
All of our self-service kiosks are capable of integrating directly with your existing property management software to create a smooth transition for facility managers to offer an easy, contactless rental experience. Our touchscreen self storage kiosks include a number of features to support a frictionless renter experience, including a virtual manager, easy unit availability viewing and renting, customer support and unit payment options. Renters can make payments, find support, rent units, update their accounts and even receive Live Help via video chat at any time.
Review our storage kiosk best practices today for easy tips to create a customer experience that integrates the kiosk as a seamless part of your operation.
You can purchase a self-service kiosk today for as little as $6100. Our self storage kiosks range from full-service storage automation to compact models to align with the unique needs of your operation. Compare available features by model and price, and calculate your potential return with our ROI calculator to see how each storage kiosk can benefit your business.
Customer Acquisition Services
Self storage facility owners and managers can choose from many services, including:
- Self storage-focused SEO (search engine optimization) to improve your Google
- PPC (paid advertising) and paid social media advertising to fill units and promote
- Organic social media services to connect with renters
- Content marketing to update your online content
- Graphic design to update your visual advertising or branding
- Email marketing to maintain connections with renters
- Websites to enable you to rent online to customers 24/7
Facility owners can enjoy a myriad of benefits from self storage marketing regardless of the services they choose or their goals. Many facility owners need extra help to fill your available spaces and can benefit from paid advertising to drive potential renters to find your facilities near them and rent online or through your available contact information. Other self storage facilities may want to connect with their community and will reap the rewards of an active, online presence. So, if you need help finding renters, filling your units or updating your website or branding, then contact us today for your free marketing analysis!
Everyone can benefit from self storage marketing, even if your self storage facility is at full capacity. It’s a common misconception that only struggling self storage businesses need digital marketing. Even successful facilities can improve their online presence with the help of self storage marketing professionals. Whether you need a full-service team or just a little extra help, you’ll have a strategic partner to help support your customer acquisition and marketing goals.
If you need to fill your units, improve your organic online presence or local reputation for rainy days, then our Customer Acquisition Services are right for you.
Many digital marketing agencies will take on a number of different clients in various industries. While many of the principles of marketing still apply to these brands and industries, some may incorporate a one-size-fits-all approach.
Our Customer Acquisition Services team is exclusively comprised of self storage digital marketers. Each self storage marketing service incorporates years of storage experience into every strategy. This equips facility owners with the best results possible from customized plans designed to effectively fill units at higher values, showcase facilities and increase positive online visibility.
XpressPay | XpressCollect Automated Self Storage Collections
While XpressPay and XpressCollect offer a ton of convenient features for renters, it’s important to address all of the benefits our storage collection system offers facility owners, managers and employees. Self storage business owners can:
- Save time
- Promote productivity
- Free up phone lines for potential sales
- Manage and reduce delinquent units and accounts
- Service bilingual renters
- View caller information and call data
- Enjoy additional fraud protection
- Accept rental acquisitions and payments for multiple units
And much more!
Security Monitoring SmartEye
Yes! INSOMNIAC® SmartEye self storage security systems can monitor your facilities wherever you have cameras installed 24/7 to give you the peace of mind that your assets are protected through our system.
Our AI and machine learning self storage security solutions can be programmed to monitor and prevent a variety of incidents based on your facility needs, including:
- Trespassing and intrusions
- Unit break-ins
- After-hours tenant access
- False alarms
- Vandalism and theft
ARS | Storage Treasures: Online Auctions
You manage online storage auctions the same way you manage a traditional storage lien sale — with a few minor exceptions. To get started, register your facility on StorageTreasure.com or contact your Business Development Manager to set up your account. Follow the timeline dictated by your state’s lien laws, prepare your lien documents, and set your auction date to fall on the date of sale. Check your self storage lien laws to see if you can run your ad in any commercially reasonable manner to see if your online auction listing can serve as your public notice. Review this and other best practice tips in the Storage Treasures Help Center to learn how to get the highest return from your online storage auctions.
Operators report several benefits from switching from live to online storage auctions, including higher sale prices, greater lien loss recovery and a streamlined auction process. Review industry case studies, ancillary services and additional benefits and features here.
Each state’s storage lien laws are different. Make sure you review the laws for your state before you get started. Then, prepare your lien documents, include your Notice of Lien and any supporting information or searches. Subscribe to our Auctioneer Webinar Series for invites to monthly sessions to help you avoid common storage auction mistakes, or catch up on past episodes today.
If you have several auctions each month, new team members or just want a second set of eyes-on, consider adding OpenTech’s Auction Review Service (ARS) to your account for added protection. A StorageTreasures add-on, ARS provides professional reviews, ongoing training and monetary support in the event of errors. Easy to manage from your StorageTreasures dashboard, you will simply navigate to the tab labeled ‘Draft Auctions’ and upload your lien file(s) when you create your auction listing. Our team will review your files to ensure they’re compliant with the storage lien laws of your state. You can view the progress of your files on your online dashboard and see what files have been approved or rejected.
If all of your files have been approved, then you’re good to go! For more details or to get started, visit us here.
Yes. Before you get started listing your units with StorageTreasures, please check out recent changes to self storage lien laws in Alabama, Kansas, and Virginia here, and Arkansas, Utah, North Dakota and Kentucky here. For all other states and for more information, please visit the storage auctions help center here.
How do you manage delinquent storage units? StorageTreasures online storage auctions can help you attract bidders, recover delinquent rental costs, access the largest bidder base in the self-storage industry and receive assistance from licensed auctioneers on lien laws. Check out our page for more details.
OpenTech IoE Facility Management Platform
Check out how the OpenTech IoE can increase your revenue, improve visibility and more in our full video here.
Do you want to expand your business and enhance your knowledge of industry-leading self storage solutions? OpenTech partners with experienced dealers to sell and install our expanding product lines.
Join the OpenTech Authorized Dealer Network today in two simple steps:
- Register on our website here;
- Then scroll down to sign up for our free, online 4-part dealer training.