Self Storage Kiosk Enables StrongPoint Self Storage to Stay Open, Serve Customers During Unexpected Leave
When the manager of StrongPoint’s Lake Charles, LA location woke up to a devastating house flood, StrongPoint knew its INSOMNIAC kiosk could provide pivotal backup to keep its facility open and let its manager focus on saving her home.
OpenTech Alliance Introduces New Call Center Service: INSOMNIAC® Live! Rent Now
OpenTech Alliance launches its latest call center solution, INSOMNIAC Live! Rent Now. This service allows self storage customers to complete full rentals over the phone with Live! Storage Counselors, providing a seamless and efficient rental experience for new tenants and improving conversion rates for storage operators.
3 Mile Storage Management Saves $4K Per Month in Payroll with Remote Manager
OpenTech Alliance expanded its partnership with 3 Mile Storage Management to help the company save an average of $4,000 per month in payroll costs with Remote Manager. In July 2022, after trying for over a year to manage customer calls internally, 3 Mile transitioned all managed sites to Remote Manager to save on customer service costs, improve the tenant experience and free internal staff to focus on other revenue-driving activities.
New Live! Remote Manager Service Enhances Phone-Based Support for Storage Operators
OpenTech Alliance announced a new addition to their suite of INSOMNIAC® Live! call center services to supplement onsite facility management for self storage operators. Live! Remote Manager is available now and offers scalable, on-demand staff to help operators save on facility costs without sacrificing customer service.
Kiosk Helps Independent Storage Owner Raise Occupancy by 13%
PHOENIX, Arizona – February 1st, 2014 –OpenTech Alliance Inc. today announced the notable success of Affordable Self Storage, a Class-A, fully automated property located in Douglasville, Georgia. With over 400 units, occupancy rates in December of 2013 totaled 94%, representing a 13% improvement over the same period last year. Owner Laurence McCoy attributed the surprising […]
