OpenTech Alliance announced the expansion of its global technical support services to ensure storage operators have faster access to the help they need. OpenTech customers can access live technical support via phone and email nearly 24 hours a day, six days a week (Monday–Saturday) across North America (U.S. and Canada), the United Kingdom, Ireland, continental Europe, Australia and New Zealand.
Self storage operators rely on technology to keep their businesses running, and ensuring reliable, responsive support is a key part of OpenTech’s commitment to customer success. This enhancement provides operators worldwide with easier access to assistance when they need it to support their businesses and help them deliver seamless experiences to their tenants.
In addition to expanded phone and email support hours for all OpenTech customers, the company has strengthened other communications related to its solutions:
- Improved visibility into support requests: Customers receive timely updates on the status of technical requests, with clear tracking and communication throughout.
- In-platform notifications: Users of the IoE Control Center receive real-time updates about software releases and service notifications directly on the platform to make it simple to stay informed.
“Our customers depend on our technology to operate their facilities efficiently, and we are committed to continuously improving the support they receive,” said Robert A. Chiti, Chief Executive Officer at OpenTech Alliance. “By expanding access to live technical support and improving communication channels, we’re reinforcing our dedication to providing the highest level of service to self storage operators worldwide.”
“Our customers depend on our technology to operate their facilities efficiently, and we are committed to continuously improving the support they receive. By expanding access to live technical support and improving communication channels, we’re reinforcing our dedication to providing the highest level of service to self storage operators worldwide.”
—Robert A. Chiti, Chief Executive Officer at OpenTech Alliance
