Kiosks have been an integral part of successful self storage operations for the last 16 years. No self-service option offers a one-stop, full-service alternative for the industry like a kiosk – offering all the features and functionality of a person (without the need to talk to one), while providing greater convenience, a better overall experience, and a drastic reduction in costs and risk.Continue reading
Call Center Integration Provides Central Self Storage Tenant With World-Class Customer Service
October 18th, 2018 – Phoenix, AZ, OpenTech Alliance, the leading developer of innovative technology solutions for the self-storage industry announced their OpenTech IoE Call Center integration is being effectively used to assist self-storage tenants. The integration between the INSOMNIAC CIA and Call Center operations was launched in August.
The Call Center integration allows Storage Counselors to remotely control access to a storage facility using INSOMNIAC CIA and offer a higher level of customer service by assisting tenants that are having problems while at the facility. Joseph Webb-Perinoni, Sr. Regional Manager for the Pegasus Group commented, “Recently at one of our locations a customer was stuck behind the gate after hours, the Call Center agent was able to assist her immediately by opening the gate and providing her with world-class customer service.”
“The tenant was extremely grateful I was able to assist her, she thought she could have been stuck in all night!”, stated Brianna Webb, INSOMNIAC Live! Team Leader. She added, “Since going through the CIA training I have been so excited about this new feature and it is a game changer providing me the tools to give the tenant excellent customer service.”
“By empowering the Call Center staff with tenant data and the ability to remotely control access to the facility through our cloud-based Access Control solution INSOMNIAC CIA, we are creating happier tenants, eliminating possible negative social media reviews for facilities, and making self-storage simpler to use,” stated Robert A. Chiti, OpenTech President and CEO.
This is OpenTech’s third integration module available at no additional charge. The Call Center Integration module, the Amazon’s Alexa and the HVAC Integration launched in August are three of many third-party devices and related systems to be supported by the OpenTech IoE platform.
Staying true to their commitment of “Open” solutions, OpenTech is offering the call center integration module to third party and internal call centers as well. To find out how out more about the Call Center Integration or the INSOMNIAC CIA, contact OpenTech Alliance.
Mid Atlantic Entry Systems Chooses INSOMNIAC CIA as Their Preferred Self-Storage Access Control Solution
October 16, 2018– Phoenix, AZ. OpenTech Alliance, Inc. announced Mid Atlantic Entry Systems, Inc, headquartered in Mechanicsville, Virginia, a field service company that has supported Self-Storage operators with their access control and perimeter security needs for over 28 years has become an OpenTech Channel Partner. Tim Morgan acquired the company 3 years ago after working 20 years for Mid Atlantic, Inc. Having seen the company go through expansions and technology advancements he was elated at the opportunity to own and manage the business.
Mid Atlantic, Inc., and OpenTech Alliance have had a relationship for years and Tim was excited to see the launch of the industry’s first cloud-based INSOMNIAC CIA Access Control solution. “In today’s competitive environment we wanted to offer our customers more options,” stated Tim. “We immediately fell in love with the equipment, in fact, I personally installed the first systems at self-storage facilities, so I could see first-hand how easy it is to install. The ease of the retrofit by utilizing the existing wires made the upgrade install simple.” Tim continued, “We are excited for all the recent integrations to the OpenTech IoE including HVAC control and business expansion efforts this partnership has brought to our company.”
Gary Carland, Channel Development Manager for OpenTech Alliance, emphasized the point, “Every technology we develop is designed entirely to help self-storage operators, and in this case our dealers work smarter and more efficiently.” Gary added, “Due to the easy installation process, INSOMNIAC CIA saves both the installer and customer time and money.” Tim commented, “Technical Support is really where we noticed a night and day difference!” “With the other industry Access Control providers, we would wait a long time to be contacted, despite the fact we pay for rapid support.” “With OpenTech, we do an install, get on the phone and directly speak with Tech Support, and it’s all a very straightforward process.”
To learn more about the OpenTech Alliance Channel Partner opportunities, contact Gary Carland at firstname.lastname@example.org or 828.551.1210.
Public Storage Selects OpenTech Alliance’s Centralized Intelligent Access (CIA) Solution
Phoenix, AZ – July 18, 2018 OpenTech Alliance, the leading developer of innovative technology solutions for the self-storage industry announced Public Storage, the world’s largest self storage operator with over 2,375 facilities, is implementing OpenTech’s cloud based property access control solution, INSOMNIAC CIA, at 850 locations.
This is the first of many smart-connected solutions built on OpenTech’s IoE Platform. OpenTech’s IoE platform was developed internally by OpenTech exclusively for the self-storage industry. The IoE platform is open so it can work with all kinds of devices such as kiosks, robots, video door bells, thermostats, lighting, cameras, Bluetooth wireless unit locks, drones, water flow meters and valves, and even the popular Alexa. The integration does not stop at devices, it also integrates with other software programs like property management systems, mobile apps, and call centers.
“We enjoy partnering with large operators to develop innovate solutions for the entire industry. Our goal is to be a self-storage operator’s innovation partner and that is what Public Storage was looking for. Their requirements included the highest level of security, scalability, and openness at the lowest cost, so we are sure other operators are going to be happy with what we have developed”, stated Robert A Chiti, OpenTech President and CEO.
INSOMNIAC CIA has a LifeTime Protection plan that includes:
- Industry leading customer support so operators to talk directly with a technician whenever they need help.
- Full product warranty including damage from lightning.
- Software subscription for the OpenTech IoE Control Center so operators can customize the technology to meet their needs as well as provide an instant overview of the status of all properties in their portfolio. The IoE Control Center includes an enterprise data store, business analytics, and a customizable notification service.
- Storage Genie, a comprehensive mobile app that gives tenants a hands-free method of opening the gate, making payments, contacting the facility, and much more without requiring the facility to setup static IP addresses or open ports on their network.
More information on the OpenTech solutions can be found at www.opentechalliance.com or by calling 602.749.9370.