Featuring seasoned self storage expert, Matt Clark, Director of Operations at StorSafe Self Storage Management, this webinar provided insights into his top strategies for optimizing self-storage operations through automation, self-service solutions, and a hybrid remote/onsite management approach. Attendees gained valuable insights into the inner workings of a modern self-storage operation, including examining the hub-and-spoke staffing strategies that helped StorSafe streamline operations and cut labor costs by 50%.

During the session, our featured speaker shared firsthand experiences and lessons learned from implementing automated solutions and a hybrid operational model, including an analysis of their impact on operational efficiency and customer satisfaction. We delved into the key operational changes necessary for ensuring seamless integration and optimal performance and reviewed the challenges and pitfalls encountered during the implementation process.

In this 60-minute session, attendees learned:

• Proven practices for growing a self-storage portfolio, improving customer service, and cutting labor costs
• The top lessons Matt learned from integrating automation and hybrid customer experiences across multiple properties
• A deep dive into the operational changes necessary for success in an automated and hybrid self-storage environment
• Major pitfalls to avoid during the implementation of automated solutions
• Time for Q&A with our expert to address questions about optimizing self-storage operations

Participants had the opportunity to interact directly with our expert and get their questions about automation and hybrid self-storage operations answered, gaining proven practices for technology deployment and unlocking the potential for substantial growth in their self-storage business.