Phoenix, AZ. OpenTech Alliance, the PropTech leader in self storage, announced a new integration with the latest generation of Self Storage Manager™ (“SSM”), a cloud-based management software for single and multi-facility self storage operators, and INSOMNIAC® CIA access control. The new integration improves the interoperability of both systems to deliver a streamlined, efficient experience for both the operator and tenant.
“We are excited to give SSM customers a comprehensive, seamless and secure solution to manage their self storage properties,” said Rohan Shenoy, President of Self Storage Manager, Inc. “The integration to CIA further reinforces our commitment to integrating SSM with leading 3rd party products and services.”
The integration between CIA and SSM’s new cloud-based version supports a seamless data flow between the property management system and access control solution. This can bring several advantages for daily operational management and the customer experience, including:
Increased Security: The integration allows for better control and monitoring of access to the property. The system can be automatically configured to restrict access to certain areas or times, ensuring that only authorized personnel can enter the self storage property or building.
Enhanced Efficiency: With an integrated system, managers can automate several tasks, such as assigning and revoking access privileges. This results in streamlined operations, reducing manual errors and time spent on administrative tasks.
Increased Tenant Satisfaction: Improve tenant satisfaction with a seamless experience when entering and exiting the property. The integration supports real-time account updates, and can also provide features such as Text Me My Code or automated payment links during a delinquent access attempt, reducing the need for manager intervention and simplifying the process for tenants.
Improved Data Management: Facilitated by CIA’s open API, the integration helps eliminate the requirement for an onsite PC, minimizing the risk of system failure and offering improved security. This open API makes it easier for self storage businesses to integrate the software and services they use each day to improve efficiency, enhance the customer experience, increase revenue, and improve data management.
OpenTech SVP of Product, Jon Loftin, said of the integration with Self Storage Manager:
“OpenTech is leveraging interoperability alongside its industry-leading tools to accelerate our customers’ most critical business initiatives, including cloud-based management, data visibility and streamlined rental experiences. We will continue to expand this commitment through strategic integrations to the industry’s best and most popular tools, like Self Storage Manager. These integrations can automate tasks and streamline workflows, reduce the likelihood of errors and reduce workload on staff, and improve accuracy of reporting and decision-making to help self storage businesses stay competitive in today’s rapidly evolving market.”
To learn about the company’s other integration partners or how your self storage business can benefit, contact OpenTech Alliance today.
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About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. is the leading PropTech provider in the self storage industry. The company’s products and services include the INSOMNIAC® line of full-service kiosks, INSOMNIAC Live! call center solutions, INSOMNIAC CIA access control systems, and the StorageTreasures.com online storage auctions website. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners.
About Self Storage Manager, Inc.
Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager™ – Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM – Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger – A cloud based automatic payment reminder and past due alerts system designed to reduce the manager’s time on collection calls; Customer Portal – A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces – Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, online auctions, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support – with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.
