Canadian Operator Spacious Storage Innovates the Customer Experience with Access Control

OpenTech Alliance announced the installation of INSOMNIAC CIA access control at Spacious Storage, a Canadian operator among the first to adopt the cloud-based system. Having purchased the system before COVID-19 hit, Spacious Storage is now counting their blessings.

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Storage Operator Invests in Kiosks to Safeguard Operation Long-Term

OpenTech Alliance has partnered with Maryland-based Self Storage Services, Inc. over the past 10 years to ensure they’re always open for business. The product that has proven vital to their operations during the current pandemic, and one they anticipate will be key to future success, are OpenTech’s INSOMNIACTM self-service kiosks.

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Northwest Self Storage Creates Seamless Lien Enforcement Process with StorageTreasures.com

OpenTech Alliance helped Northwest Self Storage reduce operational inefficiencies to create a seamless lien enforcement process with StorageTreasures.com. Since the company started using online auctions in 2017, they’ve not only seen great returns, but have also leveraged StorageTreasures to reduce the number of units that go to auction at all.

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Go Store It Mitigates Added Auction Liability from Multi-State Expansion with StorageTreasures

OpenTech Alliance helped relative newcomer Go Store It avoid auction liability during a multi-state expansion with StorageTreasures.com. Founded in 2017, Go Store It had an aggressive plan for growth throughout the southeast, tripling in size over the course of 12 months. With auctioneers licensed in all 50 states, ST helped them stay avoid liability from lien laws.

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OpenTech Donates $50,000 to Self Storage Association Foundation in Honor of the Knuppe Family

OpenTech Alliance announced that is has become a Platinum Sponsor of the Self Storage Association Foundation (SSAF) thru its $50,000 donation to the SSAF Scholarship fund in honor of Jim Knuppe, his wife Bobbie and son Michael. This gift seeks to honor the Knuppe Family’s long-standing commitment to making dreams come true.

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Storage King USA Leverages Suite of OpenTech Technology & Automation Services to Support Rapid Expansion & Post COVID Operation Resiliency

Storage King CSS

OpenTech Alliance has partnered with Storage King USA as part of an aggressive strategy to expand their portfolio to 200 facilities by the end of 2021. Storage King noted that technology will play a significant role in their plans for future growth and changes to their daily operations amid the new contactless environment.

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The Power of Partnership: Simply Self Storage Creates the Ultimate Customer Experience with OpenTech’s INSOMNIAC Products + Services + Apps

Simply Testimonial - IoE

OpenTech Alliance helps nationwide provider Simply Self Storage deliver on its promise to provide the best service possible. Simply’s long-standing partnership with OpenTech Alliance has allowed them to confidently test new technologies as they hit the market – including the company’s access control system, INSOMNIAC CIA.

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OpenTech Releases PTI Keypad Integration

PTIIntegration IoE Apr2020 Blog

OpenTech Alliance announced the launch a new PTI keypad integration that allows operators to connect existing PTI® Apex or VP keypads to INSOMNIAC CIA. The integration to INSOMNIAC CIA grants operators access to the IoE Control Center and eliminates the computer problems and never-ending software updates that they experience with older PC-based solutions.

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OpenTech Accelerates Kiosk Delivery and Offers 0% Leasing to Help Self Storage Operators Navigate COVID-19

Graphics C19Kiosk120Offers Kiosks Apr2020 Blog

OpenTech Alliance announced it will accelerate delivery for the first 25 orders of its INSOMNIACTM 120 self-service kiosk. The company also unveiled a 0% interest payment plan and trade-in options for its 20 Series line of kiosks to make it easier for operators to respond to government mandates to limit person-to-person contact.

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OpenTech Offers Online Rental Tool at No Cost

Graphics OnlineRentalsCVOffer SaaS Mar2020 Blog

OpenTech Alliance announced it will provide its online rental software to self storage operators to rent units when their office is closed during the COVID-19 pandemic. The software can be quickly embedded in a storage operators’ website and be available to rent units immediately. The e-commerce platform, INSOMNIAC Online, is available to storage operators free for 6 months.*

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Update Regarding Coronavirus (COVID-19)

Graphic CovidLettertoCustomers All Mar2020 Blog

March 16, 2020

An open letter to our customers:

We understand many of you are concerned about the health and wellness of your families, employees and storage customers as you deal with the impact of the COVID-19 situation. We too are concerned about our team, which is why we started implementing the standard precautions in our offices over two weeks ago. We know the best way we can serve you is to take the necessary measures to maintain our normal operation. Feel free to check our Facebook and LinkedIn pages for any updates.

You may also have concerns about the health of your storage operation in light of the potential workforce disruptions you might experience. We want to assure you that OpenTech is prepared to help you!

We do not anticipate any disruptions in any of our services (Kiosks, Call Center, CIA, StorageTreasures.com). We are implementing our Continuity of Operations Plan which includes exercising our work-at-home capabilities. Over 25% of our staff already work from home and many more have been working a day or two a week from home as part of their normal workweek. A majority of our staff has already worked from home on occasion over the past year. Starting this week, we will increase the number of work-at-home staff and are preparing for more if needed. We are well-equipped to transition to a remote workforce to continue normal operations. We have already established protocols to put this plan into effect should the need arise, and are preparing our teams with the resources necessary to continue to provide the utmost service to you.

We are in great shape when it comes to our technology infrastructure. All of our primary systems are hosted in the cloud, which makes it much easier to use and manage them remotely.

If you use OpenTech’s INSOMNIAC Live! Call Center, rest assured that we will continue to support you and your customers. We invested in our call center early on to be multi-state with redundant systems to safeguard against technology outages, weather, power failures, flu/cold season and labor shortages. With office locations in two states and several existing remote Storage Counselors, we have the capacity to ensure your calls are answered at the service level you expect.

If you use an INSOMNIAC Kiosk or CIA system, here are a few precautions you may want to consider:

  • While our kiosk touch screens and access control keypads are useable with gloves, we recommend you wipe down the screen, keypad and outer components with soap and water (or anti-bacterial products if available).
  • INSOMNIAC CIA customers: Send an email to all your tenants, reminding them to download Storage Genie from the app store and take advantage of the hands-free features so they do not even have to touch a keypad while on the property.
  • Inform your tenants that all INSOMNIAC products, including kiosk touch-screens, can be used while wearing latex gloves.

The success of your storage operation is always a top priority at OpenTech Alliance. We will continue to pursue creative resolutions to challenges presented by this developing issue to ensure we remain a supportive partner for your business.

If you have any specific concerns, please feel free to contact me directly at 602.324.8642 or rchiti@opentechalliance.com.

Wishing you all the best as you deal with this situation.

Cheers,

Robert A. Chiti

Chairman & CEO

OpenTech Alliance

Heartland Storage Group Makes Smart Investments in Self Storage Technology to Streamline Operations

Graphic HeartlandStorageCSS KioskST Feb2020 Blog

Heartland Storage Group, the self storage division of HAN Capital, has reduced labor costs and streamlined operational activities across their portfolio with the help of OpenTech technology. With notable backgrounds in finance and investments, Heartland Storage Group’s owners leverage technology to help them reduce operational expenses while maintaining their high standards for customer service.

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OpenTech Alliance Adds Unit Alarms to IoE Platform

IoE Integration Unit Alarms

OpenTech Alliance announced the launch of INSOMNIAC Unit Alarms, a new integration for OpenTech’s IoE (Internet of Everything). Unit Alarms provides owners and operators the ability to quickly and easily upgrade older individual unit door alarm systems without the need to rewire the property – maintaining their initial investment while taking advantage of the data and real-time reporting available in the IoE Control Center.

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Understanding Your Consumer: An Annual Analysis of Self Storage Tenant Behavior Trends & Data Insights

Graphic 2019WPPR ALL Dec2019 Blog

OpenTech Alliance announced the release of the 2019 Self Storage White Paper. This technical paper provides a comprehensive analysis of consumer trends in the self storage industry, delivering data-driven, actionable insights to owners and operators to position your operation for success throughout 2020.

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Extra Space Selects StorageTreasures.com as Exclusive Online Auction Partner

Social ExtraSpacePR ST Nov2019 Blog

OpenTech Alliance announced Extra Space Storage has chosen StorageTreasures as their exclusive online auction partner. Extra Space, the second largest operator of self storage facilities in the U.S., has converted over 1,000 stores from live to online auctions to date. All facilities that switch to an online auction process in the future will do so on StorageTreasures.com.

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Life Storage Signs Exclusive Agreement with StorageTreasures

Graphic LifeStorageSTAgreement ST Oct2019 Blog

Life Storage, Inc. (NYSE: LSI) has signed an exclusive agreement to use StorageTreasures.com as the online auction platform for their full portfolio of 800+ facilities. Life Storage, one of the largest self storage companies in the world, leverages technology to allow their field teams to be more efficient and customer focused.

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OpenTech Adds Overlock Solution to INSOMNIAC CIA Access Control

Graphic DaVinciPRSocialPost IoE Sept2019 Blog

OpenTech Alliance announced a new integration between the DaVinci Lock® System and INSOMNIAC CIA, scheduled for released in Q4. As part of the OpenTech IoE (Internet of Everything) intelligent platform, the DaVinci Lock integration will allow storage operators to automate tenant notifications during the rental and overlock process without investing hundreds of dollars into a new system.

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OpenTech Expands INSOMNIAC CIA With Wired Alarm Mux

Graphic A96AlarmMuxSocial IoE Aug2019 Blog

OpenTech Alliance will showcase a new wired alarm mux (code-named A96) at Booth #318 at the 2019 Self Storage Association Fall Conference and Trade Show on September 4th and 5th. The A96 is currently being tested and scheduled for release in Q4. It is anticipated to range in price from $499 to $799 and can be configured in either 96 or 48 channel mode. The company will begin taking orders for the new product in September.

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StorageTreasures Now Offers Automation for storEDGE, Storage Commander and DoorSwap Customers

Graphic storEDGEStorageCommanderIntegrations ST Aug2019 Blog

OpenTech Alliance announced the release of two new API integrations for StorageTreasures’ customers. The integrations allow storEDGE and Storage Commander customers to automate the import of tenant auction data directly from the property management software into StorageTreasures.

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Maximize Your Revenue and Enhance Operations with Customer Data

Radius May Blog Post A1 Surfside

Data is an asset in any successful business. Cloud-based services have created connections that not only serve the needs of consumers, but is a tool companies have long leveraged to their benefit. The self storage industry is no exception. A critical link is missing from the equation – data that identifies how customers actually utilize self storage.

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OpenTech Alliance Adds INSOMNIAC SmartDoor to IoE Platform

IoE Platform

OpenTech Alliance announced the launch of INSOMNIAC SmartDoor, a new integration for OpenTech’s intelligent platform of smart-connected self storage solutions, OpenTech IoE. SmartDoor is the first and only self storage office analytics system that provides actionable insights on consumer traffic, whether your office is open or closed.

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Self-Storage Operator Replaces Access Control with INSOMNIAC CIA

Fox Trail 1

Self-Storage Operator Replaces Access Control with INSOMNIAC CIA

February 7, 2019 – Phoenix, AZ, OpenTech Alliance, the leading developer of innovative technology solutions for the self-storage industry announced Fox Trail Mini Storage, a family owned business in Kinston, NC has upgraded their Access Control to INSOMNIAC CIA after lightning destroyed their PC based access control system.

Fox Trail Mini Storage owner Amy and Chris Rouse had heard the saying, “lightning never strikes in the same place twice,” however, he wanted to make sure he had researched all the Access Control options on the self-storage market before replacing his keypad. “The lightning storm zapped my Falcon XT, right down to the readout on the keypad,” exclaimed Chris.

Fox_Trail

“When I took over the business in 2016, we had a stand-alone keypad where I would have to physically go out the keypad and input codes manually. When we upgraded, I no longer needed to walk to the keypad, but we did encounter lots of issues of having to reset the system when the computer went down and support was another thing, we had to submit an online ticket and sometimes wait days to be assisted. That was frustrating and not how we do business; we offer exceptional

customer service to our customers at Fox Trail Mini Storage and I wanted the same when it came to our vendors. When I started researching OpenTech’s CIA Access ControI, I realized our May 2018 lightning strike would allow us to make one of the best business decisions for our expanding self-storage business,” Chris commented.

“Since upgrading to CIA we have noticed a change in our business on various fronts; real-time alerts, reports on how many times tenants are accessing our location, giving tenants hands-free access through the Storage Genie mobile app, and knowing I have Lifetime Protection on the hardware and someone to pick up the phone when I need customer support,” added Chris.

“We built INSOMNIAC CIA from the ground up for the self-storage industry to address issues with older PC based systems including technology, warranty, installations, and support to solve frustrations that operators like Chris experience,” stated Robert A. Chiti, CEO of OpenTech Alliance. Robert added, “CIA has been listed to Underwriters Laboratory spec UL294 for Access Control as well as independently tested to withstand surges of 20,000 Volts and 10,000 Amps, so if lightning does strike twice, we have Chris covered!”

To learn more about INSOMNIAC CIA, contact OpenTech Alliance at sales@opentechalliance.com.