PHOENIX, Arizona – June 29, 2014 – OpenTech Alliance, Inc. announced they have published the 2014 Self Service Technology White Paper. The 6th edition issue continues to report ongoing statistics and industry trends related to the use of self-service automation and technology throughout self-storage.
Emphasizing the growth of automation at self-storage facilities, INSOMNIAC® kiosks have exceeded $121 million in total rental fees collected since the report was established. Moreover, customers in 2013 used kiosks to rent 34,335 storage units, make 248,838 payments, and purchase 12,669 locks. This equates to $27,408,773 in self-service move-in, payment and merchandise transactions through kiosks in 2013. The tables below illustrate kiosk transactions of new move-ins and payments made throughout 2013.
In an ongoing effort to be transparent, the white paper was outsourced and co-authored by a number of industry professionals to reveal how self-storage owners can evaluate efficiencies and returns on investing in technology and automation. The annual report and analysis was originated in 2008 to provide OpenTech kiosk owners with performance comparisons aligned with the aggregate results of all kiosks throughout the INSOMNIAC network.
The newest study shows firsthand how facilities are benefiting from OpenTech’s point-of-sale kiosks, and now includes data on the INSOMNIAC Live! Call Center and INSOMNIAC Online, their web based rental solution (PC & Mobile). The complete 2014 Self Service Technology White Paper is available for download at the company website or by clicking here
About OpenTech Alliance, Inc: Celebrating a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Press Contact:
Mike Sawyer, Director of Marketing OpenTech Alliance, Inc. 602.324.8655 msawyer@opentechalliance.com
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.
