OpenTech Alliance Introduces Two New Cost-Effective Storage Kiosk Models
OpenTech Alliance announced the release of two new full-service self storage kiosk models — the INSOMNIAC® 80 and 200. Among the lowest-priced INSOMNIAC kiosks available, these new models help operators meet every tenant face-to-face while managing their facilities remotely. These cost-effective storage kiosks offer unparalleled value, security and flexibility and are available now.
5 Operational Benefits of Self Storage Kiosks
Self-service kiosks have been an integral part of self storage for 20+ years, with dozens of features and software fine-tuned to specifically serve the self storage industry. Learn five ways they help operators streamline, simplify and support vital customer service tasks.
Self Storage Kiosk Enables StrongPoint Self Storage to Stay Open, Serve Customers During Unexpected Leave
When the manager of StrongPoint’s Lake Charles, LA location woke up to a devastating house flood, StrongPoint knew its INSOMNIAC kiosk could provide pivotal backup to keep its facility open and let its manager focus on saving her home.
OpenTech Alliance Integrates Latest INSOMNIAC Self Storage Kiosk Software Release with Self Storage Manager Cloud (SSM Cloud)
OpenTech Alliance announced the integration of its upgraded INSOMNIAC self storage kiosk software with SSM Cloud, the latest version of Self Storage Manager, Inc.’s property management software. This collaboration offers an elevated level of convenience for operators and tenants alike, with features such as e-lease management for streamlined rentals and interactive maps to help tenants navigate your facility.
OpenTech Alliance Integrates with storEDGE Software by Storable to Enhance Self Storage Kiosk Software
OpenTech Alliance announced a new integration with storEDGE software by Storable, a leading technology partner in the industry. See how OpenTech’s new self storage kiosk software works with storEDGE facility management software (FMS) to introduce enhancements such as seamless lease management with esign, an advanced driver’s license scanner to improve data entry accuracy, and the addition of wayfinding maps to ensure a successful customer journey.
OpenTech Alliance Integrates Upgraded INSOMNIAC Self Storage Kiosk Software with SiteLink
OpenTech announces its upgraded INSOMNIAC self storage kiosk software integration with Sitelink, the industry’s leading property management system. This software features an advanced driver’s license scanner, which streamlines the rental process and enables tenants to verify their identity quickly and securely, ensuring data integrity.
Live Help Video Chat Feature Assists Over 27,000 Self Storage Kiosk Customers to Drive Rentals and Increase Tenant Satisfaction
OpenTech Alliance announced significant user adoption of the Live Help video chat feature across its network of INSOMNIAC self storage kiosks in 2022. Tenants used this state-of-the-art feature 27,945 times to complete a storage transaction without onsite staff support. This usage highlights the industry’s ongoing shift towards more automated operations, and tenant preference for self-service technology.
OpenTech Integrates with DoorSwap, Offering Enhanced Rental Experience and Operational Controls
OpenTech Alliance announced a new integration with the management solution DoorSwap and its latest version of INSOMNIAC® self storage software that powers the company’s full-service kiosks. The integration gives operators greater flexibility and control over kiosk rentals, and access to the latest software enhancements that include seamless lease management, a driver’s license scanner for automatic and accurate data input, and a simplified rental funnel.
OpenTech Alliance Partners with KIOSK Information Systems
OpenTech Alliance announced a new partnership with KIOSK Information Systems (KIOSK) to offer its signature INSOMNIAC® self storage software on the company’s kiosks. KIOSK, the leading self-service solution provider in North America, is backed by 30 years of experience. Operators can demo the first KIOSK machine with INSOMNIAC software at the Self Storage Association (SSA) 2023 Spring Conference and Trade Show in New Orleans this week at booth #218.
Self Storage Kiosks vs. The Mobile Myth
Can the mobile device in your pocket really compare to a self storage kiosk? As mobile technology has become a go-to resource for consumers and businesses alike, self storage operators have asked: “Why should I have a kiosk when a person can do everything from their phone?” Jon Loftin, SVP of Product at OpenTech Alliance, breaks down some of the most common myths about mobile customer service at your self storage facility.
A Case for Convenience: Customer Service Innovation in Self Storage
The Digital Era has afforded us many modern luxuries. Now, most of us don’t think twice about scanning a QR code at a restaurant, chatting with a bot for customer service, or ordering our groceries online. This technology has changed our lives for the better, introducing a new level of convenience that simply wasn’t there before. Now, it’s also changing the way we work. If you manage a self storage facility, it’s time to consider how digital tech could optimize your workplace, improve employee morale, and completely transform the customer experience.
Veteran Industry Dealer Expands Partnership and Chooses OpenTech Products
OpenTech Alliance has expanded the OpenTech Authorized Dealer program to include kiosks and access control. International Controls & Equipment (I.C.E.), Michigan’s largest gate operator reseller serving the Metro Detroit area, received their Authorized Dealer certification this year and have already begun reaping the benefits of the program.
Kiosks: The Ultimate Self-Service Solution
Kiosks have been an integral part of successful self storage operations for the last 16 years. No self-service option offers a one-stop, full-service alternative for the industry like a kiosk – offering all the features and functionality of a person (without the need to talk to one), while providing greater convenience, a better overall experience, and a drastic reduction in costs and risk.
