Joule Storage Management Optimizes Facility Performance, Streamlines Access with INSOMNIAC CIA

Learn why Joule Storage Management recommends INSOMNIAC CIA to its portfolio of clients, how Storage Genie improved the tenant experience at one of their sites, and the significance of a solid tech support team.

1729548838605

About Joule Storage Management

Joule Storage Management is a Texas-based third-party management company and consultant for storage operations of all shapes and sizes. Committed to providing personalized service, it handles every facet imaginable for the operator: from hiring and revenue management to marketing and accounting.

Founded: 2024

Portfolio Size: 3

Based: Houston, Texas

Interviewed: Cassie Dodgen, Co-Founder

Products


Use Case:
INSOMNIAC CIA

When Joule Capital Ventures founded its storage arm, Joule Storage Management, it had one thing in mind: Creating a tailored management and consulting experience for its operators, from marketing and revenue management, to access control.

“Every property is so different, and they all need their own little special touch when it comes to the operational side,” says Cassie Dodgen, Co-Founder of Joule Storage Management.  “We try to accommodate what people need, instead of forcing them into one cookie-cutter way of doing business. It’s not all or nothing with Joule.”

One thing Joule does recommend to every operator, whether large or small, new or seasoned, is INSOMNIAC® CIA access control and the IoE Control Center: “I could recommend it to literally anybody,” Dodgen says. “It’s that good.”

Explore Tenant Traffic Trends You Get with CIA: Download a Sample Data Report

Download this sample report today to see a sample of the analytics available at your fingertips in the IoE Control Center. Dive into after-hour visits and popular time reports, personalized dashboards, and custom alerts that give you full visibility into your operations even when you are offsite. 

“It Took Our Operational Knowledge and Customer Experience to a Whole New Level”: Joule Storage Management Optimizes Staff Times, Streamlines Access Control with INSOMNIAC CIA

With over 12 years in the business, Dodgen has worked with various access control solutions, including CIA. She maintains that the CIA system has provided the best return on investment of any self storage access control solution she has used by far.

Graphic IoE Wheel Circle IoE 2024 02“The reliability from a customer and manager standpoint has been phenomenal,” she says. “Everything is seamless. One platform talks to the other platform, and it’s smooth.”

One CIA feature Joule gets the most use out of is the robust IoE Control Center, which aggregates each facility’s tenant visit data, preventative maintenance details and more in one central place. This dashboard enables Joule to stay on top of their managed sites’ performance and recommend staffing and store hour changes.

“We know who’s going in and out, and all the graphs on the software can tell us everything we’d ever want to know about our tenants,” Dodgen says. “The Control Center gives us a clear view of the visit volume at our property. We no longer have to guess, ‘Is it busiest in the mornings, afternoons, or mid-month?’ It helps us see patterns and decide the best way to manage each facility based on what’s happening.

Leverage Portfolio-Wide Data in Your Operational Strategy: A Comprehensive Look into IoE Control Center Functions, Reporting and Dashboards

The IoE Control Center gives operators and 3rd-party management companies like Joule Storage Management access to their entire portfolio in a single place to help them manage their facilities and tenant access remotely. It also gives them access to a wealth of tenant data that can help inform their business decisions. 

Learn how to put your tenant data to use in this on-demand educational session, which covers the must-have reports and dashboards every operator should use to measure foot traffic at their site, such as access times, number of visits per month, and more. Watch today to learn more.

Joule Storage Management Makes Mobile Access Easy for Its Tenants with Storage Genie

INSOMNIAC CIA’s added value became especially apparent for one of Joule’s managed stores, where the the old access control vendor’s keypad had been installed on a wall by the gate. This was less than ideal for Texas’ cold winters and hot summer weather.

“We figured there had to be a simpler way,” Dodgen says.

Graphics StorageGenie App Mocks Vector IoE Sept2024 Success 15That’s when they discovered another key benefit of INSOMNIAC CIA: Storage Genie, a mobile access app included with every system that enables storage tenants to open a gate or unlock a facility door with their phone, without even having to take it out of their pocket.

This new feature for tenants meant that Joule could install the CIA keypad in the same location while still enhancing the tenant’s visiting experience. They also skipped out on the headaches caused by moving the keypad: running new power, drilling through concrete, and all the other disruptions that can come with a keypad upgrade.

“Our customers don’t have to get out of their car now with Storage Genie,” she says. “Their minds are just blown with how cool it is.”

So far, adoption at this site has been high, with 23% of all access attempts at facility keypads occurring through the mobile app.

Responsive Access Control Tech Support Team a “Game-Changer” for Joule Storage Management

With any new system, there may be bumps in the road, but Dodgen found OpenTech Alliance’s support to be exceptional from the very start.

“I got a whole training manual about the system as soon as we got CIA,” Dodgen shares. “It never felt like we had only one shot to learn the system and then would never hear from them again. Having tools to self-solve issues and a responsive team ready to help when needed has been a game-changer for us.”

This combination of proactive training and dependable support has made transitioning to INSOMNIAC CIA seamless for Joule’s team and its facility owners.

As Joule Storage Management continues to grow, Dodgen is confident that OpenTech Alliance will remain a key partner. “The CIA system is cost-effective, flexible and reliable. I’d recommend it to anyone—whether they’re building new, upgrading an older site, or simply looking for a smarter way to manage their facility.”

Contact OpenTech Alliance today to learn more about INSOMNIAC CIA.

INSOMNIAC CIA Access Control Australia

Kennards Self Storage Implements INSOMNIAC CIA Access Control Solution to Enhance Security, Efficiency and Customer Insights

Kennards has already used the IoE Control Center to optimize its staff levels and manage its resources better with critical insights into popular visiting days, the number of visits per month, and more. Read the full story now to learn why Kennards chose INSOMNIAC CIA access control and more about how this has positioned their operation for greater success.

Read More »
OpenTech Alliance Awarded SmartLock Patent

OpenTech Alliance Granted Patent for INSOMNIAC® SmartLock™ 

OpenTech SmartLock solution recognized for market-leading innovation, underscoring its mission to deliver high-quality, cost-effective technology solutions to the self storage industry. With three versatile models, a 6+ year battery life, cloud-based control, and a cutting-edge mesh network for ultimate reliability, INSOMNIAC SmartLock offers unmatched value to operators.

Read More »

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more
DOWNLOAD YOUR FREE COPY
close-link