An Industry Outlook: Navigate Changes in Tenant Behavior in 2022 & Beyond

Robert Chiti

OpenTech Alliance CEO

Kimberly Robinson
OpenTech Alliance Director of Marketing Communications

Self storage tenant trends for 2022 and beyond — primary shifts and their implications for future self storage operational strategies. Join this webinar to learn the latest trends in tenant behavior, with the first review of data from 2020 and 2021, uncovered through an analysis of thousands of self storage customer touchpoints and transactions. We’ve digested the data and will share the biggest changes in tenant behavior, revealed across a portfolio of 10,000+ self storage facilities that span all US states and sizes.

Download the 2022 Self Storage White Paper today and watch on-demand OpenTech Alliance Chairman and CEO Robert Chiti explore how the biggest trends will shape the future of your operation.

He’ll share how these data points can help you:

  • Reduced expenses and increased revenue
  • Drive operational enhancements; and
  • Create a stable, scalable platform for growth in a post-pandemic future

Position your operation for success throughout 2022 and beyond with a look at this comprehensive analysis of consumer trends in the self storage industry at the height of the pandemic. Register and watch today!


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St. Joseph Self Storage Expands Hours of Operation for Busy Factory Town with Self Storage Call Center

To accommodate their residents and potential clients who work 12-hour shifts, St. Joseph Self Storage implemented the INSOMNIAC Live! Call Center Rollover and After Hour solutions. In one year, self storage call center agents took 1,000+ calls and accumulated over 55 hours of talk time, significantly freeing the senior property manager’s schedule to focus on other revenue-driving tasks. Tenants could also pay at any time of day thanks to the automated payment processing solution, which they used to make a payment 542 times in a single year.

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Self-Service Kiosk, Self Storage Call Center Help Mt. Pleasant Storage Thrive with Hybrid Operating Model​

The Mt. Pleasant, Michigan-based operator uses call center services at 5 of its locations, all overseen by one central manager. Thanks to OpenTech’s flexible rollover options, Mt. Pleasant’s facilities manager can focus on other onsite tasks and close sales, while his outsourced team can take payment and service calls. Plus, Mt. Pleasant’s kiosk enabled them to expand business hours and close new rentals for local college students on their schedule.

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Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more