New 2023 Data White Paper Reveals Insights Into Self Storage Tenant Behavior

Phoenix, AZ. OpenTech Alliance, the PropTech leader in self storage, is pleased to announce the release of its latest annual data white paper, providing insights into self storage tenant behavior. The annual publication offers a transparent look at customer transaction and property use data collected across the INSOMNIAC® network of self storage technology solutions.

Limited copies of the 2023 Self Storage White Paper will be available to operators that visit the OpenTech booth (#1023) at the Inside Self Storage (ISS) World Expo this week in Las Vegas, NV on April 12th and 13th. The 2023 data white paper will be available for digital download on the company’s website following the show on April 14th.
2023 Self Storage Data White Paper

With data from 2022 and comparisons against up to five years of tenant trends, the complementary white paper offers actionable insights to help operators identify potential cost savings and competitive advantages at their facilities. The publication offers a detailed look at customer behavior, such as rental and payment patterns, length of stay and frequency of visits, and trends in customer preferences. The white paper also identifies key factors that drive customer satisfaction, such as 24/7 service, mobile-friendly technology and self-service tools. 

“We are thrilled to share this year’s white paper with the self storage industry,” said Robert A. Chiti, CEO at OpenTech Alliance. “Overall, the hope is to empower self storage businesses with the tools they need to leverage data to drive success in their operations. By sharing big trends, we hope to help businesses stay competitive, respond to changes in the market and deliver value to their customers. Another hope is to help operators to start to look at this data in their own operation: While sharing big trends is important, it’s equally important to provide businesses with actionable insights that they can apply to their own operations. This can help them optimize their processes, enhance their customer experience, and drive growth and profitability.”

Event attendees can meet with OpenTech Alliance representatives at the show to learn more about the insights and recommendations provided in the white paper. Attendees can also walk through some of the top data points from 2023 and get practical tips on how to apply those insights to their operation at the company’s Table Talk on Wednesday, April 12 at 2PM local time; Unlocking the Power of Data in Facility Management. Join Patrick Johnson, Business Development Manager, in Forum 125 — early attendees will have the first chance at snagging a hard copy of the white paper.

One of the key findings of the white paper for operators is the potential to optimize their operations by analyzing the behavior patterns of their customers. By identifying the length, timing and frequency of customer visits, operators can identify opportunities for cost savings and tailor their pricing and staffing strategies to better align with the needs of their tenants. The white paper also suggests that investing in technology such as cloud-based access control, automated billing, full-service kiosks, remote management and other solutions can improve the customer experience and reduce operating costs.

To get your copy of the 2023 data white paper, visit booth #1023 at the show in Las Vegas, or visit www.opentechalliance.com on April 14 to download your digital copy. 

Facebook
Twitter
LinkedIn

OpenTech Alliance Announces C-Suite Promotions 

OpenTech announces the expansion of its leadership team for four members of its finance, marketing and support departments as the PropTech leader continues its rapid growth to become a worldwide provider of high-quality tech solutions. These promotions reinforce OpenTech’s commitment to leverage its internal talent and help propel its team’s career growth. Read more about each executive’s new role, their impact on OpenTech, and more.

Read More »

St. Joseph Self Storage Expands Hours of Operation for Busy Factory Town with Self Storage Call Center

To accommodate their residents and potential clients who work 12-hour shifts, St. Joseph Self Storage implemented the INSOMNIAC Live! Call Center Rollover and After Hour solutions. In one year, self storage call center agents took 1,000+ calls and accumulated over 55 hours of talk time, significantly freeing the senior property manager’s schedule to focus on other revenue-driving tasks. Tenants could also pay at any time of day thanks to the automated payment processing solution, which they used to make a payment 542 times in a single year.

Read More »

Self-Service Kiosk, Self Storage Call Center Help Mt. Pleasant Storage Thrive with Hybrid Operating Model​

The Mt. Pleasant, Michigan-based operator uses call center services at 5 of its locations, all overseen by one central manager. Thanks to OpenTech’s flexible rollover options, Mt. Pleasant’s facilities manager can focus on other onsite tasks and close sales, while his outsourced team can take payment and service calls. Plus, Mt. Pleasant’s kiosk enabled them to expand business hours and close new rentals for local college students on their schedule.

Read More »

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more
DOWNLOAD YOUR FREE COPY
close-link