INSOMNIAC® Solution

Live! Remote Manager:
Product Release & Q&A

Watch this webinar now to uncover the secret to lowering costs, reducing turnover, and delivering unbeatable service with Live! Remote Manager!

INSOMNIAC® Solution

Live! Remote Manager:
Product Release & Q&A

Watch this webinar now to uncover the secret to lowering costs, reducing turnover, and delivering unbeatable service with Live! Remote Manager!

Dan Scaman, Chief Operating Officer

Speaker: Dan Scaman

Dan Scaman is the Chief Operating Officer at OpenTech Alliance. With a proven track record of leading technology and operations teams, Dan focuses on delivering efficient, customer-centric solutions that drive growth and innovation in the self storage industry. His extensive leadership experience enables OpenTech to continue providing cutting-edge tools and unparalleled support to operators.

Bill Hoffman

Speaker: Bill Hoffman

Bill Hoffman, Chief Revenue Officer at OpenTech Alliance, has been in the industry since 1998. He enhances customer and employee experiences through technology, specializing in the integration of people, processes, and technology to drive operational excellence.

Dan Scaman, Chief Operating Officer

Speaker: Dan Scaman

Dan Scaman is the Chief Operating Officer at OpenTech Alliance. With a proven track record of leading technology and operations teams, Dan focuses on delivering efficient, customer-centric solutions that drive growth and innovation in the self storage industry. His extensive leadership experience enables OpenTech to continue providing cutting-edge tools and unparalleled support to operators.

Bill Hoffman

Speaker: Bill Hoffman

Bill Hoffman, Chief Revenue Officer at OpenTech Alliance, has been in the industry since 1998. He enhances customer and employee experiences through technology, specializing in the integration of people, processes, and technology to drive operational excellence.

What You'll Learn in this Free Web Session:

The webinar demonstrated how operators could outsource onsite store management with a team of dedicated, remote full-service store managers, scalable to meet facility needs. Attendees watched the OpenTech product team share insights about a call center solution, Live! Remote Manager.

During the webinar, the OpenTech product team shared:

• An overview of the Remote Manager service and how it works

• How Remote Manager differed from traditional call center services

• Ways to optimize staff models to gain operational advantages

• The steps to get started and the onboarding process

Attendees also listened to a Q&A session that addressed questions from other operators about how the service works and how it could help lower personnel costs, reduce turnover, and provide seamless service to storage customers.

Check Out Our Other Self Storage Webinars:

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more
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