PHOENIX, Arizona – September 8th, 2015 –OpenTech Alliance and StorageMart, the owners of the INSOMNIAC Live! call center and PhoneSmart call center respectively, announced today at the SSA 2015 Fall Conference that they have reached an agreement to merge their third party call centers before the end of the year. The financial terms of the merger were not disclosed.
Over the next few months the OpenTech and PhoneSmart teams will work together to combine each companies’ best practices, technology, self storage experience, processes and people to form a combined call center made up of the best of each. The merged operation will use the INSOMNIAC Live! brand.
“We have always had the utmost respect for the StorageMart and PhoneSmart organizations. They have years of experience operating a call center in our industry and even more time operating self storage facilities. Their experience is invaluable in our mission to build the highest quality call center in the industry”, said Robert Chiti, OpenTech President and CEO.
“The storage industry is becoming ever more competitive, therefore, PhoneSmart has made the decision to exit the third party call center business in order to focus exclusively on StorageMart branded stores. Our customers are the greatest, but long term the advantages of OpenTech’s technology platform cannot be denied. We felt it was best for us and our customers to combine our third party call center with OpenTech. We have been looking for ways to work together for several years and now the timing is right”, commented Cris Burnam, StorageMart President.
To learn more about OpenTech’s products and services stop by the OpenTech both #635 – 641 or the PhoneSmart booth #430 at the SSA Fall Tradeshow.
Why We Do What We Do: Every day, OpenTech Alliance connects thousands of tenants with storage companies around the world. With over 4,000 daily transactions, the companies automated products and services helped store managers move-in over 100,000 tenants in 2014, generating over 100 million dollars in new sales revenue alone. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.