Self Storage Kiosks vs Mobile Technology
Watch now to learn the truth behind misconceptions regarding smartphones and customer service at self storage facilities.
Self Storage Kiosks vs Mobile Technology
Watch now to learn the truth behind misconceptions regarding smartphones and customer service at self storage facilities.
Speaker: Jon Loftin
Jon Loftin is the Chief Product Officer at OpenTech Alliance. With over 30 years in self storage technology, Jon has worked with countless operators to learn what tools can help drive their business. Jon previously worked on PTI, DigiGate and Chamberlain access products.
Speaker: Kristi Adams
Kristi Adams, Chief Marketing Officer at OpenTech Alliance, has been in the storage industry since 2004, both in the US and internationally. She has led marketing efforts at OpenTech since 2019, focusing on brand identity and innovative strategies to drive consumer demand.
Speaker: Jon Loftin
Jon Loftin is the Chief Product Officer at OpenTech Alliance. With over 30 years in self storage technology, Jon has worked with countless operators to learn what tools can help drive their business. Jon previously worked on PTI, DigiGate and Chamberlain access products.
Speaker: Kristi Adams
Kristi Adams, Chief Marketing Officer at OpenTech Alliance, has been in the storage industry since 2004, both in the US and internationally. She has led marketing efforts at OpenTech since 2019, focusing on brand identity and innovative strategies to drive consumer demand.
As the world advanced technologically, self storage facilities also adopted new ways to provide convenience and accessibility to their tenants. Customers were able to complete new rentals and make monthly payments autonomously — whether they chose to do so in person at the facility or online. But that didn’t mean all technology was created equal — or provided the same benefits to businesses.
At the time, 6 in 10 people still visited a self storage facility in person to rent a new unit. Operators had two primary tools to serve those tenants without manager intervention: self storage kiosks or mobile technology. Though smartphones were convenient, they had some drawbacks. Plus, not all tenants had one in their pocket.
Could a mobile device compare to a self-service kiosk? OpenTech Chief Product Officer Jon Loftin and Chief Marketing Officer Kristi Adams broke down the myths around mobile technology, and how it compared to a full-service rental machine.
They covered:
When a current or prospective tenant visited your facility, what type of experience did they have? This webinar explored the truth behind the top misconceptions many operators believed regarding smartphones and customer service at self storage facilities.
Watch ‘Technology Security Panel: Protecting Your Self Storage Property’ to hear from Jon Loftin, Chief Product Officer, Maureen Lee, President & COO of Xercor Insurance Services, and Chuck Gamm, SVP of Operations at Devon Self Storage, and learn how they reduced burglary claims, protected high-risk facilities, and leveraged cutting-edge technology to prevent crime.
“Watch ‘Self Storage Kiosks Vs. Mobile Technology: 5 Myths that May Sabotage Your Customer Service’ to hear from Jon Loftin, Chief Product Officer, and Kristi Adams, Chief Marketing Officer, and learn how kiosks can enhance your facility’s rentals, revenue, and customer experience.
Watch ‘Virtual Help, Fad or Future?’ to hear from Jon Loftin, Chief Product Officer, and Kristi Adams, Chief Marketing Officer, and learn about the latest trends in virtual self storage, technologies to meet customer demands, and future innovations that will transform the industry.
