INSOMNIAC Live! Remote Manager: Product Release & Q&A

Dan Scaman

OpenTech Alliance

VP of Strategy & Analysis

Bill Hoffman

OpenTech Alliance

SVP of Sales & Channel Dev.

Learn how you can outsource your onsite store management with a team of dedicated, remote full-service store managers you can scale up or down to meet your facility needs. Join us Wednesday, March 30th at 11 a.m. PT / 2 p.m. ET for a live webinar from our product team about a new call center solution available now, Live! Remote Manager.

During this webinar, the OpenTech product team will share:

  • An overview of the Remote Manager service and how it works
  • How Remote Manager differs from traditional call center services
  • Ways to optimize your staff model to gain operational advantages
  • What it takes to get started and the onboarding process


Plus, we’ll wrap up with a live Q& A to answer any questions you have about how the service works, and how it can help your storage operation lower personnel costs, reduce turnover and provide seamless service to your storage customers.


OpenTech Alliance Announces C-Suite Promotions 

OpenTech announces the expansion of its leadership team for four members of its finance, marketing and support departments as the PropTech leader continues its rapid growth to become a worldwide provider of high-quality tech solutions. These promotions reinforce OpenTech’s commitment to leverage its internal talent and help propel its team’s career growth. Read more about each executive’s new role, their impact on OpenTech, and more.

Read More »

St. Joseph Self Storage Expands Hours of Operation for Busy Factory Town with Self Storage Call Center

To accommodate their residents and potential clients who work 12-hour shifts, St. Joseph Self Storage implemented the INSOMNIAC Live! Call Center Rollover and After Hour solutions. In one year, self storage call center agents took 1,000+ calls and accumulated over 55 hours of talk time, significantly freeing the senior property manager’s schedule to focus on other revenue-driving tasks. Tenants could also pay at any time of day thanks to the automated payment processing solution, which they used to make a payment 542 times in a single year.

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Self-Service Kiosk, Self Storage Call Center Help Mt. Pleasant Storage Thrive with Hybrid Operating Model​

The Mt. Pleasant, Michigan-based operator uses call center services at 5 of its locations, all overseen by one central manager. Thanks to OpenTech’s flexible rollover options, Mt. Pleasant’s facilities manager can focus on other onsite tasks and close sales, while his outsourced team can take payment and service calls. Plus, Mt. Pleasant’s kiosk enabled them to expand business hours and close new rentals for local college students on their schedule.

Read More »

Tenant Trends

Download this free white paper and learn:
  1. Onsite behaviors, popular access times, traffic patterns and delinquent spikes
  2. Rental timing both on and offsite
  3. Payment preferences and more