OpenTech Releases Version 2.0 of XpressCollect for Self-Storage Managers

PHOENIX, Arizona – September 9th, 2015 – Today at the SSA Tradeshow in Las Vegas, OpenTech Alliance announced the V2 release of INSOMNIAC XpressCollectan automatic payment reminder and collection system that helps storage managers to shorten the life cycle of a tenant invoice and improve cash flow. The service eliminates the need for making excessive collection calls, and manually sending various emails or individualized texts, it automates the entire process.

Already a hit with hundreds of storage managers nationwide, the impact of XpressCollect has been demonstrated to be immediate and easy to measure. Jim Mooney, Director of Operations at Devon Self Storage said, “After implementing XpressCollect, our conversion rates on collections improved dramatically.  And after using the product for several months, we were able to cut our delinquent receivables in half.”

OpenTech originally announced the acquisition of TXT Collector and subsequent the launch of XpressCollect in September of 2014.  The plan was to invest heavily in development resources to make the service the best in the industry and the lowest cost.

In true OpenTech style the new version was built on their Open Self Storage Cloud platform and leverages OpenPortal so make it easy for managers setup up and forget. Version 2.0 leveraged the companies Open API to integrate with more property management systems. XpressCollect is now readily available to benefit storage owners using; DomicoQuickStorSiteLink, and Yardi, with additional vendor integrations on the horizon.

In Version 2.0, the product framework has undergone a major overhaul and new dynamic features have been added to bring more value to self storage managers, but cost of $29/month is still much lower than any other competing solution and it is a fraction of the cost of do-it-yourself collections.

Highlights of new version:

  • Secure integration with the leading property management systems
  • Multi-channel communication (e-mail, text, and  optional Live Call module)
  • Validation of tenant contact information (mobile numbers and email addresses)
  • Customizable collection timeline and workflow
  • An optional Live Calls Module that gives managers the ability to initiate and record outbound phone calls and have the result tracked for more troublesome collections situations
  • Detailed documentation on all collection related notifications
  • Detailed and easy to navigate reporting
  • Transparent compliance practices

Mike Sawyer, Director of Marketing at OpenTech said, “Time is money and XpressCollect will help you recover both.  Whether you are seeking ways to speed up the collections process, increase cash flow or become more sales efficient, the side-effect of automating your accounts payable means that time previously spent on manual collection calls can be redirected toward more meaningful work.”

Why We Do What We Do: Every day, OpenTech Alliance connects thousands of tenants with storage companies around the world. With over 4,000 daily transactions, the companies automated products and services helped store managers move-in over 100,000 tenants in 2014, generating over 100 million dollars in new sales revenue alone. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

Leaders Merge to Create Highest Quality Call Center in the Industry

PHOENIX, Arizona – September 8th, 2015 –OpenTech Alliance and StorageMart, the owners of the INSOMNIAC Live! call center and PhoneSmart call center respectively, announced today at the SSA 2015 Fall Conference that they have reached an agreement to merge their third party call centers before the end of the year. The financial terms of the merger were not disclosed.

Over the next few months the OpenTech and PhoneSmart teams will work together to combine each companies’ best practices, technology, self storage experience, processes and people to form a combined call center made up of the best of each.  The merged operation will use the INSOMNIAC Live! brand.

“We have always had the utmost respect for the StorageMart and PhoneSmart organizations. They have years of experience operating a call center in our industry and even more time operating self storage facilities.  Their experience is invaluable in our mission to build the highest quality call center in the industry”, said Robert Chiti, OpenTech President and CEO.

“The storage industry is becoming ever more competitive, therefore, PhoneSmart has made the decision to exit the third party call center business in order to focus exclusively on StorageMart branded stores.  Our customers are the greatest, but long term the advantages of OpenTech’s technology platform cannot be denied.  We felt it was best for us and our customers to combine our third party call center with OpenTech.  We have been looking for ways to work together for several years and now the timing is right”, commented Cris Burnam, StorageMart President.

To learn more about OpenTech’s products and services stop by the OpenTech both #635 – 641 or the PhoneSmart booth #430 at the SSA Fall Tradeshow.

Why We Do What We Do: Every day, OpenTech Alliance connects thousands of tenants with storage companies around the world. With over 4,000 daily transactions, the companies automated products and services helped store managers move-in over 100,000 tenants in 2014, generating over 100 million dollars in new sales revenue alone. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please click: OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact: Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
602.324.8655
msawyer@opentechalliance.com

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.