Managing INSOMNIAC Kiosks just got easier and more efficient!
PHOENIX, Arizona – August 31, 2010 – OpenTech announced that they are launching the company’s new ISeries™ kiosk management services at the Self Storage Association’s Fall Conference and Tradeshow in Las Vegas this week (Booth 315,317,319 & 321). The ISeries will now be available to all customers on the Maintenance and Warranty Services (MWS) program at no additional charge. The ISeries Services include IReplay™, IMobile™, and IRemote™. These new services make it simple for self storage operators to manage their business more effectively from virtually anywhere they have internet or cellular service.
“We feel the financial pain self storage operators are going through, so we are doing our part by continuing to deliver new innovative solutions to our customers without increasing their costs,” stated Robert A. Chiti, President and CEO of OpenTech Alliance, Inc.
IReplay – allows self storage operators to do something they don’t even do at their counter – see and hear the interaction and experience their customers have when renting a unit or making a payment. When a customer uses a kiosk, their entire transaction is recorded and stored for review. The kiosk records the screens as well as the customer and compiles it with the information entered into the kiosk. The IReplay of the transaction is accessed through the online reporting system and can even be shared with others via email.
“We have 5 INSOMNIAC kiosks, and we are evaluating them to see if we can use them at more of our facilities. The IReplay capability allows us to see, listen and learn what our customers are doing at our kiosks, and it is helping us understand what changes we can make to the kiosk configuration and our operations to make the rental process easier,” said Meisha Wilson, Vice President for Hide-Away Storage.
IMobile – allows busy self storage operators to use their phone to manage their business. Self storage operators can view kiosk transaction reports (including IReplays on phones that support Flash), see when new units are rented or payments are made, change settings, contact OpenTech technical support and even control the kiosk in real-time using IRemote. With IMobile, managers and owners that cannot be at their property or in front of a computer all of the time can still manage their business as if they were there.
“I am on the road visiting facilities constantly. IMobile has made it much easier for me to keep track of how our facilities are performing, no matter where I am, without having to boot up my laptop. I use it regularly to get the information I need quickly”, explained Ryan Rogers, Vice President for Dahn Corporation.
IRemote – allows self storage operators to help a customer while he or she is standing at the kiosk. Sometimes customers get stuck during a transaction (typically trying to login to make a payment). IRemote gives operators the ability to see the transaction and where the customer is having difficulty. Operators are then able to take control of the kiosk and enter the needed data – adding a whole new dimension to customer service.
“As part of our Live! Megan service, which is included in the MWS program at no charge, we receive calls from customers standing at the kiosk. The IRemote service allows our agents to assist customers and walk them through a rental quickly and efficiently. It is fun to hear their amazement when we remotely control the kiosk as we talk with them,” commented Cynthia Abraham, Vice President of OpenTech Alliance and General Manager of the INSOMNIAC Live! Call Center.
The ISeries is just another example of how OpenTech continues on its promise to deliver more to their customers. This technology will change the way operators are able to manage their facilities – adding convenience and customer service. “The company is growing by listening to our customers,” said Chiti. “And we’ll never stop doing that.”
OpenTech Alliance, Inc. is the leading developer of innovative solutions for the self storage industry. The company’s products and services include seven models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech solutions improve customer convenience, reduce operating costs and increase revenues for self-storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.