Phoenix, AZ – OpenTech Alliance, the leading provider of smart self storage solutions, announced they have recruited a senior executive and a team of experienced managers to expand and elevate their customer success division.
“We measure our success by our customers’ success,” stated Robert Chiti, OpenTech Alliance CEO. “Their challenges are our challenges. When they win, we win. When they fail, we fail. That commitment to true partnership has always defined our company, and it’s a promise we will continue to live up to as we continue to grow. Helping self storage operators learn how to implement and leverage technology to improve the performance of their business and provide a better experience for their customers is really the most important thing we do. As the adoption rate of our kiosks, IoE, customer acquisition services, auction services and call center solutions continue to ramp up, we felt it was critical to expand our customer-facing teams to ensure our customers get the absolute best care in the self storage industry.”
Liz Amato, OpenTech’s new VP of Customer Experience, is among the top talent recruited to overhaul and improve customer service and support for OpenTech storage partners. “The customer is the center of our business,” stated Amato. “From enterprise-level accounts to individual operators, our primary goal is to help our customers implement and leverage technology to bring them greater operating efficiencies, higher revenue and better customer satisfaction overall. We do that first and foremost by listening to our customers’ feedback and acting on it.”
Amato brings 20+ years of experience in solution-centered client services in hotel technology with a key focus on customer success and satisfaction. She has demonstrated experience building and managing peak-performance teams to support exceptional experiences for multi-tenant businesses and their customers alike. Other key additions to the customer experience leadership team include Laura Wright-Bencomo, Onboarding Manager, and Gina Chacon, Manager of Customer Success. With 20+ years of experience developing onboarding and integration processes for technical services companies, Wright-Bencomo has already begun to simplify the order-to-implementation process to reduce time and friction for OpenTech customers to onboard new products and services. Chacon, with 15+ years dedicated to customer service and success, has worked to recruit experienced representatives and mentor new team members on proactive support and customer engagement. The customer success team has now doubled to provide a dedicated representative for each region.
OpenTech can be reached at sales@opentechalliance.com or 602.749.9370.
