Infinite Self-Storage Success: A Case Study of Kiosks and Call Centers at Work in a Facility

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Self-storage owners nationwide are holding on in this tight economy, but to do so is no small feat. Infinite Self Storage is one clear example of how a company can thrive in a downturn. In a world filled with automation and consumers who want what they want when they want it, Steve Lavery, vice president of property management at Herman and Kittle Properties, knew something had to change to keep business booming.

Meeting Consumer Demand

A subsidiary of Herman and Kittle, Infinite Self Storage is comprised of 23 properties throughout Illinois and Indiana. From its headquarters in Indianapolis, the company operates more than 1.2 million square feet of storage space and more than 6,400 apartment homes in six states.

In 2007, Infinite began to change the face of its business, creating greater coverage and meeting the demands of a customer base that wants 24/7 service. The first step was installing four self-service kiosks to allow customers to rent units and make payments on their own schedule. When those kiosks rented 40 units in the first three months of operation, the management team became believers.

Case-StudyIn 2008, the company installed 19 more kiosks and, in 2009, it signed up for a call-center service to take advantage of two key services. First, the call center pushed all calls not answered at a facility to a call-center agent who could give the caller information or make a reservation. Next, the agent directed the customer to the kiosk and walked him through the entire rental process, making the sale complete.

Lavery worried some customers might want a “human” touch when renting units and processing payments, but that concern was alleviated with the call-center service. Customers can push a button on the kiosk to be connected to a agent who can help with questions ranging from, “Will my stuff fit in a 10-by-10?” to “How do I process my payment through the kiosk?”

Infinite also considered the potential security issues of granting immediate access to customers who rent using the kiosk. Security cameras are in place and management has knowledge of customers accessing units based on gate code.

Risks and Rewards

Case-Study2Moving to more automation was a risk, Lavery says, because the company didn’t know what kind of traffic, if any, the kiosk or call center would generate. However, they did know their customers wanted access to service 24/7. “We are a society of convenience, and our customers need it. If we didn’t offer that to them, someone else surely would,” Lavery says. “It takes a lot of courage to make that leap and a strong sense to know that it will work.”

In assessing the risks and rewards, Lavery calculated that if each store generated two kiosk sales per month, the units would pay for themselves. On average, the kiosks are generating six sales per month, tripling Lavery’s expectations and providing a clear sign that customers are responding to the technology.

With confirmation of results, Infinite eliminated the assistant-manager position from its organizational structure, saving $200,000 annually. “We’re getting 100 hours of coverage per month with the call center for about a dollar an hour,” Lavery says.

He believes there are four crucial components to making this model work. The first is an Internet presence that lets customers know you are open 24 hours, seven days a week. This helps drive traffic to your facility. Next is a kiosk that allows customers to rent and make payments at their convenience. The third component is the call center, which enables managers to focus on marketing. And last, but still a crucial key to success, is marketing your services in the community.

A New Kind of Manager

Infinite Self Storage now recruits a different type of manager. “I need someone who can go out into the community and market our services and what we have to offer,” Lavery says. “I challenge my managers on their occupancy rates and then hold them accountable for results.”

Lavery’s team leaders spend anywhere from two to four weeks training new store managers. It’s a well-defined program that teaches a variety of skills including marketing and sales calls. Infinite’s managers all use Blackberries and have access to facility information via their home computers.

Infinite is currently testing two operational models: one manager running two stores, and one manager running three stores. The first model has been going strong since it began in November and has allowed Infinite to realize savings of approximately $35,000. The second model was initiated in February 2010, so it’s too early in the process to make a determination on gains.

Lavery indicated that one small downside to this model is the toll it can take on employee engagement. “Initially, our managers had a lot of resistance to this type of model and the technology that goes with it,” he says.

To engage managers, Infinite has offered a variety of incentives. The company hosts monthly contests and gives gifts for the best performing stores. Lavery prints a weekly report card and posts a competitive ranking to help his team stay on their toes. “We focus on fun and driving sales, and it’s working.”

What’s Next

With the kiosks now handling 35 percent of new sales, Lavery and his team have time to market their facilities in the community while attending to employee engagement. They also have time to think about what’s next.

Ideas range from automated accounts receivable to systems that use voicemails and e-mails to contact customers regarding their accounts. Lavery estimates 40 percent of his customers list an e-mail address as a method for contact. “It’s just another sign that people are embracing technology and prefer it,” he says.

Additionally, Lavery indicated that Infinite knows this technology template will work, and feels the company can experience success on the acquisition side of the business using this model. When implementing a model like this, Lavery recommends self-storage owners reach out to operators who are already embracing technology.

Infinite Self Storage is not only holding steadfast in a tough economy but experiencing growth and increased revenue. The company’s willingness to invest in technology and evolve its property-management model to meet customer demands has been very rewarding.

Mandy Welborn is the marketing manager for OpenTech Alliance Inc., maker of the INSOMNIAC line of self-storage kiosks. For more information, call 602.749.9370; e-mail mwelborn@opentechalliance.com, visit www.opentechalliance.com.

Press Contact:
Marketing
(602) 749-9370
Marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Industry Leaders Trust OpenTech to Serve Their Customers

PHOENIX, Arizona – March 25, 2010 – OpenTech Alliance announced today that their INSOMNIAC Live! call center has been selected by several leading self storage operators (including Chesapeake Resources, Watson & Taylor, Infinite Self Storage, Professional Self Storage Management, San Diego Self Storage, Southern Self Storage, Saf-Keep Storage and more) to assist their managers in renting units, processing payments, and servicing customers. The INSOMNIAC Live! call center services self storage operators with or without a kiosk.

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Veteran Developer Announces a New Concept in Self Storage

Sarasota, FL (PRWEB) March 16, 2010 — Construction is underway on a new type of self-storage facility on Fruitville Road east of I-75 where customers will be able to rent any of the 370 storage spaces or make rent payments day or night using a ‘kiosk” located at the facility, the developer says.

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Big Performer, Little Price  INSOMNIAC 100 to be Unveiled at ISS Conference in Vegas

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PHOENIX, Arizona – February 25, 2010–OpenTech announced today that they will be launching their newest kiosk model – the INSOMNIAC 100 – at the Inside Self Storage (ISS) conference next week in Las Vegas. This new model sells for $4,900 but also comes with an option to rent when coupled with the INSOMNIAC Live! TotalCalls or Roll Over call center services. “The INSOMNIAC 100 makes having a kiosk a no brainer,” stated Robert A. Chiti, President and CEO of OpenTech Alliance, Inc. “Not every self storage operator needs or can afford one of our more full featured kiosks, so we designed the 100 to deliver rentals at a very low price point allowing every self storage owner to be open for business longer and rent more units.”

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INSOMNIAC Kiosks Now Include a Live Person to Assist Users

Self-storage owners will now get more bang for their buck with OpenTech’s expanded Maintenance and Warranty Services (MWS) program that offers the new Live! Megan service at no additional charge. With the Live! Megan service, kiosk users get assistance from a live call center agent when using an INSOMNIAC kiosk to rent a unit or make a payment.

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Forbes Storage Installs First INSOMNIAC Kiosk in Alaska

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Self Storage Operator Uses Kiosk to Manage Remote Facility in North Pole

PHOENIX, Arizona – December 17th, 2009 – OpenTech Alliance, Inc. announced today it has proof Santa is a self storage user (see rental agreement below).  On Thursday December 10th, a little after dark, a man named Kris Kringle rented a self storage unit at Forbes Self Storage in his home town of North Pole, Alaska.  Santa, as he is commonly known, showed up at the new facility after the office had closed and was very jolly to see an INSOMNIAC self service kiosk installed for his convenience.  In just a few short minutes Megan, the on screen assistant, helped him complete the rental process so his elves could start stacking presents in the unit.  Kids everywhere will be happy to know that Santa has so many presents to deliver this year that he needed some extra storage space.   

hkrefer-cube1Forbes Storage is owned by Buzz Otis and Renee Webb Otis, who were recently featured on the cover of the Self Storage Association’s Globe magazine.  They operate two facilities in North Pole, Alaska; an existing facility which they purchased in 2002 and the new 15,000 sq. ft. annex facility which they built eight miles west of their first facility.  The annex facility is run primarily with the kiosk.  Since installing the INSOMNIAC 900 at their new annex facility in late October it has rented 20 units.

Buzz commented, “Our INSOMNIAC kiosk has enabled us to expand our business without having to increase our staffing costs.  We were happy to see our customer base quickly adapted to the new kiosk and found the extended hours of operation very convenient.  You can imagine our excitement when we reviewed our INSOMNIAC reports and saw Santa had rented a unit using our kiosk.  It feels good to know we were able to help him when he needed it most.”

Santa could not be reached for comment.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Village Mini Storage Reduces Staffing Expense with a Kiosk

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Self Storage Operator Finds Self Service Kiosk a Successful Alternative to Part-Time Staff

PHOENIX, Arizona – December, 9th 2009 – OpenTech Alliance, Inc. announced today that Village Mini Storage in North Carolina is saving over $2,100 per month as a result of implementing an INSOMNIAC 900 at their facility.  During the first 7 months the kiosk was installed it rented 30 units and processed 258 payments for a total $20,525 in revenue.  In addition, Village Mini Storage also reported a 30% reduction in the amount of delinquent customers, which the owner attributes to the fact that the kiosk takes away many of the excuses customers use for not paying their rent on time.

Tony Martin, owner of Village Mini Storage (150 units) and Martin Mini Storage (259 units) in Rockingham, NC traditionally operated his facilities with a total of 5 employees.  Recently he was notified by one of his employees (a relative) that they were planning to leave the company.  With one of his key employees leaving and the economy being uncertain, he decided to rethink how he manages his facilities.  His primary objective was to find a way to operate his facilities more effectively without compromising customer service.  Tony installed an INSOMNIAC 900 (pictured below) and is now operating both of his facilities with only 2 full time managers and provides his customer with 24/7 service.

Martin_self_storageTony commented, “Initially I was concerned about how my customers would adapt to using the self service kiosk, but I found that once they tried it they now use it all the time.  My two facilities are on opposite ends of Rockingham which has a population of about 15,000 in town and 45,000 in the surrounding area.  By providing 24/7 hours a day service we are offering more customer convenience than other facilities in our area.  I am very pleased with how much money I am saving each month and I am planning to install another kiosk in the spring at Martin Mini Storage.”

Tony understands the value his customers put on convenience and feel his self service kiosk offers them the freedom to do business when it best suits them.  He has also implemented all the kiosk success Best Practices including ample signage, installation of the kiosk near the front door, and leaving the lights on in his office to attract evening drive by prospects.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

A-1 Self Storage Orders Their First 4 INSOMNIAC 900s

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Leading California Based Operator Adds Self Service to its List of Competitive Advantages

PHOENIX, Arizona – October 19th, 2009 – OpenTech Alliance, Inc. announced today that The Caster Group has ordered their first 4 INSOMNIAC 900 kiosks.  The Caster Group is one of California’s oldest and most respected self storage companies with over 40 facilities primarily in urban locations throughout California. 

Their Class A facilities, branded A-1 Self Storage, range in size from 56,000 to 220,000 sq. ft. and include; indoor, outdoor and climate controlled units.  They pride themselves on their superior customer service and with the addition of INSOMNIAC self service kiosks they will now be promoting “We are Always Open” convenience as part of their company’s brand.  The kiosks are being installed at the following locations; Kearny Mesa – a community in the eastern part of San Diego, La Habra – in northern Orange County, Cypress – in western Orange County, and San Jose. 

Brian Caster, President and CEO of The Caster Group explained, “We feel adding the convenience of 24 hour self service at our facilities is a real competitive advantage.  By integrating this new on-site service with our call center and website we are making it very easy for our customers to do business with us.  It also helps us rent more units when our competitors are closed.”

a1-storageThe Caster Group is implementing OpenTech’s best practices as outlined in the Kiosk Success Guide, including; positioning the kiosk next to the front door of their office, creating high visibility signage highlighting the new amenity, and working with their on-site managers to ensure they are trained on how to use and promote the kiosk. 

They have integrated the kiosk with their companies call center so that when customers arrive at the facility (when the office is closed) they can talk with a live person if they need assistance in renting a unit or making a payment at the kiosk. Call center agents are also capable of viewing the person in front of the kiosk as well as taking control of the kiosk remotely if needed. In addition, customers will soon be able to reserve a unit from the companys website and complete the rental at the kiosk.

Can you find the kiosk in this photo?

10-19-09-1The Caster Group’s commitment to marketing is not limited to the outside of facility.  They also designed a very unique vinyl wrap for the backend of their kiosks.  Their new tropical fish aquarium makes the kiosk a topic of discussion for everyone that enters the store. 

Robert A. Chiti, President and CEO of OpenTech Alliance smiled, “Typically we urge companies that install our kiosks to be sure water does not get into the inside of the kiosk, but then A-1 is not a typical self storage company.  I can’t help but wonder if there is any money in starting a FISH storage business.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Barth Storage Enhances Customer Convenience with a Kiosk

Lisa Barth

Veteran Storage Operators Experience Success with INSOMNIAC 770

PHOENIX, Arizona – September 28, 2009 – Today OpenTech Alliance, Inc, announced that Barth Storage of Kenosha, Wisconsin has installed their first INSOMNIAC 770. During the past 5 months they have rented 60 units and processed 536 payments for a total of $59,476.  Barth Storage has been a family owned and operated business for 3 decades. Ron and Kathy Barth started the business and eventually their three daughters Lisa Barth-Chiappetta, Chris Soto, and Debbie Wolf joined them. They built Kenosha’s first self storage property and now operate 3 properties in the area. 

The Barth Storage facility where the kiosk is installed has 675 units, office hours of Monday through Saturday from 8:30am to 5:30pm, and an on-site manager. The manager rarely rents units at the office counter instead she walks each new prospect to the kiosk and lets them move through the rental process at their own pace. Typically the process is finished in much less time than it takes to complete the paperwork at the counter. The self service kiosk provides consumers the freedom to compare units and pricing without having to ask the manager lots of questions, so they feel more in control and do not get intimidated or embarrassed.  Barth also requires all cash transactions go through the kiosk which has eliminated any disputes related to cash payments being left in a drop box or with the manager. With the kiosk recording all cash that comes into the facility the chance for internal theft is eliminated as well.

Lisa_BarthLisa, a member of the Self Storage Association Broad of Directors, President of the Wisconsin Self Storage Association, and principal of Barth Storage commented, “We have been watching closely to what OpenTech has been doing since they came on the scene. After reviewing the kiosk usage data they published early this year and talking to other kiosk customers, we decided it was time to try one. We looked at each model and settled on the 770 because it had all the security features of the more expensive models, but cost less to purchase and operate.  In just the first 5 months we have found it to be a real value to our business. Even though not all of our customer base is computer savvy, they still like the kiosk and find it simple to use. The most common question I get from customers is, ‘Why is the girl on the kiosk named Megan and not Lisa?’ I tell them it is a bug in the software.”

Click here to view Lisa talk about the kiosk in her own words.

The kiosk is conveniently located outside the front door in a glass vestibule which keeps the kiosk users warm and dry during Wisconsin winter weather. When someone approaches the front door, Megan the animated on screen assistant, greets the customer in either English or Spanish and helps them rent a unit or make a payment.  Customers can pay their rent 24 hours a day with cash, check, or credit card and they are always offered a receipt either printed or emailed to them. 

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.



OpenTech Rents Units with INSOMNIAC Live! Call Center

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Self Storage Call Center Veterans Join OpenTech Alliance

PHOENIX, Arizona – Aug 17th, 2009 – OpenTech Alliance, Inc. announced today that their new INSOMNIAC Live! call center located in Phoenix, Arizona started assisting self storage customers on August 1st and will be serving over 350 self storage facilities by the end of the year. The new business unit already employs 12 people and expects to hire an additional 20 to 30 agents over the next 12 months. The call center will ensure every time a phone rings at a self storage facility it will be answered promptly, professionally and consistently. OpenTech is backing the INSOMNIAC Live! services with the industry’s only 100% satisfaction guarantee.

INSOMNIAC Live! offers several services including Live! TotalCalls, Live! Rollover, and Live! AfterHours. For kiosk customers, Live! Megan is included at no extra cost. Live! Megan can also be purchased independent of other services for kiosk owners that want a real person to assist their kiosk users. Live! Megan includes the ability for the call center agent to remotely control the kiosk application for the user, have a two-way conversation, and see the user at the kiosk. Future development of the service will include two-way video conferencing between the person at the kiosk and the agent, providing face-to-face customer service for kiosk users.

OpenTech has also developed LiveAgent! – the industry’s only call center software application designed specifically for the self storage industry. LiveAgent! will not only operate the INSOMNIAC Live! call center, soon it will be available to self storage operators that want to run their own internal call center. LiveAgent! is integrated with the INSOMNIAC Self Storage Network (ISSN) and leverages the connectivity technology of the network to supply its agents with real-time unit inventory, pricing, and facility information allowing them to process a rental, reservation or payment in real-time directly into the property management system at each facility on the network.

Self storage operators are quickly learning self service kiosks and INSOMNIAC Live! can reduce their staffing costs and allow them to invest more time in local marketing activities. Frank Cutter, Regional Manager for Infinite Self Storage, has over 20 kiosks in operation and is one of the first companies to use the INSOMNIAC Live! service. Frank stated, “We explored several call center options and found that INSOMNIAC Live! was the best fit for our needs. INSOMNIAC Live! is a key piece of our customer service initiative. We are now able to rent units when it’s convenient for our customers, and when our competitors are closed, while also decreasing costs.”

“We are very excited to have recruited Cynthia Abraham to lead our INSOMNIAC Live! call center.  She and I think a lot alike when it comes to company culture and “Doing It Right”. Her experience in setting up and managing call centers in the self storage industry is what makes our service so uniquely valuable to self storage owners who are feeling the pressure to rent more units.” said Robert A. Chiti, President and CEO of OpenTech.  

“Our intention is not to be the biggest call center in the country; it is to be the best call center in the self storage industry. Because our agents only answer self storage calls they develop a real understanding of how to best service self storage consumers. The list of services we have in development will put even the smallest self storage operator on a level playing field with the largest ones. The self storage business is changing and we plan to be the company self storage owners turn to for proven solutions. It is truly an exciting time to be with OpenTech”, stated Cynthia Abraham.

cynthiaCynthia has already recruited a team of experienced people including Nathan Fleischer to oversee agent recruiting, training and management of the call center staff as well as two experienced call center supervisors Sue Hurt and Carrie Valadez.

Cynthia has served as a valuable leader of several high-profile teams for companies including: AuntMinnie.com, RightFax and Online Self Storage (CallMaximizer). As an executive manager with CallMaximizer, Cynthia led the company to profitability in contact center operations, and spearheaded the company’s transition to a cutting-edge self storage services provider.

Nathan has over 12 years of progressive experience in adult-education, training, quality, and management. He is a specialist in call center employee recruitment, development, retention, and management. As a leader in employee training for AOL (America Online), and Director of Training and Quality for CallMaximizer, Nate brings tremendous experience that will play a key role in developing the operational processes critical to the long term success of a call center.  

OpenTech Alliance, Inc. is the leading developer of innovative self storage solutions. Their solutions include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for real-time storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech Introduces the INSOMNIAC Self Storage Network

PHOENIX, Arizona – June 25th, 2009 – OpenTech Alliance, Inc. announced they have launched the industry’s only real-time self storage reservations network – the INSOMNIAC Self Storage Network (ISSN). ISSN will allow self storage operators to get online reservations through multiple sales channels and their property managers no longer have to waste time updating their available unit information in several different systems. Also they no longer have to play phone tag trying to connect with consumers who requested a quote. Regardless of if a self storage operator has an INSOMNIAC kiosk or not, they can join ISSN and start using the internet like it was meant to be – in real-time!

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INSOMNIAC 300 Now Rents Units for $9,000

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Now even the tightest of budgets can afford the convenience of an INSOMNIAC

PHOENIX, Arizona –  April  24, 2009 – OpenTech Alliance, Inc. today announced the new upgraded INSOMNIAC 300, which sells for $9,000, will now rent units and process payments 24 hours a day.  In a time when every self storage owner is struggling to find ways to cut costs and rent more units, OpenTech makes it even easier to do both.  The 300 is perfect for large facilities that employ part-time or relief managers just to handle customer payments and for small facilities that can no longer afford to have a manager on duty 8 hours a day.

clip_image002_0000The INSOMNIAC 300 is a freestanding kiosk that will accept checks, cash and credit cards, and comes with “Megan” the on-screen assistant who walks your customers through the rental or payment process in English as well as Spanish. Now renters can also sign their rental documents with the latest in on-screen touch technology and have the option of having the documents emailed to them or provided by the property manager when the office is open. 

The new 300 could be the difference between being profitable or losing money for many self storage owners this year.  As traffic at a facility slows and the occupancy sinks, owners have the choice of continuing to pay for someone to sit in the office for 8 – 10  hours a day, at $12 per hour, or make a minimal investment in a self service solution that will work all day for that same $12.  And with new special leasing terms self storage owners can pay as the save without any large upfront costs.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s patented INSOMNIAC kiosks enable consumers to rent units, make payments, purchase locks, and update their accounts on their own without a manager’s assistance.

For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660 


Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

INSOMNIAC Kiosks Collected Over $13M in Rental Fees in 2009

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OpenTech Publishes 2009 Kiosk Usage White Paper

PHOENIX, Arizona – March 16, 2010– OpenTech Alliance, Inc. announced today that it has exceeded the $29 million mark in rental fees collected by its INSOMNIAC kiosks.  Approximately $13 million was realized in 2009 by self storage operators throughout the U.S. and Canada.  In an ongoing effort to be a transparent company, OpenTech has released these detailed kiosk usage numbers giving the self storage industry the opportunity to see firsthand how much consumers have utilized and benefited from the use of self service kiosks.  The complete 2009 Kiosk Usage White Paper is available for down load at the company website.

“The more data available to self storage operators, the better they are equipped to make critical decisions about running their business.  OpenTech’s commitment to transparency is a positive thing for the self storage industry,” commented Charles Ray Wilson, President of Self Storage Data Services, Inc.

OpenTech reported 311 kiosks were online as of January 1, 2009  and another 208 were added in 2009. During 2009, consumers used INSOMNIAC kiosks to rent 11,951storage units, make 122,313 payments, and purchase 6,305 locks representing a total of $13.3 million in self service transactions. The two charts below illustrate the transactions of new rentals and payments made throughout 2009.

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OpenTech’s kiosks never take a day off, a huge benefit for customers needing to rent a unit or make a payment on a holiday.  In 2009, INSOMNIAC kiosks rented 297 units on holidays.  In total, the kiosks collected $354,329 in rental fees during the 11 major holidays proving self storage customers are active people in today’s fast-paced world that want to do business at their convenience.

chart2-3-16PRThe pie chart to the left illustrates how customers pay when they use a kiosk. With all three forms of payment being used, the need for providing consumers with an on-site payment option that supports all forms of payment is a must and a competitive advantage. While credit cards are the preferred method of payment, checks and cash still make up the other half.

OpenTech has developed a Success Guide of “Best Practices” to help self storage owners get the most value from  their kiosk.  By leveraging these proven best practices, the top 100 performing kiosks processed 77,258 total transactions alone; this includes rentals, payments and merchandise purchases.  This group of kiosks also averaged 6.7 completed rentals per month.

“Self storage owners are seeing what a difference this technology can make to their business,” said Robert A. Chiti, President and CEO of OpenTech. “And now that our kiosks come with a Live! person to assist users, we anticipate the number of move-ins through a kiosk will increase.”  

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include seven models of INSOMNIAC Kiosks ranging from $5,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
(602) 749-9370
Marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Infinite Self Storage Orders 20th INSOMNIAC Kiosk

infinite self storage

PHOENIX, Arizona – March 11th, 2009 – OpenTech Alliance, Inc., today announced that Herman & Kittle Properties, Inc. (HKP), the owners and managers of the Infinite Self Storage portfolio of 20 self storage properties in Indiana and Illinois, have purchased their 20th INSOMNIAC kiosk. Herman & Kittle Properties develop, build, and manage self storage facilities and affordable housing throughout the Midwest and South. From its headquarters in Indianapolis, the company is involved in more than 1.2M square feet of storage space and over 6,400 apartment homes in six states.

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OpenTech Publishes 2008 Kiosk Usage Data

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INSOMNIAC Kiosks Collected Over $8M in Rental Fees in 2008

PHOENIX, Arizona – January 24th, 2009– OpenTech Alliance, Inc. today announced it has exceeded the $15 million mark in rental fees collected by its INSOMNIAC kiosks. Self storage facilities around the globe obtained $8M of those fees collected in the past 12 months. In an ongoing effort to be a transparent company, OpenTech is releasing these detailed kiosk usage numbers giving the self storage industry the opportunity to see for itself how much consumers have utilized and benefited from the use of self service kiosks. OpenTech’s is currently creating a more detailed Kiosk Usage White Paper that is available upon request.

Self storage owners have already purchased over 450 INSOMNIAC kiosks to date. OpenTech reported 196 kiosks were online as of January 1, 2008 and another 155 came online during the period ending December 31, 2008. During 2008, consumers used INSOMNIAC kiosks to rent 8,938 storage units, make 76,260 payments, and purchase 5,014 locks representing a total of $8,709,980 in self service transactions.

chart2008

One of the many benefits of a kiosk is that it does not need to take a holiday. In 2008 INSOMNIAC kiosks rented 249 units to customers on holidays. In total the kiosks collected $254,155 in rental fees during the 11 major holidays proving self storage customers are active people in today’s high paced world that want to do business when it is most convenient for them.

“INSOMNIAC kiosks can serve as a hedge against increasing expenses in this tough economic climate. The kiosks give self storage owners the ability to reduce their staffing expense without sacrificing new rentals or customer service” said Robert Chiti President and CEO of OpenTech Alliance.

With all three forms of payment being used the need for providing consumers with an on premise payment system that supports all forms of payment is a must. While credit cards are the preferred method of payment checks and cash still provide for the other half.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.


OpenTech Alliance, Inc.

2501 West Dunlap Ave Suite 150
Phoenix, AZ 85021
Phone: 602-749-9370
Fax: 602-749-9393

marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

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OpenTech Designs Kiosk Perfect for Existing Facilities

New Self- Service Kiosk Reduces Total Cost of Ownership

770-rightPHOENIX, Arizona – December 23, 2008 – OpenTech Alliance, Inc., today announced that their latest innovation in self-service kiosks – the INSOMNIAC 770 – is ready to go to work. The new kiosk is the result of a joint development project with one of the industry’s leading self storage operators. The 770 includes the latest in patented self service technology, easy to use INSOMNIAC software, on-screen assistant “Megan” and it is backed by OpenTech’s world-class team of customer service professionals.

The 770’s freestanding pedestal design, onboard signage, and optional canopy make it easy to install and extremely visible. And, its new leasing options make it even easier to own.  The standard model is black with an ultrasonic chrome shell, but it can be customized to match any branding scheme. Like all INSOMNIAC models, the 770 interfaces in real-time with the property management software already in use at the facility. With the 770, operators can start renting more units and reducing staffing costs immediately.

770“In today’s economy we are focused on upgrading our existing properties with the objective of improving our bottom line’, claims Lisa Barth Chiappetta, owner of Barth Self Storage in Wisconsin and a Self Storage Association Board Member. “The 770’s design and price make it a perfect upgrade! With the kiosk in place our managers will spend less time making collections calls and more time on marketing to new customers and retaining our current ones.”

The INSOMNIAC 770 is priced at $15,500, but can also be purchased on a lease-to-own basis for a low monthly fee which is less than the cost of a part-manager.  Your investment in the 770 is protected by OpenTech’s comprehensive Maintenance and Warranty Service (MWS) for $225 per month. Details about what the MWS program covers and optional configurations available can be found on the company’s website or by contacting the company directly.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s patented INSOMNIAC kiosks enable customers to rent units, make payments, purchase locks, and update their accounts on their own without a manager’s assistance. For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.


Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
(602) 749-9370 ext. 114
marketing@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

Self-Storage Veteran Joins OpenTech Advisory Board

PHOENIX, Arizona – December 2, 2008 – OpenTech Alliance, Inc., the makers of INSOMNIAC self-storage kiosks, announced today that RK Kliebenstein has joined their already impressive advisory board. Mr. Kliebenstein is a world-wide industry known speaker, author and expert witness, has experience in acquiring, developing, managing and financing self-storage properties.

RK Kliebenstein President of Coast-To-Coast Storage
RK Kliebenstein
President of Coast-To-Coast Storage

“RK is an influential leader in the self-storage industry and his previous experience developing self-services systems for self-storage owners is invaluable,” said Robert Chiti, OpenTech’s CEO. “RK clearly understands the world is changing and his forward thinking is helping self-storage owners’ evolve their business model to be successful.”

pr_pic_12-2-08(2)“OpenTech’s self service solutions are changing self-storage economics, enabling owners to dramatically improve their bottom line and provide a new level of customer service and convenience. I am excited to be involved with a company that is changing the self-storage industry for the better ” , said RK.

RK has worked and consulted on behalf of clients and employers, analyzing, acquiring, developing and integrating a wide variety of self-storage projects. During his career, RK has underwritten over three billion dollars in self-storage transactions. He estimates he has reviewed over 8,000 sites, analyzed 400 million square feet of storage space and personally seen more than 480,000 roll up doors!


“How to Make Money in Self-Storage” and “How to MakeIn September, 2005, RK and co-author Scott Duffy released the book “How to Invest in Self-Storage” through the publisher Minico. Book sales are brisk and the book is available on-line at minico.com and Amazon.com. His second and third books, 
“How to Make Money in Self-Storage” and “How to Make More Money in Self-Storage” are now available as well.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its dependable INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
marketing@opentechalliance.com
602-749-9370 Ext 114

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660

INSOMNIAC Kiosk Operates 1100 Unit Facility in Downtown Indianapolis

Self Service Kiosk Pays for Itself in Less than Twelve Months

PHOENIX, Arizona – November, 18th 2008 – OpenTech Alliance, Inc., today announced that the owner of Self Storage of America has been successfully operating his 1100 unit facility in Indianapolis for over 2 years with one off site property manager and an INSOMNIAC 500, OpenTech’s lowest priced rental kiosk. The payroll savings of using the kiosk as the part time manager more than paid for the kiosk investment in less than 12 months, while the significant amount of incremental rentals went straight to the bottom line. The kiosk has rented over 290 units in the past 24 months averaging 12 rentals a month and collecting over $255,778 in rental fees.

Robert Walker, Owner of Self Storage of America said “The INSOMNIAC kiosk is invaluable to my business.  In this tough economic climate the kiosk has enabled me to undercut the market and still be open when my competitors are not. The kiosk has become my 24 hour part-time manager and salesperson allowing me to eliminate staffing expenses on Sundays, Mondays, and all Holidays.  I only have one full time manager onsite five days a week, instead of seven days a week which saves me over $10,000 annually.  I was very pleased this Labor Day when the kiosk rented 6 units and processed 39 payments bringing in $3,229.55 on a Holiday I was typically closed. It is one of the best employees I have ever had.” 

Mr. Walker continued, “I was surprised at how many people use the kiosk every month and do not seem to mind that there is not a manager on duty to help them rent a unit or make a payment. In the pass quarter it has rented 53 units and processed 510 payments totaling $40,677 in total transactions. I was so pleased with the results I purchased an INSOMNIAC 700 a few months ago for my second facility and it rented 25 units last quarter.”

At $11,000 the INSOMNIAC 500 is OpenTech’s lowest priced rental kiosk. It is outfitted with many great features, a built in bright 15” touch screen, digital video camera, credit card reader, check reader, bill acceptor to validate and record currency denominations from $1 to $100, 1 tray lock dispenser that dispenses 7 locks.

It shares the same chassis as the 700, so it can be upgraded later on if the need arises and fits almost anywhere thanks to its accommodating size and installation options. The 500 uses the same open technology platform as all INSOMNIACs, meaning it connects seamlessly with all property management software’s provided by our Alliance Partners and can work side-by-side with other INSOMNIAC models. Looks may be deceiving, but there’s no denying the 500 will improve your bottom line while providing your customers with a new level of convenience.

Self Storage of America is located at 7339 E Washington St. Indianapolis, IN.  For more information, please call (317) 322-7867.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. OpenTech’s INSOMNIAC kiosks enable customers to rent units, make payments, purchase locks, and update their accounts 24 hours a day on their own without a manager’s assistance. For more information about OpenTech, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
OpenTech Alliance, Inc.
(602) 749-9370
ccastillo@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660. 

Personal Mini Storage Reduces Labor Costs with INSOMNIACs

Storage Owner uses Kiosks to Compliment Property Managers!

PHOENIX, Arizona – October 9, 2008 – OpenTech Alliance, Inc. today announced that Personal Mini Storage, one of the top operators in the self storage industry, has successfully implemented the INSOMNIAC 900 kiosks at two of their 30+ facilities in Florida. During the last three months the kiosks have collected over $10,000 dollars in total payments, rentals and merchandise at both their Clermont and Broadview facilities. Interestingly, most of the transactions took place during regular office hours; substantiating, that customers are comfortable serving themselves and appreciate the added convenience.

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Clermont, FL

 

Broadview, FL

Alex Patterson, Project Manager for Personal Mini Storage said, “At our Clermont location, we do more than just rent units and take payments, we also rent moving trucks which keeps a heavy amount of traffic flowing in and out at all times. There were times when our managers were so busy helping customers with new rentals, payments, or truck rentals, that we would potentially lose new customers or anger current ones that would have to wait. Now that we have implemented the kiosk at our facility, we have it taking payments and making rentals so our managers can focus on other tasks such as marketing, increasing occupancy, or renting trucks.”

“On the other hand our Broadview facility does not have quite as much traffic as our Clermont facility; therefore, we use the kiosk in a completely different way. We have empowered our customers to utilize the kiosk as much as possible without the help of a manager. We have been able to reduce the cost of unnecessary labor behind the counter and still keep the facility running sharp. The kiosk obviously gives current or new customers the ability to make a payment or rent a space at any time of the day. It’s a win-win situation.”

Personal Mini Storage owns and operates more than thirty facilities. The facilities include amenities such as automated security gates, video surveillance, self service kiosks, and business services. For more information about Personal Mini Storage, please visit www.personalministorage.com or call (407)297-3683.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its dependable INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

INSOMNIACs Collect over $11 million in Rental Fees

OpenTech Releases Detailed Kiosk Usage Data for the First Half of 2008

PHOENIX, Arizona –September 03, 2008– OpenTech Alliance, Inc. today announced it has exceeded the $11 million mark in rental fees collected by its INSOMNIAC kiosks at their client’s self storage facilities across North America, with the most recent $1 million dollars in revenue being collected in June. In an ongoing effort to become a transparent company, OpenTech released detailed kiosk usage numbers for the first six months of 2008, giving the self storage industry the opportunity to see for themselves how much consumers utilize and benefit from the use of self service kiosks.

Self storage owners have already purchased over 400 INSOMNIAC kiosks to date. OpenTech reported 206 kiosks were online as of January 1, 2008 and another 56 came online during the period ending June 30, 2008. For the first half of 2008, consumers used INSOMNIAC kiosks to rent 3,925 storage units, make 31,984 payments, and purchase 1,456 locks, representing a total of $ 3,719,772 in self service transactions.

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“The data clearly shows a high percentage of kiosk use during operating hours, which affirms my contention that while the human touch is great, many renters will use technology to execute a transaction, both from a rental and payment processing perspective. The reduced costs associated with a machine versus an employee are significant; a kiosk does not take a day off, very rarely calls in sick, and never presents a life safety issue when dealing with cash” said RK Kliebenstein Leader of Coast-To-Coast Storage.

09_03_08_pic3“INSOMNIAC kiosks can serve as a hedge against increasing expenses in this tough economic climate. The kiosks give self storage owners the ability to reduce their staffing expense without sacrificing customer service” said Robert Chiti President and CEO of OpenTech Alliance.

Currently in 2008, 48% of moves ins and payments took place outside of office hours. This proves there is a tremendous opportunity for storage owners to acquire more customers by being open for business outside of regular office hours. The other 52% of kiosk usage occurred during regular office hours. This clearly shows the kiosks complement on-site managers and demonstrates that customers are comfortable using self-service technology.

Credit cards are the preferred method of payments at the kiosk. However, the use of cash and checks represents over 50% in total payments made at the kiosk. With all three forms being used a great deal the need for providing consumers with an on premise payment system that supports all three forms of payment is a must.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks reduce operating costs, increase revenue, and drastically improve customer service for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Casey Storage Solutions has purchased three Additional INSOMNIAC Kiosks

A Remotely ran facility has never been so convenient!

pr_image_080908PHOENIX, Arizona –August 14, 2008 – OpenTech Alliance, Inc., announced today that one of their valued customers, Casey Storage Solutions, has purchased three additional kiosks, two 900s and one 700 for their self-storage facilities in Massachusetts and Southern Vermont. In the fall of 2007 Casey Storage Solutions purchased and implemented their first INSOMNIAC 700 kiosk at their Sturbridge, Massachusetts store. Their goal was to manage the 40,000 square foot store remotely from their much larger store 12 miles away allowing the company to reduce operating expenses without sacrificing the company’s goal of providing their customers with the best self-storage experience possible.

Scot Vayo, Director of Operations for Casey Storage Solutions said; “The INSOMNIAC has dramatically improved our ability to provide great service to our customers. We’re finding that customers enjoy using the kiosk because of its simplicity, availability and convenience. The INSOMNIAC kiosk enables our tenants to do business at their convenience, 24 hours a day, and 365 days a year. With the kiosk we never have to turn the “OPEN” sign off.”

Scot Vayo continued with, “Not only does the kiosk help us provide excellent customer service, but it has helped us operate our business more efficiently. Our Sturbridge store, located in central Massachusetts, is our first remotely-managed store. Implementing the kiosk at Sturbridge has helped us realize significant operating expense savings in our Central Massachusetts region without sacrificing customer satisfaction. Our experience with the kiosk in Sturbridge gives us the confidence to build on that strategy with an additional kiosk at our other Central Massachusetts store in Webster and roll out the same strategy in our Western Massachusetts/Southern Vermont region with a kiosk at our Greenfield, MA store and Westminster, Vermont store.”

The INSOMNIAC kiosk’s built-in security features provide the customer and self-storage owner with the confidence that a room rental or other transaction will be processed securely. During the rental process, the kiosk collects a customer’s billing information, scans their driver’s license, takes their photo, and captures their fingerprint and signature for the rental agreement. The kiosk also provides customers the convenience of accepting all forms of payments (cash, check or credit card).

Casey Storage Solutions operates six self-storage stores in Central and Western Massachusetts and Southern Vermont. Their self-storage stores provide amenities such as climate controlled storage, video surveillance, and business services. For more information about Casey Storage Solutions, please visit www.caseystoragesolutions.com or call (508) 832-2425.

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its INSOMNIAC line of self-storage kiosks reduce operating costs, increase revenue, and drastically improve customer service for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Carol Castillo
Marketing Assistant
OpenTech Alliance, Inc.
ccastillo@opentechalliance.com
602-749-9370 Ext 114

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

OpenTech to Raise Funds for The Hunger Project

PHOENIX, Arizona – May 19, 2008 – OpenTech Alliance, Inc., has announced that Robert A. Chiti, company President and CEO, will hike the Grand Canyon on May 25, 2008 to raise funds for The Hunger Project. Chiti and participating hikers will start their 26-mile journey from the North Rim of the Grand Canyon at 4:30a.m.and hope to finish approximately 10 hours later at the top of the South Rim. In support of The Hunger Project, OpenTech will donate $5 for every move-in processed through an INSOMNIAC kiosk on the day of the hike. In addition, OpenTech will donate $1 for every payment processed through an INSOMNIAC kiosk on that day. “I encourage my colleagues in the self storage industry to support this fundraising event by either participating in the hike or making a donation to The Hunger Project,” said Chiti with a smile.

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INSOMNIACs Now Serving Customers in Hong Kong

PHOENIX, Arizona. – February 25, 2008 – OpenTech Alliance, Inc. announced today that it has entered into a joint venture with MiniCo Asia Ltd. to form OpenTech Asia Limited. The new company, combines MiniCo’s 34 years of self-storage industry experience in the US and Hong Kong with OpenTech’s self-service technology expertise to create a company focused on delivering self-storage products and services to Asian markets.

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What do Santa and INSOMNIAC Have in Common?

Both Are Loved by Self-Storage Owners and Enjoy Working on Holidays

PHOENIX, Arizona – January 8, 2007 – OpenTech Alliance, Inc., today announced INSOMNIAC™ kiosks across North America were busier than Santa’s elves during the holidays. From December 25, 2006 through January 1, 2007, INSOMNIACs processed over $95,000 worth of transactions. Of the 944 transactions, 92 were new rentals.

“While self-storage owners were with their families on Christmas and New Year’s Day, INSOMNIAC was at work selling space and collecting money,” said Robert Chiti, OpenTech’s CEO. “It warms my heart to know INSOMNIAC helped 92 people find a simple resolution to their holiday space problem. After all, convenience is what INSOMNIAC is all about.”

Many self-storage owners awoke Jan. 2, 2007 to find they had already completed their first new rentals of the year. Tina Davis, owner of USA Security Self Storage in Arkansas exclaimed, “Our kiosk rented 5 new units while our office was closed for the Christmas holiday!”

Karen and Hugh Scott, owner/operators of U-Lock-It Self Storage in Illinois, installed their kiosk in early December. Mrs. Scott explained, “We were thrilled to get our kiosk installed so we would not have to be at the storage facility during the holidays. In fact while our kiosk rented units and took payments, our family spent a week in Disneyland and another week in Arizona.”

Andrew Weber, owner of Convenient STOR in West Virginia, contacted OpenTech to share the good news about what Santa had left him. He proclaimed, “The holidays were great and my INSOMNIAC treated me well. I rented 8 units between Christmas and New Year’s with the kiosk. It was a pleasant surprise, as I did not anticipate this to be a time for rentals. Anyway, I hope you had a nice holiday, I know I did!”

Brooks Olson, owner of University Storage in Washington, found INSOMNIAC was the gift that keeps on giving. Mr. Olson emailed to say, “We are thrilled with the performance of our first kiosk! Our vacancy has never been this low.” Mr. Olson has already purchased his second INSOMNIAC kiosk and expects to have it operational within the next month.

John Leslie, owner of Avon Self Storage and soon to open Kentucky Ave. Self Storage in Indiana learned he was on his way to paying off his Christmas debt when he discovered INSOMNIAC had collected over $4,500 for him since Christmas. “We’ve had our first kiosk installed for a few months now and it’s been working great. Seeing its results over the holidays knocked my socks off. I could never have found a manager to work both holidays!”

OpenTech Alliance, Inc. is the leading developer of self-storage kiosks. Its impressive INSOMNIAC line of self-storage kiosks improves customer convenience, reduces operating costs and increases revenues for self-storage facilities. For more information about OpenTech or its INSOMNIAC kiosks, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:

Curtis Sojka
OpenTech Alliance, Inc.
2501 West Dunlap Avenue
Suite 150
Phoenix, AZ 85021
(602) 749-9370

news@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.

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