Kiosk Responsible for 99% Occupancy at 400 Unit Storage Facility

Kiosk Responsible for 99% Occupancy at 400 Unit Storage Facility

PHOENIX, Arizona – November 21st, 2014 – OpenTech Alliance, Inc. announced today that Champlain Valley Self Storage continues to maintain an occupancy rate of over 99% since installing their INSOMNIAC™ kiosk. Managing Members Brett Clace and Steve Kolvoord put the automated business model into practice in November of 2012 as a strategy to drive revenue and better compete by being the first in their marketplace to offer tenants 24 hour service.

“We purchased both the 177 unit facility and kiosk two years ago. Today, at nearly 400 units, our facility continues to grow and the kiosk alone keeps us at 100% occupied on a regular basis. Consumer barriers to doing business with our facility after hours, or when a manager is not available were nearly eliminated the day we opened. The kiosk is a great benefit to our tenants,” said Brett.

Current statistics show that over 30% of all new move-ins happen outside normal 9-5 business hours at Champlain. “Our kiosk reports demonstrate that incremental rental opportunities would be missed if we did not have the kiosk,” added Brett.

Located near the town of Essex Junction in Vermont, Clace & Kolvoord oversee the facility on a part time basis. The kiosk acts as a full-time manager while the two focus on other businesses and projects related to the continued expansion of units. The two have weighed the return of investing in the kiosk on reduced labor costs, better operations, more accurate book keeping, improved cash flow and better customer service.

“Sustaining occupancy at 100% is great, but the added win is the $25,000+ we are saving each year on payroll, insurance and benefits. Also, the ROI was instant and with the kiosk, we are not tied down to days, nights and weekends in the storage office. The aftereffect is a huge benefit for us,” said Steve.

About OpenTech Alliance, Inc: Celebrating over a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Call Center Helps Top Texas Operator Reach All-Time High in Occupancy

OpenTech Alliance, Inc. announced today, from the TSSA Annual Conference that Assured Self Storage reported statistics on their portfolio of properties that highlight the performance of INSOMNIAC™ Live!, the Self-Storage Call Center. “Over the course of a year, the OpenTech call center contributed to an increase in occupancy from 71% to 82%, an all-time high,” said Blair Valk, Vice President of Operations at Assured.

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OpenTech Launches New Call Center Tool – ICARE About Quality

OpenTech Launches New Call Center Tool – ICARE About Quality

PHOENIX, Arizona – September 10th, 2014 – OpenTech Alliance, Inc. announced today, from the SSA Conference and Tradeshow in Las Vegas, the launch of their new internally developed call review and rating tool – ICARE About Quality. The investment made by OpenTech to develop this technology further demonstrates their commitment to being the BEST call center in the self storage industry.

ICARE, a free tool for all INSOMNIAC Live! customers, was designed to provide self storage managers and call center QA staff, Team Leaders and Self Storage Counselors themselves a simple way to listen to call recordings and provide valuable feedback about how calls are handled. Calls are rated based on the adherence to call flow and behavior of the Storage Counselor. The results of the ratings are used by OpenTech’s training department to tailor coaching sessions for individual Storage Counselors in order to help them rent more units and service tenants with the highest level of quality.

Robert Chiti, President and CEO at OpenTech said, “Being the best at something is never easy. After 5 years of operating a call center in the self storage business, one of the most important lessons we have learned is we can never stop improving. With ICARE, we are building upon our transparent culture of proactively seeking input from our customers and using that input to build a better company.”

While OpenTech was founded back in 2003, it continues to be one of the most progressive technology companies in all of self-storage. Chiti attributes the company’s success and growth to one of the company’s core values, “Caring.”

About OpenTech Alliance, Inc: Celebrating over a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Completes Purchase of TXT Collector

OpenTech Completes Purchase of TXT Collector

PHOENIX, Arizona – September 9th, 2014 – Today at the SSA Tradeshow in Las Vegas, OpenTech Alliance, Inc. today announced the completed acquisition of TXT Collector and simultaneous launch of XpressCollect, a new Text Messaging (SMS) Self Storage Cloud service that automates the collection process for self-storage owners. SMS is the latest in technology when sending payment reminders and past due lease notices because most tenants always have their mobile device in hand. At a fraction of the cost of robotic calls or do-it-yourself collections, the solution is already producing a significant lift in call-backs and a dramatic increase in interactive responses for tenant communications.

Jim Mooney, Director of Operations at Devon Self Storage said, “We use XpressCollect because the automation allows us to reach a large number of customers at one time.” Mooney added that texting is also far more considerate to his customers, “Tenants are not always in a place where they can talk by phone, especially during the awkward setting of a collection call. The service lets the tenant control directly how and when the message interaction occurs without feeling hassled or judged during the process.” Tenants make their payment immediately thru the service on their phone or click to call the office to pay. “Managers love it, because they don’t have to waste hours doing something they hate.”

The effect of XpressCollect has been demonstrated to be immediate and easy to measure. Mooney said, “With facilities that span over 15 states, once our managers focused on getting our tenants mobile numbers into SiteLink correctly our conversion rates on collections grew exponentially on a month to month basis and our collection dollars have nearly doubled.” As more managers and owners look for easier solutions to streamline collections, automating accounts payable enables staff to offload manual collection tasks; resulting in improved cash flow at much lower costs than doing it manually.

Robert Chiti, President and CEO at OpenTech said, “Nobody likes making collection calls and now managers don’t have to. Our plan over the next few months is to invest heavily in development resources to integrate the texting technology into our Self Storage Cloud platform and create several new features that will deliver even more value to self storage managers. Our products have not always made us a manger favorite, kiosk specifically, but we are hoping XpressCollect will reinforce our mission of helping them to be more productive and not trying to take their job.”

OpenTech is offering current customers a FREE trial of XpressCollect until 2015. Starting in 2015 the monthly fee for the service will be $39 for operators that use another OpenTech product or service and $49 for the stand alone service. Visit our website today for details about the service or call 800.481.7459 to get started using XpressCollect so you managers never have to make another collections call!

About OpenTech Alliance, Inc: Celebrating over a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech and PTI Australasia Partner to Serve Overseas Markets

OpenTech and PTI Australasia Partner to Serve Overseas Markets

PHOENIX, Arizona/US – August 4th, 2014 – OpenTech Alliance, Inc., a US based technology company, announced today that it has entered into an international distribution agreement with PTI Australasia, a wholly owned subsidiary of Steel Storage Holdings. The partnership capitalizes on PTI Australasia’s 20 years of experience in the Australia and Asian region supplying access systems to self storage facilities and OpenTech’s 11 years of experience developing its INSOMNIAC self-service kiosk solution. Together the companies will bring the latest in automation to the Australasian, Southeast Asia and Middle East markets.

PTI Australasia will sell and service a line of INSOMNIAC self-service kiosks designed specifically for the respective markets. The self-service kiosk allows customers to rent a self-storage space, make a rental payment (with cash, or credit card), purchase a lock, check their balance, and purchase tenant insurance while the on-site management is not available or the office is closed. The INSOMNIAC software integrates with leading property management software such as SiteLink.

Steel Storage Executive Chairman, Jon Perrins, the driving force behind the deal, said “We have been watching OpenTech for several years, they have continuously improved their products by listening to their customer base, but what they were missing in our part of the world was local expertise, which is where PTI Australasia comes in. We are excited to be partnering with them on this side of the globe and feel our customers will be too.”

Mike Connolly, Executive Vice President of Business Development for OpenTech Alliance, Inc. says investing in the Australasian, Middle East and Southeast Asian market is as part of the companies’ long term global strategy. “Prior to the recession in 2009 we installed a few kiosks in Australia, New Zealand and Hong Kong, but we were not able to consistently provide the same high level of customer service we offer in North America, so we retreated. As a result of the success we are having again domestically and the confidence we have in the PTI Australasia organization, we are ready to take another run at expanding our footprint globally.”

About OpenTech Alliance, Inc.: Celebrating over a decade of service to the Self Storage industry, OpenTech provides solutions that connect storage owners with new and existing tenants through their automated kiosks, call center services, and online rental solutions. The company’s solutions increase revenues, reduce operating costs, and improve customer convenience. A place to find reliable, around-the-clock service and support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click OpenTechAlliance.com or (602) 749-9370.

Press Contacts:
OpenTech Alliance, Inc.
Mike Sawyer, Director of Marketing
+1 602.324.8655 msawyer@opentechalliance.com

PTI Australasia
Ben Parsad, Manager – Sales & Technical Support
+61 7 3216 5524 Ben.Parsad@ptiaustralasia.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660. # # #

Tax Savings Announcement

BIG Deductions for Self Storage

PHOENIX, Arizona – August, 1st, 2014 – OpenTech Alliance, Inc. announced INSOMNIAC™ Kiosks and the automated ILock Access & Security system both qualify for additional tax deductions under Section 179. Section 179 is an IRS tax code that allows you to deduct the purchase or lease price of technology (hardware and software) either paid for or financed during 2014. The allowance is also very useful when you are using cost segregation and the property you are using is not “original use”.

One of the biggest deductions available to small businesses (100% first year write-off), the Tax Act effectively reduces the cost of a purchase by 35%. If you have been thinking about buying a kiosk or automated access / security equipment for your storage facility, now may be the time to act and get a great tax deduction.

INSOMNIAC Kiosks range in pricing from $1,500 to $18,000. Under Section 179, a purchase will yield savings that run from $525 up to $6,300 per kiosk. The following is an example of tax savings related to the purchase of an INSOMNIAC 570 kiosk. Also illustrated is a case in savings connected with the purchase of the INSOMNIAC ILock System (200 unit doors).

Sec 179 2014

Although it can be used by large businesses, the original intention of including the Section 179 in the recent Stimulus Bills was to be a tax relief and incentive for small businesses. The maximum deduction for 2014 is $25,000, however speculative modifications are being forecasted to raise the incentive up to post-recessional levels of $500,000 to incentivize the storage REIT’s as well.

What’s the point of section 179? The government is trying to stimulate the economy by encouraging business spending. Section 179 is your portion of the government bail-out. But there is a catch. To qualify for the deduction, a kiosk and or locking system must be in operation by the end of the 2014 calendar year. Taking advantage of this tax savings may just be the best financial decision you make in 2014. Only 106 Working Days until Section 179 Deadline… to learn more about Section 179, visit www.section179.org or contact your personal accountant.

About OpenTech Alliance, Inc: Celebrating over a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Acquiring SMS Solution TXTCollector

OpenTech Acquiring SMS Solution TXTCollector

PHOENIX, Arizona – July 17th, 2014 – OpenTech Alliance, Inc. today announced that they have entered into an agreement to acquire TXTCollector, from Hub Media Marketing, the makers of Text Messaging software that automates the collections of past due balances in the self-storage marketplace. Terms of the deal, which is the company’s 2nd acquisition in 2014, were undisclosed. The transaction is expected to close by the end of Q3 in 2014.

Text Messaging (SMS) is at the forefront in technology when transmitting payment reminders, past due notices, and or auction alerts to tenants. With eight times the response rate of email, and a much less disruptive experience for the recipient than robo-calls, the collections service has proven to be one of the most reliable and productive methods of communication with tenants.

Robert Chiti, President and CEO at OpenTech said, “Our strategy is to grow our company thru internal development, acquisition and partnerships. TXTCollector has a rapidly growing user base because it does not require any manager intervention, it is easily customizable and in many ways performs better than a collections agency. We are excited to add it to our platform and integrate it with the rest of our services. We feel it will be a solid foundation from which to develop new SMS services outside of just collections for the self storage industry.”

About OpenTech Alliance, Inc: Celebrating a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Selected as Top Company to Work for in Arizona

PHOENIX, Arizona – July 4th, 2014 – OpenTech Alliance Inc, today announced that the company was chosen as one of the top employers to work for in the state of Arizona. The awards program, conducted by CareerBuilder (America’s largest online jobsite) and Republic Media (The Arizona Republic Newspaper), was designed to honor the best employers in Arizona that benefit employees. A total of 75 companies were selected based on a combination of overall satisfaction scores from an Employee Engagement Survey and evaluation from a third party questionnaire. Survey assessments encompassed topics related to HR programs, benefits, diversity, workplace-culture and employee satisfaction.

“We feel attracting and retaining talented employees is more critical than attracting and retaining customers, no offense to our customers. Our people are what make OpenTech successful and why we continue to deliver innovative solutions that improve the financial performance of self storage operators across the globe. It is their passion to provide the highest level of customer service in the industry that makes our company so special,” said Robert Chiti, President and CEO at OpenTech.

“We are proud that our employees feel so good about working at OpenTech, even though we do not buy them lunch every day or throw beer parties at the office. Their motivation is more serious. They are working on developing their skills and accomplishing their goals. Our culture is based on Doing It Right and Continuous Improvement which is evident in all of our employee’s behavior. They give it their all because they want to make the life of our customers, and their customers, simpler and less stressful,” smiled Chiti.

When asked about the chances of obtaining a position at OpenTech, Suzi Ocello, PHR, Director of Operations said, “If you align with our core values, truly believe in doing it right and have a strong desire to continuously improve yourself, OpenTech has a spot for you on our team. Of course we also have fun here, but it is more about enjoying the rewards of going above and beyond, not just for showing up. Our commitment to our employees includes lots of perks as well as opportunities to grow both personally and professionally.”

Winners were announced at a “Top Companies” breakfast reception June 27th, and the full list and related stories appeared in a special supplement inserted in the June 29th, edition of The Arizona Republic Newspaper and online website at bestcompaniesaz.com.

About OpenTech Alliance, Inc: Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech Alliance has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Collects $42 Million in 2013

PHOENIX, Arizona – June 29, 2014 – OpenTech Alliance, Inc. announced they have published the 2014 Self Service Technology White Paper. The 6th edition issue continues to report ongoing statistics and industry trends related to the use of self-service automation and technology throughout self-storage.

Emphasizing the growth of automation at self-storage facilities, INSOMNIAC™ kiosks have exceeded $121 million in total rental fees collected since the report was established. Moreover, customers in 2013 used kiosks to rent 34,335 storage units, make 248,838 payments, and purchase 12,669 locks. This equates to $27,408,773 in self-service move-in, payment and merchandise transactions through kiosks in 2013. The tables below illustrate kiosk transactions of new move-ins and payments made throughout 2013.

PR132014WhitepaperRelease

In an ongoing effort to be transparent, the white paper was outsourced and co-authored by a number of industry professionals to reveal how self-storage owners can evaluate efficiencies and returns on investing in technology and automation. The annual report and analysis was originated in 2008 to provide OpenTech kiosk owners with performance comparisons aligned with the aggregate results of all kiosks throughout the INSOMNIAC network.

The newest study shows firsthand how facilities are benefiting from OpenTech’s point-of-sale kiosks, and now includes data on the INSOMNIAC Live! Call Center and INSOMNIAC Online, their web based rental solution (PC & Mobile). The complete 2014 Self Service Technology White Paper is available for download at the company website or by clicking here

About OpenTech Alliance, Inc: Celebrating a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improve customer convenience, while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing OpenTech Alliance, Inc. 602.324.8655 msawyer@opentechalliance.com 

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Wins Backing from Former Kiosk Skeptic

PHOENIX, Arizona – May 13th, 2014 –OpenTech Alliance, Inc. today announced that the company earned an important endorsement from Professional Self Storage Management LLC, a leading management company with a portfolio of over 50 self-storage facilities. Former kiosk skeptic, Melvin Holsinger, President of Professional Self Storage Management, has now taken advantage of the surge in technology that is energizing the industry.<

Now a kiosk supporter, the storage icon finds himself a true believer of self-service automation. Holsinger’s company recently ordered seven (7) additional INSOMNIAC™ Kiosks to revamp U Store It Self Storage Centers throughout Texas and Arkansas in addition to Spring Creek Self Storage, a new state-of-the-art facility in Laramie Wyoming. It took time for Holsinger to warm up to a concept that was once feared to depersonalize the customer experience, overcomplicate business operations or replace the human touch.

“Closed signs can be frustrating to many, and are slowly becoming obsolete at a lot of businesses today. The kiosk is simply an extension of office hours and creates a better consumer experience,” stated Holsinger. Storage rental and service procedures are the kind of processes that once established can take years to break, so Holsinger didn’t try to break his values on high-touch personalized service onsite. Still, with more and more storage customers doing business at off peak hours, his clients desired a facility that was open to do business even when their office was closed.

“The kiosk was the most cost effective way to accomplish that,” said Holsinger. Several other paybacks weighed into the decision of buying the kiosks. “There is a competitive advantage when facing a younger generation who is used to using self service automation. The kiosk will generate newfound rentals and enable my clients to hold rate increases to a minimum,” added Holsinger.

“As more and more management companies continue to embrace technology, more and more of their clients will find that they are making their self-storage property more convenient so more people will store with them. No doubt this is just a start, we are happy to see experts in the industry, like Mel, leverage our technology and adopt the benefits of self-service,” said Robert Chiti, President and CEO at OpenTech.

About OpenTech Alliance, Inc. Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
(602) 324-8655.
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Adds Second Call Center Location and Offers 24/7 Service

PHOENIX, Arizona – May 6th, 2014 – OpenTech Alliance, Inc. today announced they have extended their call center to the Eastern time-zone and beyond as well as now offer 24/7 service. For the past year they have been building up their remote call center in Dayton, OH, which now consists of over 10 full time Storage Counselors to better service customers in the East and Midwest and provide a valuable level of redundancy for the entire operation. In addition the company is now the only vendor in the industry to offer 24/7 service.

“I guess it is somewhat redundant to say we never rest, with a brand name like INSOMNIAC and the addition of our 24/7 service, but it is true. We are always looking for ways to improve the quality and value of our service for our customers. Our 24/7 strategy is linked with our global vision to offer call center services in other regions of the world. As our customers expand the footprint of their portfolios we want to be there to support them in the regions they are doing business, so we anticipate we will open more remote call centers outside the US in the future,” said Robert Chiti, President and CEO at OpenTech.

“The investment we continue to make in our cloud based technology and online training programs are what have made it possible for us to have such a broad vision. We can now not only open up a call center anywhere in the world, we can also open individual call centers in the homes of our employees thru our Work @ Home program,” Chiti added.

About OpenTech Alliance, Inc. Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
(602) 324-8655.
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

OpenTech Starts 2014 with Record-Breaking Quarter

PHOENIX, Arizona – April 16th, 2014 –OpenTech Alliance, Inc. today announced record-breaking sales for the first quarter in 2014. The company’s strong growth was led by an 81% percent increase over the same period last year in INSOMNIAC™ kiosk sales. Overall, OpenTech’s Business Development Team sold more kiosks, INSOMNIAC Live! Call center services and INSOMNIAC Online rental solutions in Q1 than any other quarter since establishing the company in 2003.

“In OpenTech’s early days I was trying to sell a couple of kiosks to an industry veteran in Texas named George Watson. He asked me a question that I never forgot… What percentage of your kiosk sales are repeat business? Watson explained that he wanted to know how many operators had installed a kiosk, then after using it, wanted to buy more. George is a wise man,” said Robert Chiti, President and CEO at OpenTech.

OpenTech reported that during 2013 and Q1 2014, over 40% of their kiosks sales were driven by existing customers. The numbers clearly demonstrate that self storage operators who have already implemented a self service option at their facilities are finding it helps them rent more units and reduce costs. The near 60% of sales that went to new customers indicated that more and more operators are embracing technology and looking for ways to improve the profits of their business.

“I am looking forward to catching up to Mr. Watson at the Texas Self Storage Association conference and tradeshow later this year; because we are ready for him this time,” commented Chiti.

About OpenTech Alliance, Inc. Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
(602) 324-8655.
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

Kiosk Helps Manager Break All-Time Sales Record

OpenTech Alliance, Inc. announced that Access Self Storage a 34, 400 sqft facility in Oakland New Jersey, reported an all-time high in unit rentals over the course of a month. Surprisingly the record breaking month happened over a mere 28 days in February. Access Self Storage installed their first INSOMNIAC™ Kiosk in January of 2014 and within days they started seeing a return on their investment.

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