PHOENIX, Arizona – March 10th, 2015 – Today, OpenTech Alliance, Inc., announced that Metro Self Storage, a Top 5 private self-storage operator, has chosen the INSOMNIAC® Live! Call Center to handle all phone calls for their portfolio of storage properties. Headquartered in Lake Forest, IL with over 90 facilities, Metro also committed to utilizing OpenTech’s website platform INSOMNAC Online, to offer individual unit rentals on-line, in addition to providing on-site self-service with INSOMNIAC Kiosks at select locations.
Brian Blankenship, Executive Vice President at Metro Storage LLC said, “Over the course of a year we measured a number of call center metrics, evaluated technology capabilities, and carefully measured call quality to compare our current service with OpenTech. After a long and well thought out process, we found our future partner in OpenTech. Their proven track record of innovation, commitment to continued improvement, and integrated platform were key factors in our decision.”
Robert Chiti, President and CEO at OpenTech said, “We have had a great relationship with the executive team at Metro for many years and we always felt that at some point we would become a valuable partner for them. They have a similar culture to ours and it makes for a great working environment. We look forward to contributing to their long term growth and success.”
Why We Do What We Do: Every day, we connect thousands of tenants with storage companies around the world. With over 4,000 daily transactions, our automated products and services helped our clients move-in over 50,000 new tenants, generating over 50 million dollars in revenue alone in 2014. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.
